ZipRecruiter

Log In

1

At&T Customer Service Representative Jobs (NOW HIRING)

XPO

Customer Service Rep-Field (T)

Parma, OH

$15.25 - $20.75/hr

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to ... That won't be a problem here. We're looking for someone who can handle high call volume, stay sharp ...

Refloor

Customer Service Representative (CSR)

Troy, MI

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to ... That won't be a problem here. We're looking for someone who can handle high call volume, stay sharp ...

next page

Showing results 1-20

All JobsAt&T Customer Service Representative Jobs

At T Customer Service Representative information

See salary details

$9

$18

$26

How much do at&t customer service representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for at&t customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the At&T Customer Service Representative position, and why are they important?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, basic computer proficiency, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and the ability to navigate multiple systems simultaneously are typically required. Excellent problem-solving, patience, and active listening help representatives handle a wide range of customer inquiries and concerns. These skills are crucial to providing efficient support, maintaining customer satisfaction, and upholding AT&T’s service standards.

How much does AT&T work from home pay?

AT&T Customer Service Representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. Some roles may also include performance-based incentives or bonuses, and employees often need a reliable internet connection and a quiet workspace to perform their duties effectively.

What does a customer service representative do at AT&T?

A customer service representative at AT&T assists customers with inquiries, troubleshooting, and account management related to telecommunications services. They handle calls, provide technical support, process orders, and use company systems to resolve issues efficiently, often requiring good communication skills and familiarity with customer management tools.

How hard is it to get hired at AT&T?

Getting hired as an AT&T Customer Service Representative typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates should have good communication skills, basic computer knowledge, and a customer-focused attitude; some roles may require background checks and availability for shifts. The hiring process is competitive but accessible with proper preparation and relevant experience.

How much commission do AT&T sales reps make?

AT&T customer service representatives typically earn a base salary with the potential for commissions or bonuses based on sales performance. Commission rates can vary depending on the specific role, sales targets, and location, but they generally supplement the base pay to incentivize sales achievements. Exact commission details are often provided during the hiring process or in employee compensation packages.

What are the typical challenges faced by AT&T Customer Service Representatives, and how are they supported in overcoming them?

AT&T Customer Service Representatives often manage a high volume of customer inquiries, ranging from technical troubleshooting to account management and billing questions, which can sometimes be challenging during peak times. The role can occasionally involve handling dissatisfied customers or navigating complex service scenarios, but comprehensive training and ongoing support from supervisors help employees build confidence and expertise. Team collaboration and knowledge-sharing are encouraged, allowing representatives to learn from one another and resolve issues efficiently. AT&T also provides resources such as knowledge bases and escalation procedures so that employees have the tools they need to deliver excellent customer service.

More about At T Customer Service Representative jobs
What cities are hiring for At&T Customer Service Representative jobs? Cities with the most At&T Customer Service Representative job openings:
What are the most commonly searched types of At&T Customer Service Representative jobs? The most popular types of At&T Customer Service Representative jobs are:
What states have the most At&T Customer Service Representative jobs? States with the most job openings for At&T Customer Service Representative jobs include:
What job categories do people searching At&T Customer Service Representative jobs look for? The top searched job categories for At&T Customer Service Representative jobs are:
At T Customer Service Representative jobs near you
Infographic showing various At&T Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep-Field (T)

Customer Service Rep-Field (T)

XPO

Parma, OH

$15.25 - $20.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

XPO rating

7.0

Company rating: 7.0 out of 10

Based on 220 frontline employees who took The Breakroom Quiz

211th of 358 rated logistics

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience
  • Excellent verbal and written communication skills

 

About the Customer Service Representative job

Pay, benefits and more:

  • Pay starts at $22.10
  • Full health insurance benefits on day one 
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you’ll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.

What XPO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

XPO logo

About XPO

Sourced by ZipRecruiter

Founded in Greenwich, Connecticut, XPO Logistics, Inc., operating under the brand name XPO, is a one of the leading companies in the transportation and logistics sector. Operating its services in 30 countries, the company employs the use of ground-breaking technology in providing a broad suite of logistics services including supply chain management, freight brokerage, last mile logistics, and intermodal and drayage transportation. XPO's impressive history dates back to 2011 and within its relatively short existence, it has made a series of acquisitions to consolidate its top-notch range of services. Their mission is to provide outstanding results to customers by envisioning and implementing significant advancements in freight transportation and logistics.

Industry

Import-export

Company size

10,000+ Employees

Headquarters location

Greenwich, CT, US

View All XPO Jobs

Apply