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Wfm Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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How much do wfm customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for wfm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.
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Wfm Customer Service Representative jobs near you

Customer Service Representative

Customer Service Representative at Charlie

Denver, CO

$16.50 - $22.50/hr

Full-time

Re-posted 29 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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