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Customer Support Jobs (NOW HIRING)

Candid Health

Customer Support

San Francisco, CA · On-site

Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for ...

krg technology inc

Customer Support

Redmond, WA · On-site

$20.50 - $27.75/hr

PH : 661 367 8000 x 405 Experience in a customer facing or customer support role o Experience in troubleshooting and problem solving role o Experience in a team environment o Experience in Identity ...

FoundIT Talent

Customer Support

Lancaster, SC

$14.50 - $18.50/hr

Customer Support Lancaster, South Carolina, United States Job Openings Customer Support About the Job Customer Care & Support Representative Veterinary or Healthcare Experience Preferred Job Type ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

About the Role As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be ...

BasePower

Customer Support

Austin, TX

$16.75 - $21.50/hr

About the Role As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative to join our Contact Center team in Olathe, KS. This in office position is seeking customer-focused ...

Lever Demo 2

Customer Support

Albuquerque, NM

$17.75 - $24/hr

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment ...

Flux Protocol

Customer Support

San Francisco, CA

You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally. What You'll Do * Provide responsive, empathetic support via chat, email ...

Brunel

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Customer Support Specialist Lenexa, KS Introduction The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Join SecurityMetrics Customer Support Team Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

At Stax, Customer Support isn't just about answering questions. It's about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

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How much do customer support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What jobs make $3,000 a month without a degree?

Customer support roles can pay around $3,000 per month, especially for experienced agents or those working in specialized fields like technical support or remote customer service. These jobs often require strong communication skills, familiarity with support tools, and sometimes certifications, but typically do not require a college degree. Salaries vary based on industry, location, and experience level.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

More about Customer Support jobs
What cities are hiring for Customer Support jobs? Cities with the most Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Customer Support jobs? States with the most job openings for Customer Support jobs include:
What job categories do people searching Customer Support jobs look for? The top searched job categories for Customer Support jobs are:
Customer Support jobs near you

Customer Support

Candid Health

San Francisco, CA • On-site

Full-time

Posted 10 days ago

Job description

The Role
Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid's Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we're looking for new members with a proven track record of delivering exceptional customer service and operational excellence.
Location: This role is based in our San Francisco (Financial District) or Denver (Downtown) or NYC (Chelsea) offices and follows a hybrid schedule with 4 days in-office, 1 day remote per week.
What You'll Be Doing
  • Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid's customers. Most inquiries are related to billing/claims processing, product functionality and bugs, and feature request or feedback.
  • Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to strengthen internal processes.
  • Drive the Support team's internal efficiency by creating SOPs for Support team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and Candid Support Center articles.
  • Proactively identify improvement areas within Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately.
  • Proactively identify opportunities to improve the Support team's support quality, and work with the team to prioritize and implement them appropriately.

Who You Are
  • 1-4 years of experience within healthtech support.
  • While you won't be processing claims, having familiarity with insurance claims processing is a bonus.
  • Comfortability troubleshooting technical issues such as API and platform integrations is a bonus.
  • Able to frequently interact with product and engineering teams, providing detailed notes for technical ticket escalations.
  • Possess excellent written communication skills, with both customers and coworkers.
  • Able to quickly prioritize new tasks against (potentially many other) competing tasks.
  • Ensure that we are applying effort efficiently to have the greatest possible impact for our customers.
  • Able to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing).
  • Operate with utmost professionalism, respect, and empathy for the customer, and be passionate about giving them a great experience with Candid.
  • Proactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort.
  • Thorough attention to detail, especially and most importantly where data security is concerned.
  • Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings.
Pay Transparency
The estimated starting annual salary range for this position is $70,0000 to $125,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health's funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

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