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Overnight Customer Service Agent Jobs (NOW HIRING)

PLS

Overnight Customer Service Representative

Cypress, TX · On-site

$13.75 - $18.75/hr

Overnight Customer Service Representative This job is located at 20503 FM 529 RD, Cypress, TX 77433 PLS Overview: Why PLS? Because You Deserve Better! ® PLS--which stands for People - Location ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1007 N Miami Blvd, Durham, NC 27704 Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location - Service -- is ...

PLS

Overnight Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Overnight Customer Service Representative This job is located at 1800 South Tryon Street, Charlotte, NC 28203 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

Pls

Overnight Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Overnight Customer Service Representative This job is located at 5045 W. Indian School Rd, Phoenix, AZ 85031 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Boston, MA · On-site

$15 - $17/hr

Overnight Customer Service Representative This job is located at 508 Geneva Avenue, Dorchester, MA 02122 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Mesquite, TX · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at: 2149 N. Town East Blvd., Mesquite, TX 75150 Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location ...

LPT Retail Management Services

1314 OVERNIGHT (CSR)

Tucson, AZ · On-site

$15.50 - $21/hr

1314 Overnight (CSR) LPT 1314 Alvernon - Tucson, AZ 85706 Overview Level entry education level none category retail Description We are looking for smiling faces to add to our team for the 3rd shift ...

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

PLS

Overnight Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Overnight Customer Service Representative This job is located at 7550 McCart Ave., Fort Worth, TX 76133 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1921 Montana Ave., El Paso, TX 79903 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Chelsea, MA · On-site

$15 - $17/hr

Overnight Customer Service Representative This job is located at 1 Park Street, Chelsea, MA 02150 Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location - Service -- is a ...

PLS

Overnight Customer Service Representative

Glendale, AZ · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 6630 W. Camelback Rd, Glendale, AZ 85301 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Overnight Customer Service Representative This job is located at 444 E. Summer Ave., Suite F, Indianapolis, IN 46227 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Overnight Customer Service Representative This job is located at 4240 Hwy 6 North, Suite A, Houston, TX 77084 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People ...

LPT Retail Management Services

1316 OVERNIGHT (CSR)

Vail, AZ · On-site

$16.75 - $23/hr

1316 Overnight (CSR) LPT 1316 CAVE RD - VAIL, AZ 85641 Overview Level Entry Education Level None Category Retail Description We are looking for smiling faces! Our team expectations are: * Provide ...

PLS

Overnight Customer Service Representative

Bronx, NY · On-site

$17 - $18.50/hr

Overnight Customer Service Representative This job is located at 738 A East 233rd St., Bronx, NY 10466 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location ...

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Overnight Customer Service Agent information

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How much do overnight customer service agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an overnight customer service agent?

Overnight Customer Service Agents are professionals who assist customers outside of regular business hours, typically during the late evening and overnight shifts. Their main responsibilities include responding to customer inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. These agents ensure that businesses maintain 24/7 customer support, improving customer satisfaction and addressing problems as they arise, no matter the time of day. The role often requires excellent communication skills, the ability to work independently, and adaptability to night shift hours.

What are the key skills and qualifications needed to thrive as an overnight customer service agent?

To thrive as an Overnight Customer Service Agent, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Patience, resilience, and the ability to work independently during non-traditional hours are crucial soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and reliable service during overnight shifts when support is still essential.

What unique challenges might an overnight customer service agent face, and how can they be managed?

Overnight Customer Service Agents often work outside traditional business hours, which can present challenges such as maintaining alertness during late shifts and handling issues with limited in-person support. To manage these, agents typically rely on strong communication skills, effective time management, and self-motivation. Many companies provide online resources and remote team communication tools to ensure agents feel supported even when supervisors or colleagues may not be immediately available. Staying organized and practicing good sleep hygiene can also help agents adjust to non-traditional schedules.

What is the difference between Overnight Customer Service Agent vs Customer Support Representative?

AspectOvernight Customer Service AgentCustomer Support Representative
Work HoursPrimarily overnight shifts, often 10 PM to 6 AMTypically daytime or evening shifts, flexible depending on company
Work EnvironmentCall centers, remote or in-office settingsCall centers, remote, or in-office settings
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Industry UsageCustomer service, support, hospitality, retailCustomer service, support, retail, tech

While both roles involve assisting customers, Overnight Customer Service Agents work primarily during overnight hours, often handling high-volume calls in call centers or remotely. Customer Support Representatives typically work during regular hours and may handle a broader range of customer inquiries. The roles share similar credentials and environments but differ mainly in shift timing and scheduling.

What cities are hiring for Overnight Customer Service Agent jobs?

Cities with the most Overnight Customer Service Agent job openings:

What are the most commonly searched types of Customer Service Agent jobs?

The most popular types of Customer Service Agent jobs are:

What states have the most Overnight Customer Service Agent jobs?

States with the most job openings for Overnight Customer Service Agent jobs include:

Overnight Customer Service Agent jobs near you
Infographic showing various Overnight Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Overnight Customer Service Representative

PLS

Cypress, TX • On-site

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Overnight Customer Service Representative

This job is located at 20503 FM 529 RD, Cypress, TX 77433

PLS Overview: Why PLS? Because You Deserve Better!® PLS—which stands for People – Location – Service—is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities
  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Performing other duties as instructed by management
Job Requirements
  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to offer products and services to customers based on their needs
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus
Physical Requirements
  • Must be able to stand for extended periods
  • Ability to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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