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3Rd Shift Customer Service Jobs (NOW HIRING)

Planet Fitness

Third Shift Customer Service

Columbus, OH · On-site

$13.50/hr

Customer Service background preferred * A passion for fitness and health * Upbeat and positive ... Continual standing and walking during shift * Acknowledgement of members when maintaining the ...

Planet Fitness

Third Shift Customer Service

Hilliard, OH

$15.25 - $20.50/hr

Overnight Customer Service Representative The Overnight Customer Service Representative will be ... Continual standing and walking during shift * Continual talking in person with members and ...

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How much do 3rd shift customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for 3rd shift customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3rd Shift Customer Service job?

A 3rd Shift Customer Service job involves assisting customers during overnight hours, typically between late evening and early morning. Responsibilities include answering inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. This role is common in industries that operate 24/7, such as healthcare, IT support, and retail. It requires strong communication skills, problem-solving abilities, and the ability to work independently during less supervised hours.

What are the unique challenges of working a 3rd shift customer service role, and how can I succeed in this environment?

Working a 3rd shift customer service position typically involves supporting customers during late-night or early-morning hours, which can require adjusting to a nontraditional sleep schedule. You may encounter fewer supervisors on-site, so autonomy, responsibility, and strong decision-making skills are especially important. Success in this role often means being able to work independently, maintain high energy levels during quieter periods, and handle customer issues promptly despite limited immediate support. Employers also appreciate those who can communicate effectively with daytime teams to ensure smooth service continuity. If you are adaptable and can establish a consistent routine, you are likely to find the 3rd shift both rewarding and impactful.

What are the key skills and qualifications needed to thrive in the 3Rd Shift Customer Service position, and why are they important?

To thrive as a 3rd Shift Customer Service representative, you need strong communication skills, problem-solving abilities, reliability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is often necessary. Patience, resilience, and the ability to remain calm and professional under pressure are highly valued soft skills. These qualifications are important to provide consistent, effective support to customers during off-hours, ensuring customer satisfaction and smooth business operations.

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3Rd Shift Customer Service jobs near you
Infographic showing various 3Rd Shift Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Third Shift Customer Service

Third Shift Customer Service

Planet Fitness - Duo Fit, LLC

Columbus, OH

$14/hr

Full-time

Medical, Dental

Posted 2 hours ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 588 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Benefits:
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance

Job Summary
The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Thursday.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests by providing exceptional customer service
  • Handle all front desk related activities not limited to:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check ID and Member barcodes into the system
    • New member sign-up
    • Take prospective members on a tour of the club
  • Facilitate needed updates to members accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Assist in monitoring for safety of persons and cleanliness in the club
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
  • Follow Lost and Found Policy and turn in lost member property to the Club Manager immediately.
Qualifications/Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent preferred
  • Must be 18 years of age or older
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls
  • Must be able to occasionally lift up to 50 lbs
  • Will dilute and clean with chemicals during shift
  • Clean and sanitize equipment and often used surfaces in the club
  • Monitor club and assist members throughout entirety of shift

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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