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Chat Agent Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree preferred. * Excellent written communication skills with a strong command of grammar and spelling.

Kelly and Brown Insurance

Live Chat Agent

Albuquerque, NM · On-site

$30 - $40/hr

Join Our Team as a Live Chat Agent at Kelly and Brown Insurance! Are you a great communicator with a knack for helping people? Do you enjoy solving problems and making someone's day a little brighter?

Craig Sanborn

REMOTE LIVE CHAT AGENT

Saint Paul, MN · Remote

REMOTE LIVE CHAT AGENT As a Remote Live Chat Agent, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is ...

Credit Union of Texas

Chat Agent - Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web chat and online banking for our valued members by handling all transactions accurately and efficiently ...

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web chat and online banking for our valued members by handling all transactions accurately and efficiently ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer ...

SSTech LLC

AI Developer

Irving, TX · Hybrid

AI Developer What You'll Work On Prompt Engineering System YAML/Markdown-based prompt loader with dynamic filtering, substitutions, and routing AI Chat Agent Visual Studio Code chat participant ...

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Chat Agent information

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How much do chat agent jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

More about Chat Agent jobs
What cities are hiring for Chat Agent jobs? Cities with the most Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Chat Agent jobs? States with the most job openings for Chat Agent jobs include:
What job categories do people searching Chat Agent jobs look for? The top searched job categories for Chat Agent jobs are:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Live Chat Agent

Live Chat Agent

AYS

Atlanta, GA • Remote

$15 - $20/hr

Other

Posted yesterday

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply