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Overnight Chat Agent Jobs (NOW HIRING)

BCAA

Member Service Agent (Overnight Shift)

$46K - $58K/yr

... Agent and play a key role in supporting our members overnight. This overnight position operates ... Use several platforms including phone, email, & live chat to provide exceptional customer service;

Rush Street Interactive

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Sportsbook and Online Casino Customer Support Agent

Collingswood, NJ · On-site

$20 - $24/hr

This role operates on either the Standard, Swing Shift or Overnight Shift schedule based on ... What You'll Do: * Deliver real-time, empathetic support across chat, email, and phone. * Help ...

Perk

Overnight Customer Care Agent - AmTrav

$27.80/hr

Overnight Advisor Join AmTrav, a subsidiary of Perk--a global "unicorn" valued at $1.4 billion. We ... Execute flawless bookings and modifications via phone, live chat, and email. * Strategic Itinerary ...

Perk

Overnight Customer Care Agent - AmTrav

Chicago, IL · On-site

$16 - $21.50/hr

As an Overnight Advisor , you are the "calm in the storm." You'll manage high-priority travel needs ... Execute flawless bookings and modifications via phone, live chat, and email. * Strategic Itinerary ...

Perk

Overnight Customer Care Agent - AmTrav

Chicago, IL · On-site

$16 - $21.50/hr

As an Overnight Advisor , you are the "calm in the storm." You'll manage high-priority travel needs ... Execute flawless bookings and modifications via phone, live chat, and email. * Strategic Itinerary ...

GAN

Customer Support Agent (Night Shift)

Las Vegas, NV · On-site +1

$20/hr

Provide exceptional support through phone, live chat, and email, ensuring a positive customer ... Prior experience with working overnight / graveyard hours. * Delivering a customer-centric ...

GAN

Customer Support Agent (Night Shift)

Las Vegas, NV · On-site

$20/hr

Provide exceptional support through phone, live chat, and email, ensuring a positive customer ... Prior experience with working overnight / graveyard hours. * Delivering a customer-centric ...

GAN

Customer Support Agent (Night Shift)

$20/hr

Provide exceptional support through phone, live chat, and email, ensuring a positive customer ... Prior experience with working overnight / graveyard hours. * Delivering a customer-centric ...

Propeller Health

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and ... Troubleshoot Overnight Pulse Oximetry upload issues * Process and validate test orders, physician ...

ResMed

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and ... Troubleshoot Overnight Pulse Oximetry upload issues * Process and validate test orders, physician ...

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All JobsOvernight Chat Agent Jobs

Overnight Chat Agent information

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$10

$19

$46

How much do overnight chat agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for overnight chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Chat Agent, and why are they important?

To thrive as an Overnight Chat Agent, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and CRM systems is typically required. Strong problem-solving abilities, patience, and the ability to remain calm under pressure are valuable soft skills. These skills ensure timely, accurate, and empathetic support to customers during off-hours, maintaining service quality and customer satisfaction.

What are Overnight Chat Agents?

Overnight Chat Agents are customer service professionals who work during late-night or early-morning hours to assist customers via online chat platforms. Their responsibilities typically include answering questions, resolving issues, and providing information about products or services outside of regular business hours. This role is crucial for businesses that operate in multiple time zones or offer 24/7 customer support. Overnight Chat Agents must have strong written communication skills, be able to multitask, and remain attentive during overnight shifts. They help ensure continuous support and customer satisfaction regardless of the time of day.

What is the difference between Overnight Chat Agent vs Customer Support Representative?

AspectOvernight Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online chat platformsOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentNight shift roles, online chat jobsCustomer service jobs, support roles

Overnight Chat Agents primarily handle customer inquiries via online chat during night hours, focusing on digital communication. Customer Support Representatives may work during day shifts, using phone, email, or chat to assist customers. While both roles require strong communication skills and customer service experience, Overnight Chat Agents are specialized for night shifts and online platforms, whereas Customer Support Reps often work in broader support environments.

What are some unique challenges faced by Overnight Chat Agents, and how can they be managed effectively?

Overnight Chat Agents often encounter challenges such as working non-traditional hours, managing lower in-person supervision, and handling urgent customer issues with limited immediate support. To succeed, agents should develop strong time-management skills, utilize detailed internal resources, and maintain clear communication with daytime teams through comprehensive shift handovers. Building a routine that supports alertness and self-care during overnight hours is also essential for sustained performance and well-being.
More about Overnight Chat Agent jobs
What cities are hiring for Overnight Chat Agent jobs? Cities with the most Overnight Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Overnight Chat Agent jobs? States with the most job openings for Overnight Chat Agent jobs include:
What job categories do people searching Overnight Chat Agent jobs look for? The top searched job categories for Overnight Chat Agent jobs are:
Overnight Chat Agent jobs near you
Infographic showing various Overnight Chat Agent job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

Customer Service Representative | Mobile Billing Support (Bilingual Chat) Overnight

Customer Operations

El Paso, TX • On-site

$12.25 - $15.50/hr

Full-time

Posted 15 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!


As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT BILLING AGENTS ENJOY MOST

  • Interacting with customers through our web-based chat platform
  • Learning about our products and services to provide knowledgeable customer service
  • Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
  • Representing a Fortune 100 company and being the written voice of Spectrum
  • Taking pride in upholding positive relationships and creating best-in-class customer experiences 

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.


What You'll Bring to Spectrum

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English & Spanish

Preferred Qualifications

  • Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
  • Technical Skills: MS Office and personal computer skills
  • Skills: Communication, dependability, multi-tasking, typing, customer service
  • Abilities: Problem-solving, critical thinking, attention to detail, resilient

COP129 2026-76039 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You'll Bring to Spectrum

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English & Spanish

Preferred Qualifications

  • Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
  • Technical Skills: MS Office and personal computer skills
  • Skills: Communication, dependability, multi-tasking, typing, customer service
  • Abilities: Problem-solving, critical thinking, attention to detail, resilient
Employment Type: Full Time

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