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Wfm Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Wfm Customer Service Representative information

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How much do wfm customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for wfm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.
More about Wfm Customer Service Representative jobs
What cities are hiring for Wfm Customer Service Representative jobs? Cities with the most Wfm Customer Service Representative job openings:
What states have the most Wfm Customer Service Representative jobs? States with the most job openings for Wfm Customer Service Representative jobs include:
What job categories do people searching Wfm Customer Service Representative jobs look for? The top searched job categories for Wfm Customer Service Representative jobs are:
Wfm Customer Service Representative jobs near you
Infographic showing various Wfm Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Pyramid Consulting

Alpharetta, GA

$22 - $25/hr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 02+months contract opportunity with long-term potential and is located in Alpharetta GA (Hybrid) . Please review the job description below and contact me ASAP if you are interested.

Pay Range: $22 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:
  • Key Skills; Customer Service, Workflow Manager, MS Office
  • Multiple systems knowledge (ECPD, ACSS, WFM)
  • Excellent analytical & problem solving skills
  • Strong interpersonal skills
  • Excellent organizational and time management skills
  • Professional verbal and written communication skills
  • Strong commitment of Quality Assurance
  • Ability to handle multiple tasks
  • Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
  • Knowledge/Experience in a high volume, production environment

Our client is a leading telecommunications Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

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