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Overnight Customer Support Jobs (NOW HIRING)

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Associate I serves as a primary point of contact for accountholders in a call ... overnight, and weekend shifts. Specific schedules vary by position and location and will be ...

CardWorks

Associate, Customer Support

Lake Mary, FL

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ... overnight, and weekend shifts. Specific schedules vary by position and location and will be ...

AnswerOne

Bilingual Customer Support Agent

Mcallen, TX · On-site

$16 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Immediately hiring Full Time Overnight Bilingual Customer Support Agents at AnswerOne!What is a Customer Support Agent? Our technology allows us to be a virtual extension of our client's teams and to ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Associate I serves as a primary point of contact for accountholders in a call ... overnight, and weekend shifts. Specific schedules vary by position and location and will be ...

Lebanon

Customer Support Specialist

Lebanon, TN · On-site

$21.32/hr

Process mail and payments left in overnight drop box daily. * Works closely with Meter Technicians ... customer support experience is required. PHYSICAL DEMANDS, WORK ENVIRONMENT, AND REASONABLE ...

NESCO Inc

Customer Support(Fully Remote)

$17.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Support Representative Under general supervision, the Customer Support Representative is ... Ability to work flexible schedules, including weekends, holidays, overnight shifts, and overtime as ...

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Overnight Customer Support information

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$12

$19

$28

How much do overnight customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does an overnight customer support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are the key skills and qualifications needed to thrive as an overnight customer support representative?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an overnight customer support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What is overnight customer support?

Overnight customer support is a job where representatives provide assistance to customers outside regular business hours, typically during the night shift. It often involves handling inquiries via phone, chat, or email, and requires good communication skills and familiarity with support tools. This role ensures 24/7 service availability for customers.
More about Overnight Customer Support jobs

What cities are hiring for Overnight Customer Support jobs?

Cities with the most Overnight Customer Support job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What states have the most Overnight Customer Support jobs?

States with the most job openings for Overnight Customer Support jobs include:

Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Associate, Customer Support

CardWorks

Lake Mary, FL • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

CardWorks rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 21 rated payment service providers

Job description

Become an everyday champion - and build a career where your impact fuels financial progress.
What We Do
CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
Who We Are
  • Merrick Bank: The bank that builds
  • CardWorks Servicing: One partner, total performance
  • Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary and Role Impact:
The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps resolve questions or concerns, and delivers a professional and consistent customer experience. The associate follows established policies, procedures, and compliance requirements while accurately documenting interactions, supporting account servicing needs, and escalating more complex matters when appropriate. Through timely, accurate, and service-focused support, this role contributes to customer satisfaction, retention, and the overall effectiveness of the Customer Support team.
Essential Functions:
  • Responds to inbound telephone inquiries and provides accurate, professional support to accountholders regarding account information, transactions, payments, and general servicing needs.

  • Assists accountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.

  • Researches and resolves customer issues in accordance with established policies, procedures, regulatory requirements, and business guidelines.

  • Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.

  • Initiates and supports account transactions, service requests, billing dispute steps, and investigations as appropriate based on customer needs and department procedures.

  • Educates accountholders on applicable processes, including billing dispute procedures, required documentation, timelines, and available next steps.

  • Identifies calls or account matters requiring additional review and escalates appropriately to leadership, internal partners, or specialized support teams.

  • Meets established expectations for quality, productivity, attendance, compliance, and customer service standards.

  • Performs other duties as assigned.

Requirements for Success:
Education & Experience:
    • Requires a high school diploma or its equivalent

    • Prior customer service experience

    • Experience with First Data Resources (FDR), Evolve or related platforms preferred

    • One (1) + years of related inbound or outbound call center or collections experience desirable

    • Experience working with computers is required

    Knowledge, Skills and Capabilities:
    • Meets established unit standards for quantity, quality and monitoring

    • Responsible for monitoring monthly statistics and meeting personal and unit goals

    • Speaks clearly and is able to convey a clear message

    • Able to change applications and support business objectives.

    • Works to achieve department and individual goals; supports management and unit and team to accomplish company objectives

    Schedule Flexibility:
    Full-time positions are available across a variety of schedules, including day, evening, overnight, and weekend shifts. Specific schedules vary by position and location and will be discussed throughout the interview process. Schedule assignments are determined based on business needs and candidate availability at the time of hire. Candidates must be available to work the schedule associated with the position they are selected for.
    Bilingual Opportunities Available:
    Select openings require English/Spanish bilingual proficiency. Candidates applying for bilingual positions must be able to effectively communicate in both English and Spanish and may be assessed during the hiring process.
    #INDEG

Our Employee Value Proposition
  • Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
  • Benefits Package -Medical, Dental, and Vision (plus much more)
  • 401(k) Plan with Company Match
  • Short- & Long-Term Disability
  • Wellness Programs
  • Group Life and AD&D Insurance
  • Paid Vacation, Sick Days and bank Holidays
  • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.
We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.
If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.

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