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Entry Level Customer Support Jobs in Indiana (NOW HIRING)

Joink

Customer Support Technician I

Avon, IN · On-site

$19 - $24/hr

Description POSITION SUMMARY The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include ...

Surge Staffing

Bilingual Talent Advisor

Fishers, IN · On-site

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Fishers, IN

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Muncie, IN

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Franklin, IN

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Muncie, IN · On-site

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Bilingual Talent Advisor

Franklin, IN · On-site

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service Representative/Sales ***This ... Perform a variety of administrative tasks that support the overall mission of quality performance.

Surge Staffing

Talent Advisor

Evansville, IN

$20 - $25/hr

Considerations will be made immediately. Entry Level Customer Service / Sales No Experience ... Perform a variety of administrative tasks that support the overall mission of quality performance.

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Indiana? The most popular types of Customer Support jobs in Indiana are:
What are popular job titles related to Entry Level Customer Support jobs in Indiana? For Entry Level Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Indiana look for? The top searched job categories for Entry Level Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Customer Support jobs? Cities in Indiana with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Support Technician I

Customer Support Technician I

Joink

Avon, IN • On-site

$19 - $24/hr

Other

Posted 9 days ago

Job description

Description

POSITION SUMMARY

The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include resolving basic customer inquiries and troubleshooting.

REPORTS TO

  • Customer Support Manager

SUPERVISES

  • May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Sign for incoming packages and collect equipment from customers as needed.
  • Operate telephone switchboard to answer incoming calls, emails, and chat queries; provide information, redirect inquiries, or escalate issues.
  • Document interactions and maintain detailed records of customer inquiries.
  • Perform data entry, scheduling updates, and account follow-ups.
  • Accept and process customer payments. 
  • Identify when to escalate complex technical and billing issues.
  • Proactively follow-up with customers to ensure issue resolution.
  • Evaluate and prioritize customer requests via ticketing system.
  • Performs troubleshooting for customer equipment, including:
  • Basic independent troubleshooting for customer equipment (routers, smartphones, tablets, printers, and streaming devices) and navigating company platforms.

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 



Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to maintain a professional demeanor
  • Ability to evaluate situations and adjust to changing priorities 
  • Strong verbal and written communication skills
  • Basic technical aptitude for troubleshooting
  • Excellent customer service skills and professionalism
  • Ability to handle multiple tasks simultaneously

QUALIFICATIONS

  • Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
  • High School Diploma or equivalent
  • 1 year of customer service or basic technical support experience

WORKING ENVIRONMENT

  • Must be able to work overtime with and without notice.
  • Office environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.



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