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Remote Live Chat Agent Jobs in Tennessee (NOW HIRING)

Schafer Manufacturing Co

Web Chat Agent (Remote)

Nashville, TN · Remote

$15 - $20/hr

As a Web Chat Agent at Schafer Manufacturing Co, you will be responsible for providing exceptional customer service and support to our online customers. This is a remote position that requires strong ...

New

JustMarkets

$15.50 - $20.75/hr

... live chat, messengers, ticketing system, and phone * Effectively analyze customer data to provide ... A dedicated and quiet home workspace suitable for remote work We Offer * 8 paid sick leave shifts ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

Koniag, Inc.

Data Scientist (Remote)

Nashville, TN · On-site +1

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

... agent performance modeling, and customer satisfaction analytics. * Collaborate with program ... chat logs, and customer feedback data to identify sentiment trends, topic clusters, emerging issues ...

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Remote Live Chat Agent information

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are the most commonly searched types of Live Chat Agent jobs in Tennessee?

The most popular types of Live Chat Agent jobs in Tennessee are:

What are popular job titles related to Remote Live Chat Agent jobs in Tennessee?

For Remote Live Chat Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Tennessee look for?

The top searched job categories for Remote Live Chat Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Live Chat Agent jobs?

Cities in Tennessee with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Tennessee as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution.

Web Chat Agent (Remote)

Schafer Manufacturing Co

Nashville, TN • Remote

$15 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Schafer Manufacturing Co is a leading provider of high-quality products for industrial and commercial applications. With over 50 years of experience in the industry, we are dedicated to delivering reliable solutions to our customers. Our commitment to innovation, quality, and customer service sets us apart from the competition.

Job Description:

As a Web Chat Agent at Schafer Manufacturing Co, you will be responsible for providing exceptional customer service and support to our online customers. This is a remote position that requires strong communication skills and the ability to multitask effectively. The ideal candidate will have a proven track record of delivering excellent customer service and be comfortable working in a fast-paced environment.

Key Responsibilities:
  • Engage with customers through online chat to answer questions, provide product information, and address any concerns
  • Assist customers with placing orders, tracking shipments, and processing returns
  • Maintain a positive and professional attitude when interacting with customers
  • Work collaboratively with the sales and customer service teams to resolve customer issues
  • Keep accurate records of customer interactions and transactions
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Adhere to company guidelines and procedures for online customer interactions
Qualifications:
  • Strong written communication skills and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in using online chat platforms and customer service software
  • Excellent problem-solving skills and ability to think quickly on your feet
  • High school diploma or equivalent required

If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Join the Schafer Manufacturing Co team and help us continue to deliver top-notch service to our valued customers.


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