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At&T Customer Service Representative Jobs (NOW HIRING)

S&T

Customer Service Representative

Oakley, KS · On-site

$14.25 - $19.25/hr

At S&T, we're working to change the way Western Kansas approaches technology. And we're all in it ... We pride ourselves on excellent customer service and are searching for an eager representative to ...

T-Cetra

BILINGUAL CSR

Dublin, OH · On-site

$14.75 - $18.50/hr

BILINGUAL CSR 12pm-9pm Shift: 12pm - 9pm Days Off: Sunday & Wednesday Location: Remote with initial ... at all levels within T-CETRA. To create a safe and positive environment for employees, all ...

Taco Johns

Customer Service Representative

Sartell, MN

$12 - $15/hr

At Taco John's, our Customer Service Representatives aren't just order-takers - they're the friendly faces that make our restaurant a place customers want to return to again and again. You'll join a ...

Taco Johns

Customer Service Representative

Osseo, MN

$12 - $15/hr

At Taco John's, our Customer Service Representatives aren't just order-takers - they're the friendly faces that make our restaurant a place customers want to return to again and again. You'll join a ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representative Fort Worth, Texas, United States ShipMonk isn't just a 3PL; we're a ... Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent ...

Domino's

Customer Service Rep

Whitehall, PA · On-site

$15.25 - $20.50/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we ... t find anywhere else in the industry!

Domino's

Customer Service Rep

Piscataway, NJ · On-site

$16 - $21.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we ... t find anywhere else in the industry!

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At T Customer Service Representative information

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How much do at&t customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for at&t customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the At&T Customer Service Representative position, and why are they important?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, basic computer proficiency, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and the ability to navigate multiple systems simultaneously are typically required. Excellent problem-solving, patience, and active listening help representatives handle a wide range of customer inquiries and concerns. These skills are crucial to providing efficient support, maintaining customer satisfaction, and upholding AT&T’s service standards.

How does an AT&T customer service representative work as a worker?

An AT&T customer service representative handles customer inquiries, resolves issues, and provides information about products and services. They typically work in call centers or remote environments, using communication tools and customer management software, and often require good communication skills and product knowledge.

What are the typical challenges faced by AT&T Customer Service Representatives, and how are they supported in overcoming them?

AT&T Customer Service Representatives often manage a high volume of customer inquiries, ranging from technical troubleshooting to account management and billing questions, which can sometimes be challenging during peak times. The role can occasionally involve handling dissatisfied customers or navigating complex service scenarios, but comprehensive training and ongoing support from supervisors help employees build confidence and expertise. Team collaboration and knowledge-sharing are encouraged, allowing representatives to learn from one another and resolve issues efficiently. AT&T also provides resources such as knowledge bases and escalation procedures so that employees have the tools they need to deliver excellent customer service.

More about At T Customer Service Representative jobs
What cities are hiring for At&T Customer Service Representative jobs? Cities with the most At&T Customer Service Representative job openings:
What are the most commonly searched types of At&T Customer Service Representative jobs? The most popular types of At&T Customer Service Representative jobs are:
What states have the most At&T Customer Service Representative jobs? States with the most job openings for At&T Customer Service Representative jobs include:
What job categories do people searching At&T Customer Service Representative jobs look for? The top searched job categories for At&T Customer Service Representative jobs are:
At T Customer Service Representative jobs near you
Infographic showing various At&T Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 34% Full Time, 56% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

AT and T

Charlotte, NC • On-site

$19.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

37th of 76 rated telecommunications companies

Job description

Note: This position reports to our 8505 IBM Drive Charlotte, NC 28262 location. If selected, you must be able to report to this work location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency: Our premier service consultants earn $19.41 hourly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like:
  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
  • Paid training

What we are looking for:
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Joining our team comes with amazing perks and benefits:
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
Your future is calling. Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Charlotte, North Carolina
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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