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Virtual Customer Service Agent Jobs (NOW HIRING)

AO Globe Life

VIRTUAL Customer Service

$15.25 - $19.50/hr

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

AO Globe Life

VIRTUAL Customer Service

Atlanta, GA · On-site +1

$14.50 - $18.25/hr

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

Ail

VIRTUAL Customer Service

Atlanta, GA · On-site

$14.50 - $18.25/hr

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Portland, ME · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Coral Springs, FL · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Saint Louis, MO · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Albany, GA · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Kingwood, TX · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Norfolk, VA · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Savannah, GA · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Miami Beach, FL · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Eden Prairie, MN · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Shawnee, KS · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Gilbert, AZ · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Pensacola, FL · Remote

$14.75 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Warren, OH · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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Virtual Customer Service Agent information

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How much do virtual customer service agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What cities are hiring for Virtual Customer Service Agent jobs?

Cities with the most Virtual Customer Service Agent job openings:

What are the most commonly searched types of Customer Service Agent jobs?

The most popular types of Customer Service Agent jobs are:

What states have the most Virtual Customer Service Agent jobs?

States with the most job openings for Virtual Customer Service Agent jobs include:

What job categories do people searching Virtual Customer Service Agent jobs look for?

The top searched job categories for Virtual Customer Service Agent jobs are:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

VIRTUAL Customer Service

AO Globe Life

Remote

$15.25 - $19.50/hr

Other

Medical, Life

Posted 11 days ago

Job description

Ignite Your Career with AO Globe Life
100% Remote | Flexible Schedule | Performance-Based Growth
Build a Career Where Your Potential Has No Limits
Are you ready to take control of your future with a career that rewards ambition, supports professional growth, and offers the flexibility to work from anywhere?
AO Globe Life is expanding, and we're looking for motivated, goal-oriented individuals who are eager to build a rewarding long-term career while helping protect working families across North America.
Whether you're starting fresh or looking for a new opportunity, we provide the training, mentorship, and support to help you succeed in a fully remote environment.
Why Join AO Globe Life?
🌎 Work From Home Flexibility
Enjoy the freedom of working remotely while creating a schedule that supports your lifestyle and personal goals.
📚 Industry-Leading Training & Mentorship
No prior insurance experience? No problem. Receive comprehensive onboarding, one-on-one coaching, and ongoing mentorship from experienced leaders committed to your success.
💰 Weekly Pay + Performance Bonuses
Earn weekly compensation with opportunities for bonuses, incentives, residual income, and career advancement based on your performance.
♥ Comprehensive Benefits
Eligible representatives may receive:
  • Company-supported life insurance
  • Accidental death coverage
  • Health insurance reimbursement
  • Leadership development opportunities
🤝 Union-Supported Environment
Work within a supportive, union-backed structure focused on professionalism, collaboration, and long-term success.
📈 Professional Development
Continue growing through:
  • Weekly virtual workshops
  • Leadership conventions
  • Ongoing coaching
  • Advanced technology and digital tools
  • Career advancement opportunities
Incentive Trips & Recognition
Top performers may qualify for:
  • Leadership retreats
  • Incentive travel
  • Recognition programs
  • Team-building events
  • Performance awards
What You'll Do
As a Remote Benefits Representative, you'll:
  • Meet with clients through scheduled Zoom and phone consultations
  • Educate families on supplemental benefit programs
  • Help clients choose solutions that fit their needs
  • Build lasting client relationships through exceptional service
  • Participate in ongoing training and professional development
  • Work independently while collaborating with a supportive remote team
What We're Looking For
Successful candidates typically demonstrate:
🚀 Coachability
A willingness to learn, grow, and apply new skills through mentorship and training.
🌟 Positive Attitude
A professional, energetic mindset with a genuine desire to help others.
💪 Strong Work Ethic
Self-motivated individuals who take ownership of their goals and consistently strive for excellence.
🤝 Excellent Communication Skills
Ability to build trust, explain information clearly, and develop strong client relationships.
📈 Growth Mindset
Adaptable professionals who embrace feedback, continuous learning, and personal development.
No previous insurance experience is required. We value integrity, coachability, professionalism, and a commitment to helping others succeed.
Minimum Requirements
  • Must be legally authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based computer with webcam
  • Professional workspace suitable for virtual meetings
  • Ability to obtain any required state insurance licensing (licensing guidance provided)
About AO Globe Life
For more than 70 years, AO Globe Life has proudly served working families by partnering with labor unions, credit unions, veteran organizations, and associations across North America.
Our remote-first culture is built on mentorship, opportunity, integrity, and performance-providing individuals with the tools and support needed to build meaningful, long-term careers.
Ready to Ignite Your Career?
If you're looking for a career where your effort is recognized, your growth is supported, and your success is truly in your hands, we'd love to hear from you.
Submit your resume and compensation expectations to be considered.
All interviews are conducted virtually via Zoom for your convenience and accessibility.
Work remotely. Grow confidently. Build a future without limits.

Apply