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Virtual Customer Service Agent Jobs in Hawaii (NOW HIRING)

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$15.25 - $20.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$15.25 - $20.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$15.25 - $20.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Unifi

Customer Service Agent/WS-KOA

Kailua Kona, HI · On-site

$15.75 - $21/hr

Customer Service Agent Unifi Aviation, LLC is seeking a Customer Service Agent for a part-time, non-exempt position in Kailua-Kona, Hawaii. The P.M. shift is available Monday through Sunday. Unifi ...

Unifi

Customer Service Agent/WS-OGG

Kahului, HI · On-site

$16 - $21.25/hr

Customer Service Agent Unifi Aviation, LLC is looking for a Customer Service Agent in Kahului, Hawaii. The position is part-time, non-exempt, and involves a P.M. shift. The job is available Monday ...

Unifi

Airport Customer Service Agent (Delta) - KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Airport Customer Service Agent (Delta) - KOA Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time ...

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Virtual Customer Service Agent information

See Hawaii salary details

$10

$18

$28

How much do virtual customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual customer service agent in Hawaii is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Hawaii?

The most popular types of Customer Service Agent jobs in Hawaii are:

What are popular job titles related to Virtual Customer Service Agent jobs in Hawaii?

For Virtual Customer Service Agent jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Hawaii look for?

The top searched job categories for Virtual Customer Service Agent jobs in Hawaii are:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,265 per year, or $18.9 per hour.

HNL Airport- PT Customer Service Agent

Southern Airways Corporation

Kahului, HI • On-site

$18/hr

Part-time

Posted 28 days ago

Job description

SURF AIR MOBILITY

Airport Customer Service Agent 

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.

Job Title

Airport Customer Service Agent — Customer Service & Ramp

Location

HNL Airport

Employment Type

Part-Time

Department

Customer Service

Reports To

Station Manager

FLSA Status

Non-Exempt

The Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.

Key Responsibilities

  • Ensure FAA, airline, and airport regulations are followed

  • Enforce safety and security measures and protect sensitive zones

  • Create and modify reservations

  • Check in guests; safely load and unload guests

  • Handle luggage up to 70 lbs and monitor luggage for size, quantity, and weight

  • Review baggage tags for accuracy

  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

  • Make announcements over a public address system

  • Process credit card payments

  • Direct aircraft parking and dispatch on the ramp

  • After training, tow aircraft to proper parking positions on the ramp

  • Maintain work area and mechanical equipment in proper order

This position does not directly supervise others.

Requirements

Knowledge, Skills & Abilities

  • Excellent written and verbal communication skills

  • Able to read, write, and speak English effectively

  • Able to maintain eye contact when speaking with customers

  • Professional in appearance and manner

  • Ability to learn, understand, and communicate the terms of the company's Contract of Carriage

  • Courteous in all interactions

  • Able to interact effectively with passengers, co-workers, and management

  • Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

  • Ability to diffuse stressful situations

  • Detail-oriented and self-motivated

Qualifications

Education

  • High school diploma or equivalent

Miscellaneous Requirements

  • Valid driver's license and reliable transportation

  • Computer skills, able to learn reservation and phone systems, proficient with a PC

  • Basic math abilities