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Overnight Customer Service Representative Jobs (NOW HIRING)

PLS

Overnight Customer Service Representative

Chicago, IL

$16.60 - $18.60/hr

Overnight Customer Service Representative This job is located at 1617 N. Cicero Ave., Chicago, IL 60639 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location ...

Pls

Overnight Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

Overnight Customer Service Representative This job is located at 5045 W. Indian School Rd, Phoenix, AZ 85031 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

El Paso, TX

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1921 Montana Ave., El Paso, TX 79903 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

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How much do overnight customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Overnight Customer Service Representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What is an Overnight Customer Service Representative job?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive in the Overnight Customer Service Representative position, and why are they important?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

More about Overnight Customer Service Representative jobs
What cities are hiring for Overnight Customer Service Representative jobs? Cities with the most Overnight Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Overnight Customer Service Representative jobs? States with the most job openings for Overnight Customer Service Representative jobs include:
What job categories do people searching Overnight Customer Service Representative jobs look for? The top searched job categories for Overnight Customer Service Representative jobs are:
Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 69% Full Time, 16% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Overnight Customer Service Representative

Overnight Customer Service Representative

Carroll Motor Fuels

New Market, MD

$15.25 - $20.75/hr

Other

Posted 2 days ago

Job description

Overnight Customer Service Representative

Store 83 - New Market, MD 21774

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Graveyard Education Level None Travel Percentage None Category Sales

Description

Job Summary:

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.
Qualifications

Minimum Knowledge, Skills and Abilities:

  • Must be at least 18 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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