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Overnight Customer Support Jobs (NOW HIRING)

Perk

Overnight Customer Care Agent - AmTrav

Chicago, IL · On-site

$16 - $21.50/hr

Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email ... a high-touch customer service environment. * The Schedule: You are a seasoned overnight ...

Truck Centers, Inc.

Customer Support Manager

Morton, IL · On-site

$66K - $99K/yr

Join Our Team as a Customer Support Manager in Morton, IL! Are you passionate about building strong ... Willingness to travel up to 50% of the time, including some overnight trips. * Screening: Must be ...

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Overnight Customer Support information

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How much do overnight customer support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for overnight customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does an Overnight Customer Support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are some common challenges faced in an Overnight Customer Support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What are the key skills and qualifications needed to thrive as an Overnight Customer Support representative, and why are they important?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.
More about Overnight Customer Support jobs
What cities are hiring for Overnight Customer Support jobs? Cities with the most Overnight Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Overnight Customer Support jobs? States with the most job openings for Overnight Customer Support jobs include:
Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Overnight Customer Service Associate

Overnight Customer Service Associate

Friendly Express Inc.

Kingsland, GA

$13 - $14/hr

Other

Re-posted 23 days ago

Job description

Description

Job Title: Customer Service Associate

Department: Store Operations


Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a

crucial role because they create the first and last impression with customers in their store every day. The Customer

Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks

including food preparation, cash register duties, customer service, cleaning and all other related functions. The

Customer Service Associate ensures an exceptional customer experience by providing world class customer service and

fosters a cohesive, collaborative, team-oriented relationship with all team members.


Essential Functions:

-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable

shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in

a timely and efficient manner. Engage each customer genuinely and thank them for their business.

-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all

cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions

including gas/fuel, retail sales, and food service items.

-Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other

age restricted products.

-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee

and beverages are available at all times.

-Follow Friendly Express uniform, appearance, and dress code policies.

-Adhere to the execution of established safety and security policies and procedures

-Ensure the proper execution of all assigned store level marketing programs.

-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.

-Maintain a clean customer-ready store inside and outside.

-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning

restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)

-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure

freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.

-Keep store looking neat and attractive.

-Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report

all theft and any suspected shoplifting.

-Check in external and internal vendors according to standards and procedures.

-Follow all company policies, procedures, and quality standards.

-Assume other duties and responsibilities as assigned to accommodate store operational needs.

-Represent the Friendly Express brand by exemplifying Friendly Express core values.


Requirements

-Must be at least 18 years of age to be considered for this position.

-Must be able to work 11pm-7am

-Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to

50 pounds.

-Basic language and mathematical skills.

-Ability to read and comprehend simple instructions, short correspondence, and memos.

-Willingness to work weekends, nights, and holidays as scheduled.

-Must be able to reliably report to work on time, as scheduled.

Apply