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Overnight Chat Agent Jobs (NOW HIRING)

Ekho Inc

Founding Product Manager

New York, NY · On-site

$200K - $250K/yr

The first time one of our dealers woke up to a completed overnight sale, they messaged us: "Oh my ... The Sales Agent handles leads 24/7 across chat, SMS, and email; Victor shipped the whole thing to ...

Acara Solutions

Field Service Technician

Cleveland, OH · On-site

$26 - $30/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Credence

... chat, organizational email boxes, web based "Common Operational Picture", and/or intelligence ... overnight events and/or items of interest. * Report significant activity during non-duty hours to ...

Credence

... chat, organizational email boxes, web based "Common Operational Picture", and/or intelligence ... overnight events and/or items of interest. * Report significant activity during non-duty hours to ...

Chubb

Senior Claim Center Representative

O Fallon, MO

$18 - $24.75/hr

This process is completed via phone, email and/or chat and for property, auto, casualty and other ... Advocates on the part of the customer and agent to continuously enhance the Claims experience ...

Chubb

Senior Claim Center Representative

O Fallon, MO

$18 - $24.75/hr

This process is completed via phone, email and/or chat and for property, auto, casualty and other ... Advocates on the part of the customer and agent to continuously enhance the Claims experience ...

Chubb

Sr. Claim Center Representative

Chesapeake, VA

... agent losses, completing first notice of loss records via phone, email, and chat across property ... overnight support. Development: If you do not already hold one, you may be required to obtain an ...

Chubb

Sr. Claim Center Representative

Chesapeake, VA · On-site

... agent losses, completing first notice of loss records via phone, email, and chat across property ... overnight support. Development: If you do not already hold one, you may be required to obtain an ...

Welltower, Inc.

Support, Yardi Help Desk - REMOTE (US)

$17.50 - $22.25/hr

... chat * Troubleshoot and resolve technical issues related to the platform, ensuring a high level of ... TRAVEL Out-of-area and overnight travel should be expected as outlined in specific projects for ...

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All JobsOvernight Chat Agent Jobs

Overnight Chat Agent information

See salary details

$10

$19

$46

How much do overnight chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Chat Agent, and why are they important?

To thrive as an Overnight Chat Agent, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and CRM systems is typically required. Strong problem-solving abilities, patience, and the ability to remain calm under pressure are valuable soft skills. These skills ensure timely, accurate, and empathetic support to customers during off-hours, maintaining service quality and customer satisfaction.

What are Overnight Chat Agents?

Overnight Chat Agents are customer service professionals who work during late-night or early-morning hours to assist customers via online chat platforms. Their responsibilities typically include answering questions, resolving issues, and providing information about products or services outside of regular business hours. This role is crucial for businesses that operate in multiple time zones or offer 24/7 customer support. Overnight Chat Agents must have strong written communication skills, be able to multitask, and remain attentive during overnight shifts. They help ensure continuous support and customer satisfaction regardless of the time of day.

What is the difference between Overnight Chat Agent vs Customer Support Representative?

AspectOvernight Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online chat platformsOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentNight shift roles, online chat jobsCustomer service jobs, support roles

Overnight Chat Agents primarily handle customer inquiries via online chat during night hours, focusing on digital communication. Customer Support Representatives may work during day shifts, using phone, email, or chat to assist customers. While both roles require strong communication skills and customer service experience, Overnight Chat Agents are specialized for night shifts and online platforms, whereas Customer Support Reps often work in broader support environments.

What are some unique challenges faced by Overnight Chat Agents, and how can they be managed effectively?

Overnight Chat Agents often encounter challenges such as working non-traditional hours, managing lower in-person supervision, and handling urgent customer issues with limited immediate support. To succeed, agents should develop strong time-management skills, utilize detailed internal resources, and maintain clear communication with daytime teams through comprehensive shift handovers. Building a routine that supports alertness and self-care during overnight hours is also essential for sustained performance and well-being.
More about Overnight Chat Agent jobs
What cities are hiring for Overnight Chat Agent jobs? Cities with the most Overnight Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Overnight Chat Agent jobs? States with the most job openings for Overnight Chat Agent jobs include:
What job categories do people searching Overnight Chat Agent jobs look for? The top searched job categories for Overnight Chat Agent jobs are:
Overnight Chat Agent jobs near you
Infographic showing various Overnight Chat Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

Food & Beverage Receiving Agent

Great Wolf Resorts

Garden Grove, CA • On-site

$20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Pay: $20.25
At Great Wolf, the Food & Beverage Receiving Agent has an eye for detail and ensures accurate deliver against orders, checks to ensure quality standards of products, and participates in the inventory process.
Join our Pack:
• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
Essential Duties & Responsibilities
  • Ensure stock is removed from receiving dock and delivered to stockroom on day of arrival and that no stock is left for any overnight period
  • Confirm receipt of shipment and ensure product count matches that of purchase orders, keeping accurate records and communicating with vendors regarding any discrepancies or issues
  • Ensure all internal and external ticketing is complete
  • Review damages to determine what should be marked out of stock and list all product to be marked out of stock on damage form
  • Determine that all product in stockroom has been redlined
  • Participate in the inventory process by preparing the stockroom, pre-counting product(s), and preparing zone maps & tags
  • Prepare stockroom for inventory
  • Interface with accounting and auditors during outside audited inventory
  • Help ensure cleanliness of retail storerooms and workspaces by keeping clear of all boxes; taking all trash from these areas to the dumpster, breaking down all boxes for disposal, vacuuming and washing floors as required

Basic Qualifications & Skills
  • High School diploma or equivalent experience
  • Prior experience with computers, data entry, and Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Must be flexible regarding scheduling based on business demands

Desired Qualifications & Traits
  • Previous receiving experience
  • Previous experience with Inventory Counts
  • Strong basic mathematics skills
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements
  • Able to lift up to 50 lbs.
  • Able to push or pull 100 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

Pay Rate: $ /hr
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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