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Aaa Call Center Jobs (NOW HIRING)

AAA

Call Center Supervisor

Pittsburgh, PA · On-site

Call Center Supervisor AAA East Central has an in-office opportunity for a Dispatch Call Center Supervisor based out of the headquarters office in Pittsburgh, PA. The shift for this position is 2 ...

AAA

Call Center Supervisor

Pittsburgh, PA · On-site

Call Center Supervisor AAA East Central has an in-office opportunity for a Dispatch Call Center Supervisor based out of the headquarters office in Pittsburgh, PA. The shift for this position is 2 ...

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How much do aaa call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for aaa call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a AAA call center?

An AAA Call Center job involves assisting customers with roadside assistance, travel services, membership inquiries, and insurance support. Representatives handle incoming calls, provide solutions, and ensure excellent customer service. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential. Some positions may require knowledge of AAA products and services, as well as multitasking abilities.

What are the key skills and qualifications needed to thrive in the AAA call center position?

To thrive in a AAA Call Center role, you need excellent verbal communication, active listening skills, problem-solving abilities, and a high school diploma or GED. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, and some positions benefit from call center or customer service certifications. Outstanding patience, adaptability, and the ability to remain calm under pressure are crucial soft skills in this environment. These competencies ensure efficient and positive customer interactions, effective teamwork, and the ability to handle a fast-paced, dynamic work setting.

What are some common challenges faced by agents in a AAA call center and how are they supported?

Agents in a AAA Call Center often deal with high call volumes, urgent customer needs, and occasionally distressed callers, which can be both challenging and rewarding. To support agents, call centers typically offer comprehensive training, real-time assistance from supervisors, and access to knowledge bases and support tools. Team collaboration and regular feedback sessions help agents share solutions and best practices. Many centers also provide wellness programs or stress management resources to help maintain a positive and productive work environment.

How long is Aaa Call Center customer service training?

Aaa Call Center customer service training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the role. Training often includes instruction on company policies, customer service skills, and use of specific tools or software. Ongoing coaching may also be provided after initial training.
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Aaa Call Center jobs near you
Infographic showing various Aaa Call Center job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Supervisor

AAA

Pittsburgh, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Call Center Supervisor

AAA East Central has an in-office opportunity for a Dispatch Call Center Supervisor based out of the headquarters office in Pittsburgh, PA. The shift for this position is 2:30pm - 11:00pm.

If you are a career-minded, service driven professional looking to join a fast-paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. What you can expect:

  • Plans, schedules and directly supervises the daily activities and operations of the Call Center on assigned shift and performs various administrative functions to ensure customer satisfaction.
  • Monitors workloads and assignments, changes priorities and schedules as needed to assure customer service calls are completed in an efficient and timely manner as measured by customer satisfaction standards.
  • Resolves escalated service issues.

What you should bring:

  • Previous supervisory experience and demonstrated ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Working knowledge of computer-aided dispatch operations.
  • Ability to analyze and solve problems.
  • Ability to multi-task and work in a fast-paced environment.
  • Strong interpersonal skills and the ability to work effectively with a wide range of customers, adapting style to meet business needs.
  • Ability to drive issues through to resolution; highly professional and business-like in communications and interactions with internal staff and external customers.
  • Demonstrated ability to communicate effectively, both orally and in writing.
  • Ability to make sound and effective administrative or procedural decisions and judgments.
  • Knowledge of geographic area and the ability to read maps.
  • Post-secondary course work or education preferred with at least 3 years of work related to job responsibilities.

Remarkable benefits:

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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