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Overnight Customer Support Jobs (NOW HIRING)

PeopleShare Inc

Overnight Order Entry Specialist

Hampton, VA · On-site

$17.25 - $22.50/hr

Overnight Customer Support Job Details: * Training Shift: 8:00 a.m. - 4:00 p.m. (Day Shift) * Permanent Hours: 9:00 p.m. - 5:00 a.m. (Overnight) * Pay Rate: $18-$20 Selling Points about Overnight ...

PeopleShare

Overnight Order Entry Specialist

Hampton, VA

$17 - $22/hr

Overnight Customer Support Job Details: * Training Shift: 8:00 a.m. - 4:00 p.m. (Day Shift) * Permanent Hours: 9:00 p.m. - 5:00 a.m. (Overnight) * Pay Rate: $18-$20 Selling Points about Overnight ...

High's

Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry ... The CSR works to support store management and facilitate the completion of all store level tasks.

Planet Fitness

Overnight Customer Service

Westminster, CO · On-site

$15.20/hr

Customer Service Representative Job Summary: Responsible for new member sales and creating a ... Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ...

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Overnight Customer Support information

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How much do overnight customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for overnight customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does an overnight customer support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are the key skills and qualifications needed to thrive as an overnight customer support representative?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an overnight customer support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What is overnight customer support?

Overnight customer support is a job where representatives provide assistance to customers outside regular business hours, typically during the night shift. It often involves handling inquiries via phone, chat, or email, and requires good communication skills and familiarity with support tools. This role ensures 24/7 service availability for customers.
More about Overnight Customer Support jobs

What cities are hiring for Overnight Customer Support jobs?

Cities with the most Overnight Customer Support job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What states have the most Overnight Customer Support jobs?

States with the most job openings for Overnight Customer Support jobs include:

Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Overnight Order Entry Specialist

PeopleShare Inc

Hampton, VA • On-site

$17.25 - $22.50/hr

Other

Posted 4 days ago

Job description

We currently have an opening for an Overnight Order Entry Specialist with a premium distribution partner in the Hampton/Newport News area. This customer service-focused role is perfect for someone who works well independently, thrives in a structured environment, and can effectively manage both inbound calls and accurate data entry.
Overnight Customer Support Job Details:

  • Training Shift: 8:00 a.m. - 4:00 p.m. (Day Shift)
  • Permanent Hours: 9:00 p.m. - 5:00 a.m. (Overnight)
  • Pay Rate: $18-$20
Selling Points about Overnight Customer Support:
  • This is a new role within an expanding special distribution company on the Peninsula
  • Work independently
  • Weekly Pay!!
Overnight Customer Support Job Description:
  • Work independently after hours in a calm, focused office environment
  • Answer incoming customer calls and assist with placing and processing orders
  • Enter and manage orders received via phone, email, and voicemail with accuracy and efficiency
  • Monitor and respond to messages in the customer service inbox, ensuring timely follow-up
  • Follow up with customers to confirm order details and provide accurate product information, order status updates, and general support
  • Maintain organized, detailed records of customer interactions and transactions
  • Demonstrate professionalism, strong attention to detail, clear communication, and exemplary phone etiquette
Overnight Customer Support Job Requirements:
  • Previous experience in customer service, data entry, order processing, or call center environment preferred
  • Strong typing accuracy and proficiency with Microsoft Office, CRM systems, and email platforms
  • Excellent verbal and written communication skills
  • Ability to multitask effectively and maintain accuracy and composure in a fast-paced setting
  • Dependable, punctual, and comfortable working overnight hours
  • High school diploma or equivalent required; additional education or training a plus

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND26
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About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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