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Virtual Customer Service Jobs (NOW HIRING)

AO Globe Life

Virtual Customer Service

Jacksonville, FL · On-site +1

$14.75 - $20.25/hr

... ahead with virtual workshops, leadership conventions, and advanced technology. Incentive Trips & Team Bonding - Celebrate success with unforgettable experiences and lifelong connections.

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Virtual Customer Service information

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How much do virtual customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for virtual customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

More about Virtual Customer Service jobs
What cities are hiring for Virtual Customer Service jobs? Cities with the most Virtual Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Virtual Customer Service jobs? States with the most job openings for Virtual Customer Service jobs include:
What job categories do people searching Virtual Customer Service jobs look for? The top searched job categories for Virtual Customer Service jobs are:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,332 per year, or $17 per hour.

Virtual Customer Service

AO Globe Life

Jacksonville, FL • On-site, Remote

$14.75 - $20.25/hr

Full-time

Medical, Life

Re-posted 16 days ago

Job description

Ignite Your Career with a Booming Insurance Company!
Fuel your passion for success and join a team that's blazing a trail of consistent growth year after year. We're looking for exceptional individuals to ride the wave of our rapid expansion and become part of a dynamic, goal-oriented culture. Imagine a career where you control your income, grow at your own pace, and are challenged to surpass your personal best every day.
Why Choose Us?
📍 Work-From-Home Flexibility - Achieve your goals from the comfort of your home, on your terms.
💼 Cutting-Edge Training & Mentorship - Unlock your potential with unparalleled support and guidance.
💸 Weekly Pay + Performance Bonuses - Be rewarded for your hard work with competitive pay and exciting incentives.
🛡 Comprehensive Life Insurance - Enjoy robust coverage, including accidental death benefits.
🩺 Medical Insurance Reimbursement - Prioritize your health with financial support for medical needs.
🌟 Union Representation - Have your voice heard with strong support from our union.
📚 Professional Development - Stay ahead with virtual workshops, leadership conventions, and advanced technology.
Incentive Trips & Team Bonding - Celebrate success with unforgettable experiences and lifelong connections.
Responsibilities
🚀 Be Coachable: Learn and apply skills from your mentor to accelerate your success.
🌟 Positive Attitude: Approach challenges with energy and enthusiasm.
💪 Work Ethic: Show up every day ready to give your best effort-it's the key to seeing results.What We're Looking For
  • Driven Individuals with a hunger for success.
  • Strong Communicators who can connect with clients and colleagues alike.
  • Adaptable Team Players who thrive in fast-paced environments.
  • Independent Self-Starters motivated to achieve personal and professional goals.
How to Apply
Are you ready to ignite your career and make insurance exciting? Submit your compensation requirements and an updated resume for consideration.
Note: For community wellness, all interviews will be conducted via Zoom video conferencing.
Take the leap and join a career that fuels your fire. Together, let's turn your passion into purpose!

Apply