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Virtual Customer Service Agent Jobs in Hawaii (NOW HIRING)

Jaco Rehab

Virtual Customer Service Agent

Waipahu, HI · On-site

$20 - $23/hr

We are seeking a friendly, organized, and detail-oriented Virtual Customer Service Assistant to support our physical therapy clinic remotely. This role is the first point of contact for patients and ...

Jaco Rehab

Customer Service Agent

Mililani, HI · On-site

$20 - $23/hr

We are seeking a friendly, organized, and detail-oriented Customer Service Agent to support our ... Previous experience in customer service, medical front office, administrative support, or virtual ...

Jaco Rehab

Customer Service Agent

Mililani, HI · On-site

$20 - $23/hr

We are seeking a friendly, organized, and detail-oriented Customer Service Agent to support our ... Previous experience in customer service, medical front office, administrative support, or virtual ...

Jaco Rehab

Customer Service Agent

Mililani, HI · On-site

We are seeking a friendly, organized, and detail-oriented Customer Service Agent to support our ... Previous experience in customer service, medical front office, administrative support, or virtual ...

Surf Air Mobility

Customer Service Agent

Hoolehua, HI · On-site

$16.75 - $22.50/hr

Airport Customer Service Agent - Customer Service & Ramp The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all ...

Surf Air Mobility

Customer Service Agent

Kailua Kona, HI · On-site

$15.75 - $21/hr

Airport Customer Service Agent - Customer Service & Ramp The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all ...

Surf Air Mobility

Customer Service Agent

Lanai City, HI · On-site

$16 - $21.25/hr

Airport Customer Service Agent The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities ...

Jaco Rehab

Customer Service Agent

Waipahu, HI · On-site

$20 - $23/hr

Previous experience in customer service, medical front office, administrative support, or virtual assistance * Excellent telephone skills * Proficient in Word and Excel * Previous experience with ...

Unifi

Customer Service Agent/WS-OGG

Kahului, HI · On-site

$15.50 - $20.75/hr

General information Job Title Customer Service Agent/WS-OGG Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Base Pay Rate: $ 18.00 Full/Part Time Part Time Exempt or ...

Unifi

Customer Service Agent/WS-KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Customer Service Agent/WS-KOA Date Friday, August 28, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time Part Time ...

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Virtual Customer Service Agent information

See Hawaii salary details

$10

$18

$28

How much do virtual customer service agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual customer service agent in Hawaii is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Hawaii?

The most popular types of Customer Service Agent jobs in Hawaii are:

What are popular job titles related to Virtual Customer Service Agent jobs in Hawaii?

For Virtual Customer Service Agent jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Hawaii look for?

The top searched job categories for Virtual Customer Service Agent jobs in Hawaii are:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,265 per year, or $18.9 per hour.

Virtual Customer Service Agent

Jaco Rehab

Waipahu, HI • On-site

$20 - $23/hr

Full-time

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description

At JACO Rehab, our mission is to empower our patients by providing individualized, innovative, and intelligent care! We pride ourselves on providing one-on-one care to our patients, which focuses on manual therapy and exercise. We first opened our doors in 1998, and have since grown to four locations: Honolulu, Waikele, Mililani, and Kapolei. Over the years, we have helped thousands of people in Hawaii get back to doing the things they love most because we offer one-on-one physical therapy, injury prevention programs, and performance services for runners, paddlers, and other athletes. 

We are seeking a friendly, organized, and detail-oriented Virtual Customer Service Assistant to support our physical therapy clinic remotely. This role is the first point of contact for patients and plays a critical role in delivering an excellent patient experience. The ideal candidate is comfortable being on screen communicating with patients and managing administrative tasks with accuracy and empathy.  

Job Description

Job Duties:

  • Greet patients virtually while providing outstanding customer service
  • Answer phones
  • Electronic Scheduling
  • Data Entry
  • Verify current personal and financial information
  • Maintain patient charts and electronic medical records
  • Verify insurance benefits
  • Charge tickets
  • Collecting, posting, and depositing patient payments
  • Faxing, filing, and performing any other duties as assigned
Qualifications
  • High school graduate or equivalent
  • Previous experience in customer service, medical front office, administrative support, or virtual assistance
  • Excellent telephone skills
  • Proficient in Word and Excel
  • Previous experience with medical software preferred
  • Available and flexible with your hours
  • Close attention to detail
  • Time Management and Organizational skills
  • Team player attitude and energetic with a focus on excellent customer service
  • Reliable internet connection and a quiet, professional home workspace
Additional Information

Compensation: $20 -23 hourly, depending on experience level

  • 401k
  • Multiple opportunities for professional development, specialization, and leadership
  • Corporate discount plans
  • Employee Assistance Program (EAP)
  • Family-friendly work environment
  • Investment from a company that wants you to succeed and thrive

Apply