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How much do customer service professional jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What Is a Customer Service Professional?

A customer service professional, also known as a customer service representative, is responsible for answering calls or emails, listening to customers, and addressing customer complaints and questions. Depending on which industry they work in, their duties may involve finding answers to billing or service questions, providing information on the items that customers are purchasing or returning, and documenting complaints. In the customer service industry, excellent communication skills are essential to work with frustrated or upset customers dealing with problems buying items or incorrect billing statements. Customer service professionals may also help sell products that may be useful to the customer based on their conversation.

What are Customer Service Professionals?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

How does a Customer Service Professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What are the key skills and qualifications needed to thrive as a Customer Service Professional, and why are they important?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.
More about Customer Service Professional jobs
What cities are hiring for Customer Service Professional jobs? Cities with the most Customer Service Professional job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
Who are the top companies hiring for Customer Service Professional jobs? The top employers for Customer Service Professional jobs are:
What states have the most Customer Service Professional jobs? States with the most job openings for Customer Service Professional jobs include:
Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.
Customer Service Professional

Customer Service Professional

Keter Environmental Services

Stamford, CT

$16 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Customer Service Professional

Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.

Job Purpose

As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.

Duties and Responsibilities

People

  • Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
  • Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.

Operations

  • Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
  • Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
  • Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.

Stakeholder Management

  • Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
  • Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.

Strategy

  • Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
  • Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
  • Performs other duties as assigned.
Qualifications

Education & Experience:

  • High school diploma or GED required
  • Associate's or Bachelor's degree in Business, Communications, or a related field preferred
  • Familiarity with customer service principles, including active listening and empathy.
  • Experience using phones, email or live chat to communicate with customers.
  • Understanding of the company's products, services, and policies to provide accurate information.
  • Ability to handle customer inquiries, complaints and services.
  • Basic troubleshooting and problem-solving techniques.
  • Strong written and verbal communication skills.

Knowledge & Skills:

  • Previous experience in customer-facing roles such as retail, hospitality, or call centers.
  • Ability to handle customer inquiries professionally and resolve issues effectively.
  • Ability to meet or exceed performance goals in a customer service setting.
  • Strong communication skills with a focus on clarity and professionalism.
  • Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
  • Office environment. Noise level is moderate.
  • Work is primarily performed at a desk using a computer and other standard office equipment
  • Occasional walking to meetings or shared office equipment may be required.
  • Ability to work after normal business hours as needed.

Waste Harmonics Keter Comprehensive Benefits Package

  • Competitive Compensation
  • Annual Bonus Plan at Every Level
  • Continuous Learning and Development Opportunities
  • 401(k) Retirement Savings with Company Match; Immediate Vesting
  • Medical & Dental Insurance
  • Vision Insurance (Company Paid)
  • Life Insurance (Company Paid)
  • Short-term & Long-term Disability (Company paid)
  • Employee Assistance Program
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
  • 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

Apply