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Customer Contact Center Rep Jobs (NOW HIRING)

Onpoint

Contact Center Rep

Portland, OR

$22.25/hr

Contact Center Representative Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are ...

OnPoint Community CU

Contact Center Rep

Portland, OR

$22.25/hr

Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That ...

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How much do customer contact center rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer contact center rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Contact Center Rep, and why are they important?

To thrive as a Customer Contact Center Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Strong active listening, patience, and adaptability help you handle diverse customer interactions effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the contact center.

What are some common challenges faced by Customer Contact Center Representatives and how can they be managed?

Customer Contact Center Representatives often encounter high call volumes, varied customer concerns, and occasionally challenging interactions. Successfully managing these challenges involves strong organizational skills, remaining patient under pressure, and utilizing available support resources such as knowledge bases or team leads. Effective communication and active listening are key to resolving issues efficiently and maintaining customer satisfaction. Regular team meetings and ongoing training also help reps stay updated and share strategies for handling difficult situations.

What does a Customer Contact Center Representative do?

A Customer Contact Center Representative is responsible for handling incoming and outgoing communications with customers, usually via phone, email, or chat. They assist customers with questions, resolve issues, process orders, and provide information about products or services. These representatives play a key role in ensuring customer satisfaction by offering prompt and effective support. They may also document interactions and follow up on unresolved issues to ensure customer needs are met.
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What job categories do people searching Customer Contact Center Rep jobs look for? The top searched job categories for Customer Contact Center Rep jobs are:
Customer Contact Center Representative

Customer Contact Center Representative

California Association of Realtors

Los Angeles, CA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Are you someone who enjoys helping others by fielding a variety of calls ranging from simple website registration login questions to providing technical support for multiple software applications? The Customer Contact Center Representative will become a member of a hardworking, enthusiastic, and dynamic team serving as the front line of support for the company via phone, fax and e-mail.

The CALIFORNIA ASSOCIATION OF REALTORS® offers a collaborative environment that will allow you the opportunity to serve others in an impactful way that makes a difference. What we love the most about working here is the team environment and commitment to a positive work/life balance.

Job Title: Customer Contact Center Representative
Reports To: Vice President of Customer Experience and Operations
Group: Operations – Customer Contact Center
FLSA Status: Non-exempt
Compensation: $21 to $23 per pay hour
Benefits: Competitive benefits package including health, dental, vision, retirement plan, PTO, and more!

Responsibilities:

Customer Interaction:

  • Respond to customer inquiries via phone and email.
  • Use Slack to communicate with the team and other supporting departments.
  • Answer a high volume of calls on a daily basis.
  • Assist customers with website and software navigation.
  • Pre-screen phone calls for legal hotline attorneys.
  • Follow up with customers via email in a timely manner.
  • Document each call in CRM accordingly.

Administrative / Team and/or Company Meetings:

  • Continually learn about Association programs and communicate them accurately to customers.
  • Complete special projects for the department as necessary.[PD2]
  • Attend team and/or company meetings via zoom and offsite as required.

Basic Qualifications:

  • High School Diploma
  • 3-5 years' experience in a call center dealing with a high volume of incoming calls
  • High level of computer literacy and proficiency with MS Word, Outlook, Windows, Chrome and Microsoft Edge
  • Excellent verbal and written communication skills and type 40 wpm
  • Commitment to outstanding customer/member service

Preferred Qualifications:

  • Bachelor’s Degree

Additional Skills and Abilities:

  • Ability to learn new software quickly
  • Commitment to outstanding customer/member service
  • Intermediate to advanced level in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Excellent oral and written communication skills, and outstanding customer service orientation.
  • Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives.
  • Ability to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner.
  • Excellent work ethic and attendance.
  • Consistency in giving feedback regarding work progress, timetable, and issues

The Customer Contact Center Representative will be able to use Core Required Software Applications

  • MS Word
  • MS Excel
  • MS Outlook
  • Genesys Cloud Phone System
  • MS Customer Relationship Management (CRM), Knowledge Base (Customer Database)
  • Chrome and Microsoft Edge
  • Epicor (Product Order Intake, Research Orders)
  • Magento Management System (C.A.R. Online Database)
  • Shopify Admin Portal
  • Slack Desktop Application

Company Description

Apply today to take the next step in your career with one of California’s most influential professional organizations.
The CALIFORNIA ASSOCIATION OF REALTORS® is a statewide trade association dedicated to the advancement of professionalism in real estate. The Association develops and promotes programs and services for its nearly 200,000 members and keeps the public informed about real estate in California.
Leading the Way...TM isn’t just a slogan at the CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.). As one of the largest state trade organizations in the United States, C.A.R. provides members with tools to help complete transactions, information to keep them nimble in the marketplace and a strong clear voice on the government steps in Sacramento. How do we do it? We start by hiring friendly, talented people committed to working toward those common goals.
Headquartered in Sacramento, C.A.R. offers flexible work-from-home/hybrid work arrangements, business casual wear, and health and wellness program including lunch and learns with guest speakers.
What else? (*The following pertains to employees who regularly work at least 30 hours per week.)
*Medical, dental, vision, vitamin reimbursement, 401(k) retirement plan, 12 paid holidays, and more.
C.A.R. staff stand by a set of core values that make us the best in the business. Take a look for yourself and see what we are all about www.car.org.
C.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Sorry! Due to the heavy volume of resumes we receive, only candidates being considered will be contacted directly. We appreciate your interest in employment opportunities with the CALIFORNIA ASSOCIATION OF REALTORS®.