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Online Customer Service Representative Jobs (NOW HIRING)

AO Globe Life

Entry-Level Online CSR

Anchorage, AK · On-site +1

$100K/yr

Join Globe Life AO: Empowering Families, One Legacy at a Time Looking for a career that's meaningful, flexible, and full of opportunity? Welcome to Globe Life AO! We're on a mission to help veterans ...

sasholdings

Customer Service Representative

Troy, MI · On-site

$19/hr

Customer Service Representative Responsibilities include: * Process sales orders, create parts ... Complete online customer eCommerce orders and dealer orders. * The candidate will be trained in ...

Robert Half

Customer Service Representative

Reno, NV · On-site

$17 - $19/hr

We are looking for a Customer Service Representative to join a fast-paced team. This contract ... The position supports both wholesale and online business activity and requires someone who can stay ...

Lazy River Products

Customer Service Representative

Dracut, MA · On-site

$15.75 - $21.50/hr

Process cash and debit payments for in-store and online customer purchases via Dutchie. * Ensuring ... Customer Service Representative Industry: Adult-Use Cannabis (MA) Starting Pay Rate: $18.00/hour ...

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

This position will carry out an online support/service function to ensure that Lucchese customers ... A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries ...

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Online Customer Service Representative information

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How much do online customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for online customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.
More about Online Customer Service Representative jobs
What cities are hiring for Online Customer Service Representative jobs? Cities with the most Online Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
Who are the top companies hiring for Online Customer Service Representative jobs? The top employers for Online Customer Service Representative jobs are:
What states have the most Online Customer Service Representative jobs? States with the most job openings for Online Customer Service Representative jobs include:
What job categories do people searching Online Customer Service Representative jobs look for? The top searched job categories for Online Customer Service Representative jobs are:
Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Online Customer Service Representative

Online Customer Service Representative

Globe Life American Income Division

Stockton, CA • On-site, Remote

$16.75 - $23/hr

Full-time

Medical, Life

Re-posted 23 days ago

Job description

Remote Work-From-Home Opportunity
Company: AO
Location: 100% Remote
Are you ready to grow professionally while enjoying the flexibility of working from home? AO is expanding and seeking motivated, growth-focused individuals who are eager to build a meaningful remote career with leadership potential.
This opportunity is ideal for professionals who value flexibility, mentorship, and long-term career development within a supportive, people-first environment. Whether you're beginning a new career or looking for greater opportunity and advancement, AO provides the training, systems, and mentorship to help you succeed.
In this role, you'll combine customer service with relationship-building to make a real impact-helping protect working families while building a rewarding, performance-based career.
Why Join AO?
(Requirements • Responsibilities • Rewards)
🌎 100% Work-From-Home Flexibility
Eliminate commuting and enjoy the freedom of working remotely from anywhere that fits your lifestyle.
⏰ Flexible Scheduling
Create a schedule that supports your productivity, personal priorities, and work-life balance.
📚 Leadership Mentorship & Development
Receive guidance, coaching, and support from experienced leaders dedicated to helping you grow professionally.
📈 Hands-On Career Growth
Develop leadership, communication, and client service skills through ongoing mentorship, training, and real-world experience.
💰 Weekly Pay + Performance Bonuses
Earn reliable weekly income with opportunities for bonuses, incentives, and advancement tied to your performance and growth.
♥ Comprehensive Benefits
  • Health insurance reimbursement program
  • Company-supported life insurance coverage
  • Leadership and professional development opportunities
Incentives & Recognition
Top performers may qualify for incentive trips, leadership events, recognition programs, and additional rewards.
🛡 Union-Backed Support
Benefit from union representation and support designed to provide long-term stability and career protection.
Key Responsibilities
  • Communicate with clients through phone and Zoom consultations
  • Deliver professional customer support and benefit guidance
  • Build strong, long-term client relationships through service and follow-up
  • Assist clients with coverage information and enrollment support
  • Participate in ongoing leadership training and development programs
  • Collaborate with a positive, growth-focused remote team
What We're Looking For
Successful candidates typically demonstrate:
  • Strong communication and relationship-building skills
  • Positive attitude and willingness to learn
  • Self-motivation and ability to work independently in a remote environment
  • Goal-oriented mindset with strong work ethic
  • Adaptability and coachability in a growth-focused culture
  • Commitment to professionalism and customer service excellence

Leadership experience is helpful but not required. We value coachability, integrity, and a desire to grow. Full training and mentorship are provided.
Why AO?
AO is built on mentorship, flexibility, growth, and opportunity. We believe individuals perform at their best when they feel supported, challenged, and recognized for their efforts.
Here, your growth is encouraged, your success is supported, and your career potential is unlimited.
Ready to Lead From Home?
If you're ready to build a flexible remote career with leadership potential, mentorship, and meaningful impact, we encourage you to apply today.
👉 Join AO and build a future where growth, flexibility, and success come together. 🚀

Apply