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Online Customer Service Representative Jobs (NOW HIRING)

Robert Half

Customer Service Representative

Woodridge, IL · On-site

$18.53 - $19.50/hr

We are looking for a Customer Service Representative to join our agriculture team in Woodridge ... Comfortable working with order management systems, online customer portals, or B2B platforms.

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Online Customer Service Representative information

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How much do online customer service representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for online customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.
More about Online Customer Service Representative jobs
What cities are hiring for Online Customer Service Representative jobs? Cities with the most Online Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
Who are the top companies hiring for Online Customer Service Representative jobs? The top employers for Online Customer Service Representative jobs are:
What states have the most Online Customer Service Representative jobs? States with the most job openings for Online Customer Service Representative jobs include:
What job categories do people searching Online Customer Service Representative jobs look for? The top searched job categories for Online Customer Service Representative jobs are:
Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Fully Online Customer Service Representative

Globe Life American Income Division

Saint Charles, MO • On-site, Remote

$15 - $20.50/hr

Full-time

Medical, Life

Re-posted 14 days ago

Job description

Ignite Your Career with AO - Work From Home
Company: AO (American Income Division)
Location: 100% Remote - U.S. Residents Only
Are you ready to take the next step toward a career built on flexibility, growth, and opportunity? AO is expanding rapidly across North America, and we're seeking motivated, high-energy individuals to join our fully remote team.
At AO, we believe your career should support your goals, lifestyle, and future. That's why we offer a remote-first environment, ongoing mentorship, leadership development, and performance-based growth opportunities designed to help you succeed long term.
Whether you're looking to build a stable career, increase your income, or grow into leadership, AO provides the training, support, and systems to help you thrive.
What You'll Gain
(Requirements • Responsibilities • Rewards)
🌎 Work-From-Home Flexibility
Enjoy the freedom of a fully remote position while creating a schedule that fits your lifestyle and priorities.
💰 Weekly Pay + Performance Bonuses
Earn consistent weekly income with opportunities for additional bonuses and incentives tied to performance and growth.
🛡 Union-Backed Support
Benefit from union representation that provides structure, advocacy, and long-term career support.
📈 Career Advancement Opportunities
Access clear pathways into leadership and management through mentorship, coaching, and professional development.
📚 World-Class Training & Mentorship
Participate in virtual workshops, leadership training, and ongoing coaching from experienced professionals committed to your success.
♥ Comprehensive Benefits
  • Life insurance coverage, including accidental death benefits
  • Health insurance reimbursement program
  • Leadership and personal development opportunities
Incentives & Recognition
Qualify for leadership conventions, incentive trips, recognition events, and team-building experiences.
Your Role
Support & Educate Clients
Help families and individuals better understand available coverage and benefit options designed to protect their financial future.
Deliver Exceptional Customer Service
Provide professional, empathetic support while building strong, long-term client relationships.
Collaborate in a Remote Environment
Work closely with mentors and teammates to achieve individual and team growth goals.
Continue Growing Professionally
Participate in ongoing training and development while strengthening communication, leadership, and service skills.
Maintain a Positive, Goal-Oriented Mindset
Thrive in a fast-paced, performance-driven environment built on accountability, support, and growth.
What We're Looking For
Successful candidates typically demonstrate:
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Self-motivation and strong work ethic
  • Ability to work independently while collaborating remotely
  • Adaptability in a growth-focused environment
  • Commitment to professionalism and customer service excellence

No prior industry experience is required. Full training and mentorship are provided.
Why AO?
AO is built on mentorship, flexibility, growth, and purpose. We believe success comes from supporting people, recognizing performance, and creating opportunities for long-term advancement.
Here, your effort matters, your growth is encouraged, and your career potential is unlimited.
Interview Process
To prioritize convenience and accessibility, all interviews are conducted through Zoom video conferencing.
Ready to Build Your Future?
If you're ready for a career that offers flexibility, purpose, growth, and unlimited potential, we encourage you to apply today.
👉 Submit your resume and compensation expectations to take the first step toward building your future with AO.

Apply