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Overnight Customer Support Jobs (NOW HIRING)

DSV

Overnight Customer Service

Salt Lake City, UT

$15.50 - $21/hr

Overnight Customer Service Location: USA - Salt Lake City Division: Solutions Job Posting Title ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

DSV A/S

Overnight Customer Service

Salt Lake City, UT

$15.50 - $21/hr

Overnight Customer Service Time Type: Full Time SHIFT SCHEDULE: Sun-Tue & every other Wed 6pm-6 ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

DSV A/S

Overnight Customer Service

Salt Lake City, UT · On-site

$15.25 - $20.75/hr

Overnight Customer Service Time Type: Full Time SHIFT SCHEDULE: Sun-Tue & every other Wed 6pm-6 ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

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How much do overnight customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Customer Support representative, and why are they important?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an Overnight Customer Support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What does an Overnight Customer Support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

More about Overnight Customer Support jobs
What cities are hiring for Overnight Customer Support jobs? Cities with the most Overnight Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Overnight Customer Support jobs? States with the most job openings for Overnight Customer Support jobs include:
Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 12% Full Time, 72% Part Time, 1% Temporary, 13% Contract, and 1% Nights. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
OVERNIGHT Customer Communications & Dispatch Support Representative

OVERNIGHT Customer Communications & Dispatch Support Representative

Main Care Energy

Albany, NY

$19 - $21/hr

Full-time

Medical, Dental, Life, Retirement

Posted 16 days ago

Job description

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for an OVERNIGHT Customer Communications & Dispatch Support Representative located at our Albany office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

  • A “customer first” attitude

  • 3+ years Customer Service Experience

  • Excellent communications skills & time management

  • Ability to multi-task & work independently

  • Problem-solving skills

  • Computer skills including Microsoft Word and Excel

  • Call center and experience in electronic customer communications a plus

Responsibilities include but not limited to:

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Dispatch support for Service Technicians and Fuel Drivers

  • Administrative tasks as assigned

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Maintain knowledge of our products & services so that you can successfully assist customers.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Ensure customer satisfaction and provide professional customer support.

  • Miscellaneous tasks to support the company daily operations

  • Holiday coverage (rotation shared by all representatives)

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Employee discount

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Referral program

  • Retirement plan

  • Tuition reimbursement

  • Vision insurance

Schedule:

  • OVERNIGHT 9:30pm to 7:30am (Wednesday - Saturday) 10 hour shift 4 day work week

Supplemental pay types:

  • Bonus pay

Work Location:

  • Albany, NY - In Person position

  • THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL

Experience and License Requirements

  • Customer Service Experience 3 years minimum
  • Microsoft Word and Excel