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Chat Agent Jobs in Tennessee (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.50/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

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All JobsChat Agent JobsChat Agent Jobs in Tennessee

Chat Agent information

See Tennessee salary details

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$15

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How much do chat agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat agent in Tennessee is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.45 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Tennessee?

The most popular types of Chat Agent jobs in Tennessee are:

What are popular job titles related to Chat Agent jobs in Tennessee?

For Chat Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Tennessee look for?

The top searched job categories for Chat Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Chat Agent jobs?

Cities in Tennessee with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Tennessee as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $32,369 per year, or $15.6 per hour.

Software Development Platform Engineer

Aveva

Johnson City, TN • On-site

$117K - $196K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range:

$117,600.00 - $196,200.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Software Development Platform Architect & Administrator

Key Responsibilities

Platform Administration & Governance

  • Administer and maintain Azure DevOps and GitHub organizations, including projects, repositories, pipelines, permissions, and policies.
  • Manage platform governance, including branch protections, environment controls, and repository standards.
  • Support onboarding, configuration, and lifecycle management of development tools, integrations, and automation services.

Identity, Access, and Security Management

  • Manage and govern service principals, managed identities, and application registrations used across CI/CD and automation workflows.
  • Implement best practices for token lifecycle management, including PATs, OAuth tokens, GitHub App tokens, and workload identities.
  • Enforce secure authentication and authorization patterns, including least privilege access, role-based access control (RBAC), and conditional access policies.
  • Monitor and audit identity usage across platforms to detect anomalies, expired credentials, or misconfigurations.
  • Partner with security teams to ensure compliance with enterprise identity standards and regulatory requirements.

SDLC & CI/CD Enablement

  • Support teams in implementing and optimizing SDLC processes aligned with organizational standards.
  • Build, maintain, and troubleshoot CI/CD pipelines across Azure DevOps and GitHub Actions.
  • Improve build, test, and deployment workflows to increase reliability, repeatability, and speed.
  • Promote best practices in automation, artifact management, and release engineering.

Security & Compliance

  • Implement and maintain security tooling such as SAST, dependency scanning, secrets detection, and policy enforcement.
  • Ensure secure configuration of pipelines, runners/agents, and platform integrations.
  • Assess, govern, and securely integrate AI-assisted development tools (e.g., copilots, code review assistants, chat/agent automations) into Azure DevOps/GitHub and SDLC workflows by enforcing data protection and access controls (least privilege, secrets isolation, token hygiene), validating vendor/security posture, defining acceptable-use and logging/audit requirements, and mitigating risks such as sensitive data leakage, prompt injection, and supply-chain compromise.
  • Participate in incident response and root cause analysis for platform or identity related issues.
  • Document standards, patterns, and platform configurations to support operational excellence.

Architecture & Continuous Improvement

  • Contribute to the design and evolution of the software development platform architecture.
  • Evaluate new tools, integrations, and identity models to improve developer productivity and platform scalability.
  • Identify opportunities to simplify workflows, reduce friction, and standardize platform usage across teams.

Qualifications

Required

  • Hands-on experience administering Azure DevOps and GitHub in an enterprise environment.
  • Strong understanding of CI/CD concepts, pipelines, and automation workflows.
  • Familiarity with SDLC methodologies and development lifecycle tooling.
  • Experience managing service principals, tokens, and identity based automation.
  • Understanding of identity and access management (IAM) principles, including RBAC, least privilege, birthright, and credential hygiene.
  • Ability to troubleshoot platform, pipeline, identity, integration issues, and REST APIs.
  • Experience with security tooling such as code scanning, dependency management, or secrets detection.
  • Strong communication skills and a collaborative mindset.
  • Scripting experience (PowerShell, Bash, Python) for automation and identity governance.
  • Applies Azure CLI to manage service principals, role assignments, and identity policies supporting secure DevOps architectures across Azure DevOps, GitHub, and Azure services.

Preferred

  • Experience with infrastructure-as-code (Terraform, ARM/Bicep) for platform and identity provisioning.
  • Knowledge of cloud platforms, especially Azure and Microsoft Entra ID.
  • Exposure to workload identity federation and modern token based authentication patterns.
  • Experience administering Identity Governance platforms, including ConductorOne and SailPoint, with a focus on enterpriselevel access governance and platform administration
  • Experience integrating GHAS findings into Azure DevOps, SIEM/SOAR platforms, and secure SDLC pipelines to drive automated remediation and continuous hardening.
  • Experience applying Hypervelocity engineering principles to accelerate developer workflows, reduce cognitive load, and streamline platform operations across Azure DevOps and GitHub.
  • Experience designing and implementing Azure DevOps pipeline decorators to enforce organizationwide governance, inject mandatory security and compliance tasks, and standardize CI/CD behavior across all pipelines without requiring changes from individual development teams.

If you are in ETAP or RIB, please delete the below and this line.

R&D at AVEVA

Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.

Our track record of innovation is no fluke - it's the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.

Find out more: aveva.com/en/about/careers/r-and-d-careers/


USA Benefits include:

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.


It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.


Find out more: aveva.com/en/about/careers/benefits/


Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.


Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.


Find out more: aveva.com/en/about/careers/hiring-process


About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.


We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/


Find out more: aveva.com/en/about/careers/


AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.


AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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