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Customer Service Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

Alphabe Insight

Customer Service Agent

Oklahoma City, OK

$14.50 - $19.25/hr

Customer Service Agent We are seeking a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who ...

BNL School Pictures

Customer Service Agent

Marlboro, NJ · On-site

$15 - $20/hr

Customer Service Agent ID: 1064 Location: Marlboro, NJ Company Name: BNL School Pictures More about this job > Description BNL School Pictures is a family owned photography business that offers high ...

Alphabe Insight

Customer Service Agent

Houston, TX · On-site

$14.75 - $19.75/hr

Customer Service Agent We are looking for a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals ...

Alphabe Insight

Customer Service Agent

Fayetteville, NC · On-site

$14.25 - $19/hr

Customer Service Agent Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

Alphabe Insight

Customer Service Agent

Fayetteville, NC

$14.25 - $19/hr

Customer Service Agent Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as ...

Alphabe Insight

Customer Service Agent

Los Angeles, CA · On-site

$16.75 - $22.25/hr

Customer Service Agent At Skillbridge Academy, we are dedicated to empowering individuals and organizations through innovative learning solutions and professional development programs. Our mission is ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality ...

Alphabe Insight

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Customer Service Agent At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client ...

Alphabe Insight

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Customer Service Agent At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client ...

Alphabe Insight

Customer Service Agent

Milwaukee, WI

$15.25 - $20.50/hr

Customer Service Agent Swift 7 Consultants is a fast-growing consulting and customer solutions company dedicated to delivering exceptional client support and professional business services across ...

Alphabe Insight

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent At Beloform Craft, we believe that strong brands are built through meaningful connections and memorable experiences. We specialize in crafting distinctive brand identities and ...

Alphabe Insight

Customer Service Agent

Holland, OH · On-site

$13.50 - $18/hr

Customer Service Agent Full-time Compensation: USD 3,700 - USD 4,300 - monthly Company Description Entertainment Travel Associates is a dynamic and fast-growing company specializing in delivering ...

Alphabe Insight

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent At Beloform Craft, we believe that strong brands are built through meaningful connections and memorable experiences. We specialize in crafting distinctive brand identities and ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality ...

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How much do customer service agent jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What Does a Customer Service Agent Do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.

What are the most common challenges Customer Service Agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

What are customer service agents?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.
More about Customer Service Agent jobs
What cities are hiring for Customer Service Agent jobs? Cities with the most Customer Service Agent job openings:
What are the most commonly searched types of Customer Service Agent jobs? The most popular types of Customer Service Agent jobs are:
Who are the top companies hiring for Customer Service Agent jobs? The top employers for Customer Service Agent jobs are:
What states have the most Customer Service Agent jobs? States with the most job openings for Customer Service Agent jobs include:
What are popular job titles related to Customer Service Agent jobs? For Customer Service Agent jobs, the most frequently searched job titles are:
Customer Service Agent jobs near you
Infographic showing various Customer Service Agent job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Agent

Customer Service Agent

Magline, INC

Standish, MI • On-site

$12.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Position Role amp; Overview:

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email. The candidate must be able to communicate effectively and provide a timely world-class customer experience.
Responsibilities:
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include:
  • Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
  • Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
  • Problem solving to offer solutions and ensure the customer’s needs are met
  • Providing exceptional service to both internal and external customers
  • Processing new accounts and maintaining existing account information through CRM and other data repositories
  • Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives
Requirements:
  • Bachelor’s degree preferred; or minimum 3 years of customer service experience
  • Experience in a manufacturing setting working with a team of peers
  • Fluent in Microsoft Office programs; experience with ERP platforms is preferred
  • Ability to utilize strategic selling and interpersonal skills when speaking or typing
  • Ability to multi-task in a fast-paced environment
  • Strong organizational skills, problem solving, and decision making
Fit with Magline Core Values and Vision:
Core Values:
  • Does the Right Thing – Protect Magline’s reputation as you would your own; Be vulnerable – you’re not perfect
  • Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
  • Pursues Excellence – Find excitement in your position; Stay centered and keep your focus; Strive for your best
  • Others Before Self – Strive for the greater good; Provide value for others; Value individual differences
  • Have Grit – Passion and perseverance through challenges; Exceptional performance and success; Ongoing quest for improvement
Vision:
  • To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.
Benefits:
Magline offers a robust benefit package including:
  • Medical with HSA/FSA, dental, and vision insurance
  • Medical allowance
  • Profit sharing
  • Company paid life insurance, spousal and child coverage
  • Company paid short- and long-term disability coverage
  • 401(k) with company match
  • Paid time off
  • Paid Holidays
  • Employee referral Program
  • Tuition assistance
  • Employee Assistance Program

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