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Senior Customer Support Jobs (NOW HIRING)

Collibra

Senior Customer Support Engineer

New York, NY · Hybrid

$116K - $145K/yr

Joining Collibra's Customer Support team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Collibra

Senior Customer Support Engineer

New York, NY · On-site

$116K - $145K/yr

Joining Collibra's Customer Support team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Blackbaud

Senior Customer Support Associate

$18 - $24.50/hr

Senior Customer Support Associate We are looking for an experienced Senior Customer Support Associate to join our team in Canada. This role is a highly skilled individual contributor focused on ...

Logitech

Senior Customer Support Engineer

Concord, NC · Hybrid

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise ...

Logitech

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise ...

AppleOne

Senior Customer Support Specialist

Denton, TX · On-site +1

$20.20/hr

Job Summary We are seeking a dependable and customer-focused Senior Customer Support Specialist for a long-term contract-to-hire opportunity supporting utility services in Denton, TX. This role is ...

Flashpoint.io, Inc

Senior Customer Support Engineer

$85K - $99K/yr

Flashpoint is looking for a Senior Customer Support Engineer to join our Application Support team in the United States. If you enjoy untangling complex technical issues, exploring APIs and new AI ...

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How much do senior customer support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for senior customer support in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

How does a Senior Customer Support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What are the key skills and qualifications needed to thrive as a Senior Customer Support professional, and why are they important?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What does a Senior Customer Support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.
What cities are hiring for Senior Customer Support jobs? Cities with the most Senior Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Senior Customer Support jobs? States with the most job openings for Senior Customer Support jobs include:
Senior Customer Support jobs near you
Senior Customer Support Engineer

Senior Customer Support Engineer

Collibra

New York, NY • Hybrid

$116K - $145K/yr

Other

Retirement

Re-posted 11 days ago

Job description

Joining Collibra's Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the "what if". We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you'll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for
  • Analyzing complex customer issues to determine the root cause.
  • Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
  • Collaborating across Collibra's Product Engineering teams to understand unclear functional requirements.
You have
  • Professional experience including the following:
    • 4+ years in a customer facing role, ideally in a SaaS environment
    • Analytical and methodical problem solving skills
    • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
    • Experience troubleshooting web-based applications
    • Experience with Java and REST API
    • Experience working closely with software developers
  • Knowledge of certificates - SSL, SSO, PostgreSQL preferred. 
  • Experience maintaining software running in production.
  • Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
  • A bachelor's degree or equivalent work experience is required.
  • This position is not eligible for visa sponsorship.
  • Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.
You are
  • An investigator, excited by the challenge of looking for bugs and resolving them.
  • Focused on quality and knowledge of "how" something works, especially what to test in order to execute change with confidence.
  • Comfortable speaking and writing in English. We are a global team!
  • Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
  • Motivated by the challenge of scaling a growing company.
  • Collaborative - we work cross functionally with many other teams.
Reporting to Collibra's Manager, Customer Support your measures of success are
  • Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
  • Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
  • Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.
Compensation for this role 

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

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