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Overnight Customer Service Representative Jobs (NOW HIRING)

PLS

Overnight Customer Service Representative

Chicago, IL

$16.60 - $18.60/hr

Overnight Customer Service Representative This job is located at 1617 N. Cicero Ave., Chicago, IL 60639 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location ...

Pls

Overnight Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

Overnight Customer Service Representative This job is located at 5045 W. Indian School Rd, Phoenix, AZ 85031 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Irving, TX

$15.25 - $21/hr

Overnight Customer Service Representative This job is located at 1701 W. Irving Blvd., Irving, TX 75061 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location ...

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How much do overnight customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Overnight Customer Service Representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What is an Overnight Customer Service Representative job?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive in the Overnight Customer Service Representative position, and why are they important?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

More about Overnight Customer Service Representative jobs
What cities are hiring for Overnight Customer Service Representative jobs? Cities with the most Overnight Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Overnight Customer Service Representative jobs? States with the most job openings for Overnight Customer Service Representative jobs include:
What job categories do people searching Overnight Customer Service Representative jobs look for? The top searched job categories for Overnight Customer Service Representative jobs are:
Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 69% Full Time, 16% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Overnight Customer Service Representative

Overnight Customer Service Representative

Advance Financial

Chattanooga, TN

$14.50 - $19.75/hr

Other

Medical, Retirement, PTO

Posted 12 days ago

Job description

Overnight Customer Service Representative

Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience.

What You'll Do
  • Welcome customers and work to provide the best customer experience possible
  • Help customers complete applications for lines of credit and installment loans
  • Work with team leads to meet and exceed monthly goals
  • Accurately assist customers with loan applications to completion
  • Answer any and all customer questions
  • Use company best practices to provide consistent and amazing customer service
  • Work with money – being able to reconcile a cash drawer accurately is a must!
  • Listen and be able to build relationships with your customers and teammates
  • Participates in ongoing learning and development
What We're Looking For
  • High School Graduate or equivalent
  • Phone customer service experience preferred
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable – this is one of the keys to growing with our company
  • Computer proficiency required
Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • $500 sign-on bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student loan repayment plan
Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

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