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Overnight Chat Agent Jobs (NOW HIRING)

Practice Support Agent

Decatur, IL ยท On-site

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and ... Troubleshoot Overnight Pulse Oximetry upload issues * Process and validate test orders, physician ...

Spanish and English written communication skills are a must, as you will send most of your time communicating with customers through chat. * Exceptional written communication skills, with the ability ...

Customer Service Agent

Tampa, FL ยท On-site

$19.50/hr

Morning hours, Afternoon hours, Overnight hours : Join the LEC Team where connection, fun, and ... Great understanding of text and chat acronyms * Have excellent grammar, but also know when to use ...

Morning hours, Afternoon hours, Overnight hours : Join the LEC Team where connection, fun, and ... Great understanding of text and chat acronyms * Have excellent grammar, but also know when to use ...

Relief Night Auditor

San Francisco, CA ยท On-site

$17.75 - $22.50/hr

... we'd love to chat. About you... * Passionate about hotel operations and guest service with a ... Available to work an overnight schedule (11pm-7am) * Is flexible and willing to meet the demands of ...

Field Service Technician

Cleveland, OH ยท On-site

$26 - $30/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

... chat, organizational email boxes, web based "Common Operational Picture", and/or intelligence ... overnight events and/or items of interest. * Report significant activity during non-duty hours to ...

... chat, organizational email boxes, web based "Common Operational Picture", and/or intelligence ... overnight events and/or items of interest. * Report significant activity during non-duty hours to ...

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Overnight Chat Agent information

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$10

$19

$46

How much do overnight chat agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for overnight chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Chat Agent, and why are they important?

To thrive as an Overnight Chat Agent, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and CRM systems is typically required. Strong problem-solving abilities, patience, and the ability to remain calm under pressure are valuable soft skills. These skills ensure timely, accurate, and empathetic support to customers during off-hours, maintaining service quality and customer satisfaction.

What are Overnight Chat Agents?

Overnight Chat Agents are customer service professionals who work during late-night or early-morning hours to assist customers via online chat platforms. Their responsibilities typically include answering questions, resolving issues, and providing information about products or services outside of regular business hours. This role is crucial for businesses that operate in multiple time zones or offer 24/7 customer support. Overnight Chat Agents must have strong written communication skills, be able to multitask, and remain attentive during overnight shifts. They help ensure continuous support and customer satisfaction regardless of the time of day.

What is the difference between Overnight Chat Agent vs Customer Support Representative?

AspectOvernight Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online chat platformsOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentNight shift roles, online chat jobsCustomer service jobs, support roles

Overnight Chat Agents primarily handle customer inquiries via online chat during night hours, focusing on digital communication. Customer Support Representatives may work during day shifts, using phone, email, or chat to assist customers. While both roles require strong communication skills and customer service experience, Overnight Chat Agents are specialized for night shifts and online platforms, whereas Customer Support Reps often work in broader support environments.

What are some unique challenges faced by Overnight Chat Agents, and how can they be managed effectively?

Overnight Chat Agents often encounter challenges such as working non-traditional hours, managing lower in-person supervision, and handling urgent customer issues with limited immediate support. To succeed, agents should develop strong time-management skills, utilize detailed internal resources, and maintain clear communication with daytime teams through comprehensive shift handovers. Building a routine that supports alertness and self-care during overnight hours is also essential for sustained performance and well-being.
More about Overnight Chat Agent jobs
What cities are hiring for Overnight Chat Agent jobs? Cities with the most Overnight Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Overnight Chat Agent jobs? States with the most job openings for Overnight Chat Agent jobs include:
What job categories do people searching Overnight Chat Agent jobs look for? The top searched job categories for Overnight Chat Agent jobs are:
Infographic showing various Overnight Chat Agent job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,947 per year, or $19.2 per hour.
Practice Support Agent

Practice Support Agent

MatrixCare

Decatur, IL โ€ข On-site

$18.25 - $24.25/hr

Full-time

Posted 15 days ago


Job description

We're looking for a customer-focused Practice Support Agentto support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.

Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience.

This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution.

The shift for this role is 8:00am - 4:30pm CT.

Let's Talk About Responsibilities

  • Answer inbound calls, chats, and emails to support customers with testing tools and uploads
  • Handle overflow scheduling calls
  • Troubleshoot Overnight Pulse Oximetry upload issues
  • Process and validate test orders, physician updates, and faxed results
  • Work shared departmental queues and assist with cross-training as needed

Let's Talk About You

  • 1+ year of customer service or support experience
  • High school diploma
  • Proficiency in Excel and MS Office
  • Knowledge of oximetry/sleep testing equipment a plus
  • Excellent phone presence, attention to detail, and multitasking skills

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.