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Overnight Customer Service Agent Jobs (NOW HIRING)

MAP

Customer Service Agent

North Richland Hills, TX · On-site

$19/hr

Overnight Bilingual Customer Service Agent Location: North Richland Hills, Texas Are you a night owl ready to be a vital voice for businesses and healthcare providers? Map Communications is hiring ...

Unifi

$15.50 - $20.50/hr

General information Job Title Avelo Customer Service Agent - ALB Date Friday, May 15, 2026 Entity ... M. shift, Overnight shift, P.M. shift

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

Limitless East Marketing

Customer Service Agent

Miami, FL

$14.75 - $19.75/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ...

Nexxaworks

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ...

Alphabe Insight Inc

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ...

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Overnight Customer Service Agent information

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$9

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$27

How much do overnight customer service agent jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for overnight customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Agent, and why are they important?

To thrive as an Overnight Customer Service Agent, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Patience, resilience, and the ability to work independently during non-traditional hours are crucial soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and reliable service during overnight shifts when support is still essential.

What are Overnight Customer Service Agents?

Overnight Customer Service Agents are professionals who assist customers outside of regular business hours, typically during the late evening and overnight shifts. Their main responsibilities include responding to customer inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. These agents ensure that businesses maintain 24/7 customer support, improving customer satisfaction and addressing problems as they arise, no matter the time of day. The role often requires excellent communication skills, the ability to work independently, and adaptability to night shift hours.

What unique challenges might an Overnight Customer Service Agent face, and how can they be managed?

Overnight Customer Service Agents often work outside traditional business hours, which can present challenges such as maintaining alertness during late shifts and handling issues with limited in-person support. To manage these, agents typically rely on strong communication skills, effective time management, and self-motivation. Many companies provide online resources and remote team communication tools to ensure agents feel supported even when supervisors or colleagues may not be immediately available. Staying organized and practicing good sleep hygiene can also help agents adjust to non-traditional schedules.

What is the difference between Overnight Customer Service Agent vs Customer Support Representative?

AspectOvernight Customer Service AgentCustomer Support Representative
Work HoursPrimarily overnight shifts, often 10 PM to 6 AMTypically daytime or evening shifts, flexible depending on company
Work EnvironmentCall centers, remote or in-office settingsCall centers, remote, or in-office settings
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Industry UsageCustomer service, support, hospitality, retailCustomer service, support, retail, tech

While both roles involve assisting customers, Overnight Customer Service Agents work primarily during overnight hours, often handling high-volume calls in call centers or remotely. Customer Support Representatives typically work during regular hours and may handle a broader range of customer inquiries. The roles share similar credentials and environments but differ mainly in shift timing and scheduling.

What cities are hiring for Overnight Customer Service Agent jobs? Cities with the most Overnight Customer Service Agent job openings:
What are the most commonly searched types of Customer Service Agent jobs? The most popular types of Customer Service Agent jobs are:
What states have the most Overnight Customer Service Agent jobs? States with the most job openings for Overnight Customer Service Agent jobs include:
Overnight Customer Service Agent jobs near you
Infographic showing various Overnight Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Overnight Bilingual Customer Service Agent

Overnight Bilingual Customer Service Agent

MAP Communications

North Richland Hills, TX

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

MAP Communications rating

6.5

Company rating: 6.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Overnight Bilingual Customer Service Agent
Location: North Richland Hills, Texas

Are you a night owl ready to be a vital voice for businesses and healthcare providers? Map Communications is hiring Overnight Bilingual Customer Service Agents to join our supportive and compassionate team. We provide essential support to diverse clients, from medical offices to apartment complexes.

No experience? No problem! We offer comprehensive training in a positive, team-focused environment designed for your success.

What You'll Do:

  • Professionally handle incoming calls.
  • Greet callers with a polite, pleasant tone.
  • Accurately gather and relay required information.
  • Verify and enter details precisely into our system.

What We're Looking For:

  • A welcoming voice with an upbeat tone.
  • Strong English communication (spelling, grammar).
  • Computer skills in a Windows environment.
  • Reliable attendance.
  • Typing speed of 35+ WPM.
  • Availability to work one weekend day per week.
  • The ability to speak, read, and write in both English and Spanish

Compensation & Full-Time Benefits:

  • Compensation: $19/hr
  • Benefits include:
    • Employee Stock Ownership
    • Full Medical, Dental, Vision
    • Paid Vacation
    • 401K with Company Matching
    • Free Life Insurance Policy
    • Legal Assistance

Shifts Offered:

  • Full Time - 40 hours per week, 8-hour shifts
  • Overnight Hours
  • Must be available to work a weekend day (Sat or Sun each week)
  • Training will last approximately one week. On your second week, you will move to your new set schedule

Ready to start a rewarding career journey? Apply today!

Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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