1

Chat Agent Jobs in Tennessee (NOW HIRING)

Web Chat Agent (Remote)

Nashville, TN ยท Remote

$15 - $20/hr

As a Web Chat Agent at Schafer Manufacturing Co, you will be responsible for providing exceptional customer service and support to our online customers. This is a remote position that requires strong ...

New

Fulfillment Agent

Clarksville, TN ยท On-site

$13 - $17.25/hr

... chat, text, secure message, and video. The Contact Center Fulfillment Agent serves members through ... a combination of needs fulfillment, problem resolution, effective communication, and member ...

Fulfillment Agent

Clarksville, TN ยท On-site

$13 - $17.25/hr

... chat, text, secure message, and video. The Contact Center Fulfillment Agent serves members through ... a combination of needs fulfillment, problem resolution, effective communication, and member ...

Customer Care Agent

Smyrna, TN ยท On-site

$14.50 - $19.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Customer Care Agent

Memphis, TN ยท On-site

$13.75 - $18.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Customer Care Agent

Memphis, TN ยท On-site

$13.75 - $18.50/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Customer Care Agent

Memphis, TN ยท On-site

$15 - $20.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Customer Care Agent

Smyrna, TN ยท On-site

$14.50 - $19.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

eSales Agent - Crest Honda

Nashville, TN ยท On-site

$45K - $100K/yr

The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms

eSales Agent - Crest Honda

Nashville, TN ยท On-site

$45K - $100K/yr

The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms

Customer Service Concierge Agent

Chattanooga, TN ยท On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Customer Service Concierge Agent

Chattanooga, TN ยท On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Customer Service Concierge Agent

Chattanooga, TN ยท On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Customer Service Concierge Agent

Chattanooga, TN ยท On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

next page

Showing results 1-20

Chat Agent information

See Tennessee salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for chat agent in Tennessee is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.45 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.

What are the most commonly searched types of Chat Agent jobs in Tennessee?

The most popular types of Chat Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Chat Agent jobs?

Cities in Tennessee with the most Chat Agent job openings:

Infographic showing various Chat Agent job openings in Tennessee as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $32,369 per year, or $15.6 per hour.

Web Chat Agent (Remote)

Schafer Manufacturing Co

Nashville, TN โ€ข Remote

$15 - $20/hr

Full-time

This job post hasย expired 2 days ago.ย Applications are no longer accepted.


Job description

Schafer Manufacturing Co is a leading provider of high-quality products for industrial and commercial applications. With over 50 years of experience in the industry, we are dedicated to delivering reliable solutions to our customers. Our commitment to innovation, quality, and customer service sets us apart from the competition.

Job Description:

As a Web Chat Agent at Schafer Manufacturing Co, you will be responsible for providing exceptional customer service and support to our online customers. This is a remote position that requires strong communication skills and the ability to multitask effectively. The ideal candidate will have a proven track record of delivering excellent customer service and be comfortable working in a fast-paced environment.

Key Responsibilities:
  • Engage with customers through online chat to answer questions, provide product information, and address any concerns
  • Assist customers with placing orders, tracking shipments, and processing returns
  • Maintain a positive and professional attitude when interacting with customers
  • Work collaboratively with the sales and customer service teams to resolve customer issues
  • Keep accurate records of customer interactions and transactions
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Adhere to company guidelines and procedures for online customer interactions
Qualifications:
  • Strong written communication skills and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in using online chat platforms and customer service software
  • Excellent problem-solving skills and ability to think quickly on your feet
  • High school diploma or equivalent required

If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Join the Schafer Manufacturing Co team and help us continue to deliver top-notch service to our valued customers.


#hc260582