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Overnight Chat Agent Jobs (NOW HIRING)

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

Overnight 8pm - 6am Benefits: This position is eligible for medical, dental, vision, and 401(k) ... This role supports customers by phone, email, and chat, providing shipment updates, scheduling ...

tastytrade

Concierge Agent, 24/7 Coverage

Chicago, IL · On-site

$65K/yr

Concierge Agent 24/7 Coverage Location: Chicago, IL - Initially on-site; hybrid/remote based on ... Serve as primary contact via phone, chat, and email during weekend/overnight hours * Assist with ...

tastylive

Concierge Agent, 24/7 Coverage

Chicago, IL · On-site

$65K/yr

Concierge Agent 24/7 Coverage Location: Chicago, IL - Initially on-site; hybrid/remote based on ... Serve as primary contact via phone, chat, and email during weekend/overnight hours * Assist with ...

tastylive

Concierge Agent, 24/7 Coverage

Chicago, IL · Hybrid

$65K/yr

Concierge Agent 24/7 Coverage Location: Chicago, IL - Initially on-site; hybrid/remote based on ... Serve as primary contact via phone, chat, and email during weekend/overnight hours * Assist with ...

tastytrade

Concierge Agent, 24/7 Coverage

Chicago, IL · Hybrid

$65K/yr

Concierge Agent 24/7 Coverage Location: Chicago, IL - Initially on-site; hybrid/remote based on ... Serve as primary contact via phone, chat, and email during weekend/overnight hours * Assist with ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ... Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for ...

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Overnight Chat Agent information

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How much do overnight chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for overnight chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an overnight chat agent?

Overnight Chat Agents are customer service professionals who work during late-night or early-morning hours to assist customers via online chat platforms. Their responsibilities typically include answering questions, resolving issues, and providing information about products or services outside of regular business hours. This role is crucial for businesses that operate in multiple time zones or offer 24/7 customer support. Overnight Chat Agents must have strong written communication skills, be able to multitask, and remain attentive during overnight shifts. They help ensure continuous support and customer satisfaction regardless of the time of day.

What are the key skills and qualifications needed to thrive as an overnight chat agent?

To thrive as an Overnight Chat Agent, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and CRM systems is typically required. Strong problem-solving abilities, patience, and the ability to remain calm under pressure are valuable soft skills. These skills ensure timely, accurate, and empathetic support to customers during off-hours, maintaining service quality and customer satisfaction.

What are some unique challenges faced by overnight chat agents, and how can they be managed effectively?

Overnight Chat Agents often encounter challenges such as working non-traditional hours, managing lower in-person supervision, and handling urgent customer issues with limited immediate support. To succeed, agents should develop strong time-management skills, utilize detailed internal resources, and maintain clear communication with daytime teams through comprehensive shift handovers. Building a routine that supports alertness and self-care during overnight hours is also essential for sustained performance and well-being.

What is the difference between Overnight Chat Agent vs Customer Support Representative?

AspectOvernight Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online chat platformsOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentNight shift roles, online chat jobsCustomer service jobs, support roles

Overnight Chat Agents primarily handle customer inquiries via online chat during night hours, focusing on digital communication. Customer Support Representatives may work during day shifts, using phone, email, or chat to assist customers. While both roles require strong communication skills and customer service experience, Overnight Chat Agents are specialized for night shifts and online platforms, whereas Customer Support Reps often work in broader support environments.

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Overnight Chat Agent jobs near you
Infographic showing various Overnight Chat Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

Customer Service Agent

Addison Group

Palatine, IL • On-site

$20 - $21/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Job Title: Customer Service Agent

Industry: Transportation / Logistics

Location (City, State): Palatine, IL

Assignment Type: Contract-to-Hire

Pay: $20 - $21 / hour

Available shifts:

  • Monday-Friday, 9am - 6pm or 9:30am - 6:30pm
  • Monday-Friday, 12pm - 9pm
  • Tuesday-Friday, 9am - 6pm & Saturday 7am - 4pm
  • Overnight 8pm - 6am

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is hiring on behalf of our client, a growing transportation and logistics company experiencing continued expansion. As their delivery business grows, they are adding customer-focused professionals to support a high-volume operation while providing exceptional service throughout the delivery process.

Job Description:

The Customer Service Agent serves as the primary point of contact for customers regarding deliveries. This role supports customers by phone, email, and chat, providing shipment updates, scheduling assistance, issue resolution, and proactive communication. The ideal candidate is organized, thrives in a fast-paced environment, and enjoys delivering an outstanding customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, and internal ticketing systems.
  • Provide shipment status updates, delivery scheduling assistance, and appointment coordination.
  • Investigate and resolve delivery concerns by partnering with internal departments and external vendors.
  • Handle customer escalations with professionalism while identifying effective solutions.
  • Maintain accurate documentation of customer interactions and shipment updates.
  • Manage multiple tasks simultaneously while maintaining a high level of accuracy.
  • Process customer requests efficiently and meet established productivity and quality goals.
  • Deliver a positive customer experience on every interaction.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of one year of customer service or call center experience.
  • Logistics, transportation, airline, or supply chain experience is a plus.
  • Proficiency with Microsoft Outlook and Excel.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Comfortable working in a fast-paced, high-volume environment.
  • Ability to multitask, prioritize, and remain organized.
  • Positive attitude with a strong work ethic and desire to exceed expectations.

Perks:

  • Opportunity to join a rapidly growing organization.
  • Excellent training and onboarding program.
  • Supportive leadership and collaborative team environment.
  • Modern office with employee-focused amenities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.