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Senior Customer Support Jobs (NOW HIRING)

This is Customer Care at Lattice The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our enterprise ...

Senior Customer Support Associate

New York, NY ยท On-site +1

$58.50K - $73K/yr

This is Customer Care at Lattice The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our enterprise ...

Senior Customer Support Associate

Atlanta, GA ยท On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. About Digital Support Autodesk has fully reimagined ...

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. About Digital Support Autodesk has fully reimagined ...

You will report directly to the Team Lead Customer Support and ideally you will be based in ... Have senior customer communication and handling skills * Strong customer service focus * Passionate ...

Senior Customer Support Associate

Atlanta, GA ยท On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. About Digital Support Autodesk has fully reimagined ...

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. About Digital Support Autodesk has fully reimagined ...

Senior Customer Support Associate

Denver, CO ยท On-site

$18 - $24.75/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. About Digital Support Autodesk has fully reimagined ...

Senior Customer Support Associate

Atlanta, GA ยท On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager AboutDigital Support Autodesk has fully reimagined ...

Senior Customer Support Associate

Atlanta, GA ยท On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. AboutDigital Support Autodesk has fully reimagined ...

Senior Customer Support Associate

Denver, CO ยท On-site

$18 - $24.75/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. AboutDigital Support Autodesk has fully reimagined ...

Senior Customer Support Associate

Denver, CO ยท On-site

$18 - $24.75/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager AboutDigital Support Autodesk has fully reimagined ...

$1K/day

Senior Customer Support Agent As a Senior Customer Support Agent at Ben, you'll be a key player in delivering world-class service to our users. You'll be the voice of our product, supporting our ...

New

Senior Customer Support Associate

Atlanta, GA ยท On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager About Digital Support Autodesk has fully reimagined ...

Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based ...

Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA. * Experience and interest in working in a customer support role and environment is preferred. * Familiarity with Tier-1/2/3 ...

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$35

How much do senior customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior customer support in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Support professional, and why are they important?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

How does a Senior Customer Support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What does a Senior Customer Support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What cities are hiring for Senior Customer Support jobs? Cities with the most Senior Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Senior Customer Support jobs? States with the most job openings for Senior Customer Support jobs include:
Infographic showing various Senior Customer Support job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Sr Customer Support Representative

Sr Customer Support Representative

Ultimate Staffing Services

Irvine, CA โ€ข On-site

$27 - $28/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description


Sr Customer Support Representative

Location: Irvine, CA 92618
Pay: $27-28/hour (overtime required at times)
Industry: Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)


About the Role

This Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a long-term career in customer support and order management within a stable, manufacturing-driven environment.


What You'll Do
  • Process and manage customer orders from entry through fulfillment
  • Handle order changes, pricing questions, delivery timelines, and availability inquiries
  • Follow up on orders to ensure accurate and timely delivery
  • Communicate customer requirements clearly to internal teams including supply chain and operations
  • Maintain accurate documentation related to orders, returns, and customer interactions
  • Provide professional support via phone, email, and written correspondence
  • Assist with general administrative tasks related to customer accounts and orders

What We're Looking For
  • 5+ years of customer support or order processing experience
  • Strong organizational skills with high attention to detail
  • Clear, professional communication skills (written and verbal)
  • Comfortable managing multiple tasks and priorities in a fast-paced environment
  • Proficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plus
  • Interest in building a long-term career rather than a short-term role

Nice to Have (Not Required)
  • Bilingual in Spanish and/or Japanese
  • Prior experience in manufacturing, supply chain, or electronics environments

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.


A Roth Staffing logo

About A Roth Staffing

Sourced by ZipRecruiter

A Roth Staffing, commonly known as Ultimate Staffing Services, is a leading company in the staffing industry, with its headquarters located in Orange, CA, US. Established in 1994, it specializes in delivering remarkable hiring experiences for businesses ranging from start-ups to Fortune 500 companies in various sectors, like administrative jobs, customer service, and legal positions. Their mission is to make life better for the people they serve, fulfilling this through their Passion for People promise which reflects their core values of honesty, professionalism, and dedication.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Orange, CA, US