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Remote Live Chat Agent Jobs in Tennessee (NOW HIRING)

JustMarkets

$15.50 - $20.75/hr

  • Medical

  • PTO

... live chat, messengers, ticketing system, and phone * Effectively analyze customer data to provide ... A dedicated and quiet home workspace suitable for remote work We Offer * 8 paid sick leave shifts ...

Lyft

Associate, Healthcare & Business Support

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Intercom (live chat), or comparable platforms Benefits: * Great medical, dental, and vision ... This role is fully remote in Nashville, candidates for this role must be based in the Nashville ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

Koniag, Inc.

Data Scientist (Remote)

Nashville, TN · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

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All JobsLive Chat Agent JobsRemote Live Chat Agent JobsRemote Live Chat Agent Jobs in Tennessee

Remote Live Chat Agent information

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

What are the most commonly searched types of Live Chat Agent jobs in Tennessee?

The most popular types of Live Chat Agent jobs in Tennessee are:

What are popular job titles related to Remote Live Chat Agent jobs in Tennessee?

For Remote Live Chat Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Tennessee look for?

The top searched job categories for Remote Live Chat Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Live Chat Agent jobs?

Cities in Tennessee with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Support Specialist - Malay Speaker

JustMarkets

On-site, Remote

$15.50 - $20.75/hr

Full-time

Medical, PTO

Posted 7 days ago

Job description

Responsibilities
  • Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
  • Effectively analyze customer data to provide appropriate recommendations and resolve issues
  • Resolve product or service concerns by clarifying the customer's problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
  • Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
  • Build rapport with clients and effectively manage conflicts or misunderstandings
  • Contribute to team efforts by achieving related results as needed
  • Commit to meeting quality standards when handling customer inquiries
Requirements
  • Excellent communication skills, both verbal and written
  • Proficiency speaking and writing in Bahasa Melayu
  • Strong interpersonal and communication skills
  • High level of professionalism and customer service orientation
  • Attention to detail, with excellent organizational and time management skills
  • Ability to work well in a team and collaborate with other departments
  • Own a laptop, stable and reliable internet connection
  • A dedicated and quiet home workspace suitable for remote work
We Offer
  • 8 paid sick leave shifts per year
  • 12 paid vacation leave shifts per year
  • Medical insurance budget
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear and related expenses)

Apply