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At&T Customer Service Representative Jobs in Indiana

T&B Tube

Customer Service Representative

Gary, IN

$14.50 - $19.75/hr

Customer Service Representative Join the T amp;B Tube Team! T amp;B Tube, Inc., a division of ... Track material and issue processing orders processed at our facilities or with other facilities to ...

Mr. Rooter

Customer Service Representative

Valparaiso, IN · On-site

$13.75 - $18.50/hr

As a Customer Service Representative, you are a key member in upholding our service philosophy to ... and family, because at the end of the day, you can't serve customers well without a happy ...

Mr. Rooter

Customer Service Representative

Hebron, IN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you are a key member in upholding our service philosophy to ... and family, because at the end of the day, you can't serve customers well without a happy ...

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At T Customer Service Representative information

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How much do at&t customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for at&t customer service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the At&T Customer Service Representative position, and why are they important?

To thrive as an AT&T Customer Service Representative, you need strong communication skills, basic computer proficiency, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and the ability to navigate multiple systems simultaneously are typically required. Excellent problem-solving, patience, and active listening help representatives handle a wide range of customer inquiries and concerns. These skills are crucial to providing efficient support, maintaining customer satisfaction, and upholding AT&T’s service standards.

How much does AT&T work from home pay?

AT&T Customer Service Representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. Some roles may also include performance-based incentives or bonuses, and employees often need a reliable internet connection and a quiet workspace to perform their duties effectively.

What does a customer service representative do at AT&T?

A customer service representative at AT&T assists customers with inquiries, troubleshooting, and account management related to telecommunications services. They handle calls, provide technical support, process orders, and use company systems to resolve issues efficiently, often requiring good communication skills and familiarity with customer management tools.

How hard is it to get hired at AT&T?

Getting hired as an AT&T Customer Service Representative typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates should have good communication skills, basic computer knowledge, and a customer-focused attitude; some roles may require background checks and availability for shifts. The hiring process is competitive but accessible with proper preparation and relevant experience.

How much commission do AT&T sales reps make?

AT&T customer service representatives typically earn a base salary with the potential for commissions or bonuses based on sales performance. Commission rates can vary depending on the specific role, sales targets, and location, but they generally supplement the base pay to incentivize sales achievements. Exact commission details are often provided during the hiring process or in employee compensation packages.

What are the typical challenges faced by AT&T Customer Service Representatives, and how are they supported in overcoming them?

AT&T Customer Service Representatives often manage a high volume of customer inquiries, ranging from technical troubleshooting to account management and billing questions, which can sometimes be challenging during peak times. The role can occasionally involve handling dissatisfied customers or navigating complex service scenarios, but comprehensive training and ongoing support from supervisors help employees build confidence and expertise. Team collaboration and knowledge-sharing are encouraged, allowing representatives to learn from one another and resolve issues efficiently. AT&T also provides resources such as knowledge bases and escalation procedures so that employees have the tools they need to deliver excellent customer service.

What are the most commonly searched types of At&T Customer Service Representative jobs in Indiana? The most popular types of At&T Customer Service Representative jobs in Indiana are:
What are popular job titles related to At&T Customer Service Representative jobs in Indiana? For At&T Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching At&T Customer Service Representative jobs in Indiana look for? The top searched job categories for At&T Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for At&T Customer Service Representative jobs? Cities in Indiana with the most At&T Customer Service Representative job openings:
At T Customer Service Representative jobs near you
Infographic showing various At&T Customer Service Representative job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative

T&B Tube

Gary, IN

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Customer Service Representative
Join the T amp;B Tube Team!
T amp;B Tube, Inc., a division of American Consolidated Industries, is a leading manufacturer of cut-to-length steel tubing serving a wide range of industries, including point-of-purchase displays, outdoor products, tube fabricators, and OEMs. With four tube mills, four high-speed recut machines, and precision tube laser capabilities, we pride ourselves on delivering quality products quickly and reliably.
We’re looking for a Customer Service Representative who is organized, detail-oriented, and passionate about delivering exceptional customer service. If you thrive in a fast-paced manufacturing environment and enjoy building relationships with customers, we’d love to hear from you!
What You’ll Do
  • Serve as the primary point of contact for assigned customer accounts.
  • Process customer orders accurately and efficiently.
  • Respond to inquiries regarding products, pricing, order status, shipments, and delivery schedules.
  • Coordinate with Sales, Production, Shipping, and other departments to ensure customer satisfaction.
  • Maintain accurate customer records and documentation.
  • Resolve customer concerns in a professional and timely manner.
  • Monitor open orders and proactively communicate updates to customers.
  • Perform data entry and generate reports using ERP systems and Microsoft Excel.
  • Support the sales team with administrative tasks and account management.
Qualifications
We’re looking for someone who has:
  • Previous customer service experience, preferably in a manufacturing environment.
  • Strong math skills with the ability to perform calculations accurately.
  • Advanced Microsoft Office skills (spreadsheets, formulas, sorting/filtering, reporting).
  • Experience using ERP systems (SAP, Epicor, Oracle, Microsoft Dynamics, or similar).
  • Excellent verbal and written communication skills.
  • Outstanding organizational and time management skills.
  • Strong people skills with the ability to build positive customer relationships.
  • High attention to detail and accuracy.
  • A patient, professional, and solution-oriented attitude.
  • Ability to prioritize multiple tasks in a fast-paced environment.
Why Join T amp;B Tube?
We offer a competitive benefits package and the opportunity to work in a safe, drug-free environment.
Benefits Include:
  • 401(k) with Company Match
  • Retirement Plan
  • Medical, Dental amp; Vision Insurance
  • Company-Paid Life amp; AD amp;D Insurance
  • Disability Insurance
  • Accident, Hospital Indemnity amp; Critical Illness Coverage
  • Employee Assistance Program
  • Tuition Reimbursement
  • Referral Bonus Program (up to $1,000)
  • Steel Toe Boot Subsidy
  • Prescription Safety Glasses Allowance
  • Paid Vacation amp; Personal Time Off
  • Paid Holidays (including a Floating Holiday)
Ready to Apply?
Applicants are asked to complete the required assessments as part of the application process.
https://www.ondemandassessment.com/o/JB-9IYBDXG6O/landing?u=183665
If you’re a customer-focused professional with strong Excel and ERP experience, excellent communication skills, and a keen eye for detail, we encourage you to apply today!
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
  • Embraces the 1 T.E.A.M culture.
  • Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
  • Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
  • Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
  • Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
  • Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
  • Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
  • Manage customer requirements using PRP system for PO blanket release driven accounts.
  • Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
  • Responsible for generation and distribution of reports
  • Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
  • Manage and complete new quotes and re-quotes as requested from Account Executive.
  • Other responsibilities and duties as assigned.

Knowledge, Skills, and Abilities
  • Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
  • Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
  • Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
  • Strong organization, planning, and multi-tasking, time management and prioritizing skills.
  • Willingness to learn and ask questions as needed.

Education Requirements
  • High School Diploma or GED required
  • Associates or bachelor’s degree in related field, preferred.
  • One to three years of previous customer service experience
  • Related industry knowledge, a plus.

Physical Demands and Work Environment
  • The noise level in the work environment is usually low to moderate.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Note
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable

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