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Temporary Navy Federal Call Center Jobs (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... temporary and contract opportunities. We pride ourselves on our commitment to building strong ...

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Shafter, CA Employment Type: Full-Time/Temp Assignment C ompensation: $21 as a temp Position ... Ensure compliance with all local, state, and federal regulations * Participate in Quality Assurance ...

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All JobsNavy Federal Call Center JobsTemporary Navy Federal Call Center Jobs

Temporary Navy Federal Call Center information

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$10

$17

$25

How much do temporary navy federal call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for temporary navy federal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is it hard to get hired at Navy Federal?

Getting hired for a Temporary Navy Federal Call Center position can be competitive, as the company looks for candidates with strong communication skills and customer service experience. The application process typically involves an online application, assessments, and interviews, and having relevant skills or certifications can improve your chances.

Does Navy Federal hire remote?

Navy Federal offers some remote call center positions, including roles like the Temporary Navy Federal Call Center, depending on the specific job and department. Candidates should review individual job postings for remote work options and requirements such as necessary equipment and internet connectivity.

What is the difference between Temporary Navy Federal Call Center vs Customer Service Representative?

AspectTemporary Navy Federal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice or retail environment, direct customer interaction
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries including finance, retail, telecom
Search & Comparison IntentUnderstanding temporary call center roles at Navy FederalExploring customer service careers in different sectors

The Temporary Navy Federal Call Center role focuses on handling customer inquiries via phone in a financial services environment, often temporary or seasonal. Customer Service Representatives work across industries, providing direct support to clients. While both roles require communication skills and basic credentials, the Navy Federal position is specific to the credit union's call center operations, whereas Customer Service Representatives may work in diverse settings.

Does Navy Federal do temp cards?

Navy Federal Credit Union does not issue temporary or 'temp' cards as part of its standard banking services. Members typically receive a permanent debit or credit card, which can be replaced if lost or damaged. For specific card options or expedited services, members should contact Navy Federal directly.

What is a Temporary Navy Federal Call Center position?

A Temporary Navy Federal Call Center position is a short-term job where employees assist Navy Federal Credit Union members by handling inquiries, providing account information, and resolving issues over the phone. These positions are often filled during peak periods, such as tax season or special projects, to ensure efficient customer service. Temporary employees are expected to deliver the same high-quality support as permanent staff, but their employment typically lasts for a set duration. Candidates usually receive training on Navy Federal’s systems and customer service protocols before starting.

What are the key skills and qualifications needed to thrive as a Temporary Navy Federal Call Center Representative, and why are they important?

To thrive as a Temporary Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Excellent verbal communication, patience, and adaptability help representatives handle diverse member inquiries and stressful situations. These skills and qualities are vital for delivering efficient, positive service experiences while upholding the credit union’s standards and member satisfaction.

What are the typical expectations for performance and adaptability in a Temporary Navy Federal Call Center role?

In a Temporary Navy Federal Call Center position, you are expected to quickly adapt to fast-paced workflows and learn internal systems efficiently, as training periods are usually condensed. Call volume can fluctuate, so strong multitasking and problem-solving skills are essential for handling member inquiries and resolving issues promptly. Team members often collaborate to share updates and best practices, but you'll also work independently to meet daily metrics such as call resolution rates and customer satisfaction. Flexibility and a positive attitude are highly valued, as you may be asked to adjust to new procedures or schedules with little notice.

How much does Navy Federal pay hourly?

The hourly pay for a Temporary Navy Federal Call Center representative typically ranges from $15 to $20 per hour, depending on experience and location. These roles often include training and may require customer service skills, with schedules that can include evenings and weekends.
More about Temporary Navy Federal Call Center jobs
What cities are hiring for Temporary Navy Federal Call Center jobs? Cities with the most Temporary Navy Federal Call Center job openings:
What are the most commonly searched types of Navy Federal Call Center jobs? The most popular types of Navy Federal Call Center jobs are:
What states have the most Temporary Navy Federal Call Center jobs? States with the most job openings for Temporary Navy Federal Call Center jobs include:
What job categories do people searching Temporary Navy Federal Call Center jobs look for? The top searched job categories for Temporary Navy Federal Call Center jobs are:
Temporary Navy Federal Call Center jobs near you
Infographic showing various Temporary Navy Federal Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Member Financial Solutions - Mortgage Specialist II

Navy Federal Credit Union

Vienna, VA

Full-time

Posted 14 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

56th of 149 rated financial services

Job description

To control/collect on past due early stage mortgage and equity accounts (1 - 30 days) in delinquency, in accordance with all government, investor, VA/FHA, and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Work under moderate supervision. Perform moderately complex/varied tasks with moderate latitude.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes 2025 America's Best Large Employers
  • Forbes 2025 America's Best Employers for New Grads
  • Forbes 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
  • Military.com Top Military Spouse Employers 2025 
  • 2025 Handshake Early Talent Award

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Experience in performing clerical or administrative duties/responsibilities
  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Working knowledge of state and federal laws affecting the collection of delinquent mortgage and equity loans; real estate, bankruptcy and foreclosure
  • Experience in resolving complex mortgage collection issues and inquiries
  • Working knowledge of NFCU, Fannie Mae, VA and Freddie Mac and MI guidelines to determine eligibility for mortgage collection
  • Advanced knowledge of Fair Debt collection Practices Act, Fair Credit Reporting Act and related federal and state consumer protection rules and regulations
  • Working knowledge of accounting, credit, and/or lending principles and techniques
  • Exposure to leading, guiding and mentoring others
  • Experience in working with complex specialized accounts/default data as it relates to collections/bankruptcy regulations and practices
  • Ability to work independently and in a team environment
  • Effective clerical, technical or administrative skills
  • Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
  • Effective research, analytical, and problem solving skills
  • Effective verbal and written communication skills
  • Effective database and presentation software skills
  • Effective skill exercising initiative and using good judgment to make sound decisions

Desired Qualifications

  • Working knowledge of Navy Federal mortgage products, services, programs, policies and procedures

Additional Information

Hours: 

  • Monday - Friday, 12:30PM - 9:00PM, with rotating Saturdays 8:00AM - 12:00PM

Location: 

  • 820 Follin Lane, Vienna, VA 22180
  • Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines
  • Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
  • Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
  • Record, track and report member concerns to management
  • Notate member arrangements in Collection system, reason(s) for delinquency, and any foreclosure alternatives offered to member
  • Track and update action items in database(s)
  • Collect, prepare and maintain data for analysis, reports and reference
  • Perform manager share transfers (MST) for amounts up to authorized limits
  • Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
  • Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
  • Perform other related duties as assigned
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Ensure required notifications, including breach and collection letters, and any applicable state/regulatory/investor letters are sent to members
  • Initiate and ensure corrective action to member accounts and/or documentation to ensure complete and accurate documentation
  • Respond to inquiries; offer solutions to members, other business units and external organizations
  • Communicate external loss mitigation options, including, but not limited to: Making Home Affordable Program such as HARP
  • Offer short term property retention solutions including repayment plans, promises-to-pay, forbearance, modifications and deferral programs
  • Explain and communicate relinquishing property options such as short sales, deeds-in-lieu, and foreclosure

What Navy Federal Credit Union employees say

Pay

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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