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Chat Agent Jobs in Tennessee (NOW HIRING)

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... Agent to join our in-house team ! In this role, you'll be handling inbound and outbound calls ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... Agent to join our in-house team ! In this role, you'll be handling inbound and outbound calls ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

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How much do chat agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat agent in Tennessee is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.45 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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For Chat Agent jobs in Tennessee, the most frequently searched job titles are:

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Cities in Tennessee with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Tennessee as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $32,369 per year, or $15.6 per hour.

Customer Experience Associate Agent

LensRentals.com

Memphis, TN • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Associate Customer Experience Agent

Lensrentals was founded in 2006 by a native Memphian and gear collector to share his knowledge and passion for all things photography. A one-man operation in a spare bedroom grew to become the largest online photo and videography rental house in the United States. As a local company with reach across the nation, we strive to have a company culture that encourages empathy and embodies the personality of each member of the team. As part of that team, Lensrentals has an open position for Associate Customer Experience Agent. An Agent is entrusted with cultivating our theme within Customer Experience - Wondrous Hospitality through Deep-Rooted Trust. This communication-based role relies on friendly and supportive connection with customers via email, phone, and live chat in order to welcome clients and guide them through the Lensrentals experience. Agents thrive as people connectors and creative problem solvers. As an Agent, you are tasked with accurately modifying orders, comprehending order and shipment related data, promptly addressing incoming inquiries and ensuring they are prioritized efficiently. An Agent is primarily responsible for the first impression of Lensrentals, specifically our Customer Experience. Within the role, focus areas are intentionally flexible/agile to provide a unified experience to our clients. Agents operate in a hybrid model, combining in-office and remote work. Our Agents represent Lensrentals while directly caring for our customers.

How

An Agent uses communication tools (phone, email, live chat) and internal systems for task management to support the Customer Experience.

Why

An Agent exists to directly provide a seamless customer experience at every stage of the Lensrentals process.

Requirements:

  • Verbal Communication skills | Digital Communication Presence
  • Desire to grow and learn from failure
  • Able to learn digital internal systems
  • Ready to contribute to a tight-knit team with high standards for excellence
  • Able to work under pressure and/or deadlines
  • Attention to detail
  • Able to do repetitive tasks without losing focus
  • Punctuality

Benefits:

  • Starting pay: $20/hour
  • Health, Dental and Vision insurance
  • Paid Vacation and Sick Leave
  • 401(k) with company matching
  • Casual work environment
  • Monday – Friday schedule with paid lunch breaks
  • Daily Hours: Shift Dependent

Apply