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Overnight Chat Agent Jobs (NOW HIRING)

Paysign Inc

Customer Care Team Lead

Henderson, NV · On-site

$19 - $20/hr

Monitor customer care team chat and answer questions, assist agents and support the floor; be their ... Update agent attendance tracker when needed. * Work with Customer Care senior leadership for ...

New

Afni

Remote Bilingual Social Media Agent (Overnight)

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat. * Exceptional written communication skills, with the ...

Credence

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, organizational email boxes, web based "Common Operational Picture", and/or intelligence ... overnight events and/or items of interest. * Report significant activity during non-duty hours to ...

Credence

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, organizational email boxes, web based "Common Operational Picture", and/or intelligence ... overnight events and/or items of interest. * Report significant activity during non-duty hours to ...

SH Hotels and Resorts

Casual, Night Auditor

Hanalei, HI · On-site

$32/hr

... overnight (11pm-7am) and that every guest's experience is relaxing and effortless. If you are a ... chat.About you...Passionate about hotel operations and guest service with a minimum of 1 year of ...

SH Hotels and Resorts

Casual, Night Auditor

Hanalei, HI · On-site

$32/hr

... overnight (11pm-7am) and that every guest's experience is relaxing and effortless. If you are a ... chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of ...

SH Hotels and Resorts

Casual, Night Auditor

Hanalei, HI · On-site

$32/hr

... overnight (11pm-7am) and that every guest's experience is relaxing and effortless. If you are a ... chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of ...

Chubb

Sr. Claim Center Representative

Phoenix, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... agent losses, completing first notice of loss records via phone, email, and chat across property ... overnight support. Development: If you do not already hold one, you may be required to obtain an ...

Chubb

Sr. Claim Center Representative

O Fallon, MO · On-site

$48K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... agent losses, completing first notice of loss records via phone, email, and chat across property ... overnight support. Development: If you do not already hold one, you may be required to obtain an ...

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All JobsChat Agent JobsOvernight Chat Agent Jobs

Overnight Chat Agent information

See salary details

$10

$19

$46

How much do overnight chat agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for overnight chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight chat agent?

To thrive as an Overnight Chat Agent, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and CRM systems is typically required. Strong problem-solving abilities, patience, and the ability to remain calm under pressure are valuable soft skills. These skills ensure timely, accurate, and empathetic support to customers during off-hours, maintaining service quality and customer satisfaction.

What is an overnight chat agent?

Overnight Chat Agents are customer service professionals who work during late-night or early-morning hours to assist customers via online chat platforms. Their responsibilities typically include answering questions, resolving issues, and providing information about products or services outside of regular business hours. This role is crucial for businesses that operate in multiple time zones or offer 24/7 customer support. Overnight Chat Agents must have strong written communication skills, be able to multitask, and remain attentive during overnight shifts. They help ensure continuous support and customer satisfaction regardless of the time of day.

What is the difference between Overnight Chat Agent vs Customer Support Representative?

AspectOvernight Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online chat platformsOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentNight shift roles, online chat jobsCustomer service jobs, support roles

Overnight Chat Agents primarily handle customer inquiries via online chat during night hours, focusing on digital communication. Customer Support Representatives may work during day shifts, using phone, email, or chat to assist customers. While both roles require strong communication skills and customer service experience, Overnight Chat Agents are specialized for night shifts and online platforms, whereas Customer Support Reps often work in broader support environments.

What are some unique challenges faced by overnight chat agents, and how can they be managed effectively?

Overnight Chat Agents often encounter challenges such as working non-traditional hours, managing lower in-person supervision, and handling urgent customer issues with limited immediate support. To succeed, agents should develop strong time-management skills, utilize detailed internal resources, and maintain clear communication with daytime teams through comprehensive shift handovers. Building a routine that supports alertness and self-care during overnight hours is also essential for sustained performance and well-being.
More about Overnight Chat Agent jobs

What cities are hiring for Overnight Chat Agent jobs?

Cities with the most Overnight Chat Agent job openings:

What are the most commonly searched types of Chat Agent jobs?

The most popular types of Chat Agent jobs are:

What states have the most Overnight Chat Agent jobs?

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What job categories do people searching Overnight Chat Agent jobs look for?

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Overnight Chat Agent jobs near you
Infographic showing various Overnight Chat Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

Remote Bilingual Social Media Agent (Overnight)

Afni, Inc.

Austin, TX • Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Career paths start at $17/hr ($16/hr plus $1/hr bilingual differential) with 40 hour work weeks.

This position is based in Texas, only applicants in the state of Texas will be considered.


Why start building your career at Afni?


We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?


A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling social media based inquiries from people looking for assistance with wireless issues in both English and Spanish. Upselling may be involved in this position.You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?


You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?


You can apply online here!

Key Qualifications

  • Must be proficient in both English and Spanish language, with strong bilingual communication stills to effectively engage and assist a diverse customer base.
  • Spanish and English written communication skills are a must, as you will send most of your time communicating with customers through chat.
  • Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts.
  • Available to work full time 8-hour shifts,including weekends and holidays.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

  • Candidates must live in Texas to be eligible.

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate - Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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