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Live Chat Agent Jobs (NOW HIRING)

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Atlanta, Georgia, United States About the Job Position: Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support Agent Location: Remote We are seeking a highly motivated and customer-oriented Live Chat Support Agent ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

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IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Position: IT Service Desk Agent Duration: 12 months contract with possible extension Location: 680 ... Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ...

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Live Chat Agent information

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How much do live chat agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for live chat agent in the United States is $14.50, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $17.55 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, with salaries varying based on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or sales, and having good typing speed and problem-solving abilities is beneficial. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
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Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $30,151 per year, or $14.5 per hour.

Live Chat Agent

At Your School (AYS, Inc.)

Remote

$15.75 - $21.25/hr

Other

Re-posted 22 days ago

Job description

Live Chat Agent

Atlanta, Georgia, United States

About the Job

Position: Live Chat Agent

Location: Remote

Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.

Position Overview: As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.

Key Responsibilities:

  • Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
  • Identify and resolve customer issues, escalating to the appropriate team members when necessary
  • Utilize product knowledge and resources to provide accurate and helpful information to customers
  • Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
  • Collaborate with team members to continuously improve processes and procedures
  • Maintain a positive and professional attitude at all times, representing the company's values and brand image
  • Keep accurate records of customer interactions and follow up on any unresolved issues
  • Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers

Qualifications:

  • High school diploma or equivalent
  • Proven customer service experience, preferably in a live chat or online support role
  • Excellent written and verbal communication skills
  • Ability to multitask and handle multiple chat conversations simultaneously
  • Strong problem-solving and decision-making skills
  • Proficient in using chat and CRM software
  • Ability to work in a fast-paced and dynamic environment
  • Flexible schedule, including availability to work weekends and holidays if needed

We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Opportunities for growth and advancement within the company

If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply