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Overnight Customer Service Agent Jobs (NOW HIRING)

Aristocrat

Customer Service Agent- Overnight

Lansing, MI

$18 - $24.70/hr

Customer Service Agent Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a ...

Unifi

$15.50 - $20.50/hr

General information Job Title Avelo Customer Service Agent - ALB Date Friday, May 15, 2026 Entity ... M. shift, Overnight shift, P.M. shift

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Overnight Customer Service Agent information

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$27

How much do overnight customer service agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for overnight customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Agent, and why are they important?

To thrive as an Overnight Customer Service Agent, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Patience, resilience, and the ability to work independently during non-traditional hours are crucial soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and reliable service during overnight shifts when support is still essential.

What are Overnight Customer Service Agents?

Overnight Customer Service Agents are professionals who assist customers outside of regular business hours, typically during the late evening and overnight shifts. Their main responsibilities include responding to customer inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. These agents ensure that businesses maintain 24/7 customer support, improving customer satisfaction and addressing problems as they arise, no matter the time of day. The role often requires excellent communication skills, the ability to work independently, and adaptability to night shift hours.

What unique challenges might an Overnight Customer Service Agent face, and how can they be managed?

Overnight Customer Service Agents often work outside traditional business hours, which can present challenges such as maintaining alertness during late shifts and handling issues with limited in-person support. To manage these, agents typically rely on strong communication skills, effective time management, and self-motivation. Many companies provide online resources and remote team communication tools to ensure agents feel supported even when supervisors or colleagues may not be immediately available. Staying organized and practicing good sleep hygiene can also help agents adjust to non-traditional schedules.

What is the difference between Overnight Customer Service Agent vs Customer Support Representative?

AspectOvernight Customer Service AgentCustomer Support Representative
Work HoursPrimarily overnight shifts, often 10 PM to 6 AMTypically daytime or evening shifts, flexible depending on company
Work EnvironmentCall centers, remote or in-office settingsCall centers, remote, or in-office settings
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Industry UsageCustomer service, support, hospitality, retailCustomer service, support, retail, tech

While both roles involve assisting customers, Overnight Customer Service Agents work primarily during overnight hours, often handling high-volume calls in call centers or remotely. Customer Support Representatives typically work during regular hours and may handle a broader range of customer inquiries. The roles share similar credentials and environments but differ mainly in shift timing and scheduling.

What cities are hiring for Overnight Customer Service Agent jobs? Cities with the most Overnight Customer Service Agent job openings:
What are the most commonly searched types of Customer Service Agent jobs? The most popular types of Customer Service Agent jobs are:
What states have the most Overnight Customer Service Agent jobs? States with the most job openings for Overnight Customer Service Agent jobs include:
Overnight Customer Service Agent jobs near you
Infographic showing various Overnight Customer Service Agent job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, and 84% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent- Overnight

Aristocrat

Lansing, MI

$18 - $24.70/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Customer Service Agent

Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!

What You'll Do

  • Provide information and process inquiries about accounts, products, and services.
  • Troubleshoot technical issues related to computer, tablet, and cell phone applications.
  • Handle inbound calls, real-time chat, emails, and make outgoing calls.
  • Communicate special marketing offers to VIP customers.
  • Offer feedback on service failures or customer feedback.
  • Uphold customer confidentiality and promote what we value.
  • Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
  • Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

  • 0-2 years of inbound/support call center experience preferred.
  • At least 21 years old with a High School diploma or equivalent experience; some college preferred.
  • Excellent written and verbal communication skills.
  • Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
  • Able to travel to the office for at least 50% of scheduled shifts.
  • Must be camera-ready while working.
  • Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
  • Experienced with troubleshooting computers, smartphones, and tablets.
  • Strong verbal, interpersonal, and written communication skills.
  • Diligent with strong grammatical and typing/data entry skills.
  • Able to work independently with initiative and discretion.
  • Thrive in a fast-paced, dynamic environment while maintaining high customer service.
  • Organized with excellent time-management skills.
  • Previous technical support experience is an asset.

Company Summary

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

Travel Expectations

None

Pay Range

$18.00 - $24.70 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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