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Virtual Customer Service Agent Jobs in Hawaii (NOW HIRING)

Unifi

Customer Service Agent/WS-KOA

Kailua Kona, HI · On-site

$15.75 - $21/hr

Customer Service Agent Unifi Aviation, LLC is seeking a Customer Service Agent for a part-time, non-exempt position in Kailua-Kona, Hawaii. The P.M. shift is available Monday through Sunday. Unifi ...

Unifi

Customer Service Agent/WS-OGG

Kahului, HI · On-site

$16 - $21.25/hr

Customer Service Agent Unifi Aviation, LLC is looking for a Customer Service Agent in Kahului, Hawaii. The position is part-time, non-exempt, and involves a P.M. shift. The job is available Monday ...

Unifi

Airport Customer Service Agent (Delta) - KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Airport Customer Service Agent (Delta) - KOA Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time ...

Unifi

Airport Customer Service Agent (ALASKA) LIH-FT

Lihue, HI · On-site

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent (ALASKA) LIH-FT Date Wednesday, August 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Lihue Base Pay Rate: $ 18.00 Full/Part Time ...

Unifi

1051 OGG ALASKA CUSTOMER SERVICE AGENT RR/PM

Kahului, HI · On-site

$15.50 - $20.75/hr

General information Job Title 1051 OGG ALASKA CUSTOMER SERVICE AGENT RR/PM Date Wednesday, August 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Base Pay Rate: $ 18.00 Full/Part Time ...

Unifi

Customer Service Agent/WS-OGG

Kahului, HI · On-site

$15.50 - $20.75/hr

General information Job Title Customer Service Agent/WS-OGG Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Base Pay Rate: $ 18.00 Full/Part Time Part Time Exempt or ...

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Virtual Customer Service Agent information

See Hawaii salary details

$10

$18

$28

How much do virtual customer service agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service agent in Hawaii is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Hawaii?

The most popular types of Customer Service Agent jobs in Hawaii are:

What are popular job titles related to Virtual Customer Service Agent jobs in Hawaii?

For Virtual Customer Service Agent jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Hawaii look for?

The top searched job categories for Virtual Customer Service Agent jobs in Hawaii are:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,265 per year, or $18.9 per hour.

Rental Car Customer Service Agent

Managed Labor Solutions

Lihue, HI • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental

Re-posted 28 days ago

Job description

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

What you'll do:

  • Greet customers upon arrival
  • Expedite the car rental process so customers can get to their destination quickly and easily
  • Verify driver's license and reservations
  • Assign keys and rental agreements and be able to explain charges on the invoice
  • Process car exchanges in the Rental Car computer system
  • Resolve customer issues and concerns professionally

Benefits:

  • Health insurance
  • Dental insurance
  • Flexible schedule

What we require:

  • Valid driver's license
  • 18 years of age or older
  • Must be flexible with schedule to work night, weekends and holidays as needed
  • Previous customer service experience and sales skills
  • Ability to work in a fast paced environment with a variety of tasks
  • Willingness to work outdoor in weather conditions with moderate noise level
  • Detail oriented
  • Computer literate
  • Proficiency in English

Extra points for this

  • 6 months of customer service experience
  • Previous experience in baggage handling or customer-facing role

Apply