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Commission Navy Federal Call Center Jobs (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Commission-Based ($16 per Vehicle Purchased) Position Overview We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Commission-Based ($16 per Vehicle Purchased) Position Overview We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This ...

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All JobsNavy Federal Call Center JobsCommission Navy Federal Call Center Jobs

Commission Navy Federal Call Center information

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How much do commission navy federal call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission navy federal call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Commission Navy Federal Call Center representative?

A Commission Navy Federal Call Center representative is an employee who works at Navy Federal Credit Union’s customer service center, assisting members with inquiries, account management, and problem resolution over the phone or through digital channels. These representatives provide information about financial products, help with transactions, and ensure members receive high-quality service. They are trained to handle a variety of requests, from basic account questions to more complex financial concerns, while adhering to the credit union’s policies and standards. The term 'commission' may refer to a specific team or role within the call center structure, although most Navy Federal representatives are salaried. This role is essential in maintaining member satisfaction and supporting the credit union’s mission.

What is the difference between Commission Navy Federal Call Center vs Customer Service Representative?

AspectCommission Navy Federal Call CenterCustomer Service Representative
Primary RoleHandle inbound/outbound calls related to financial products, sales, and service inquiriesAssist customers with product information, issue resolution, and account support
CredentialsTypically requires basic financial knowledge, communication skills, and sometimes sales experienceRequires strong communication skills, customer service experience, and basic financial knowledge
Work EnvironmentCall center setting, fast-paced, target-drivenOffice or remote, customer-focused, supportive environment
CompensationBase salary plus commissions or bonuses based on sales performanceHourly wage or salary, with potential bonuses for performance

While both roles involve customer interaction within the financial industry, the Commission Navy Federal Call Center emphasizes sales and performance-based pay, whereas Customer Service Representatives focus on support and issue resolution without sales targets.

How does the team structure in a Navy Federal Call Center support new employees as they adapt to the role?

At Navy Federal Call Centers, new employees typically join a supportive team environment where they work closely with experienced colleagues and supervisors. Structured onboarding and comprehensive training programs help new hires become familiar with systems, member service protocols, and compliance requirements. Team leads and mentors are available to answer questions and provide ongoing feedback, ensuring that new employees feel confident as they handle member inquiries. Regular team meetings and collaborative problem-solving also help reinforce a positive workplace culture and foster professional growth.

What are the key skills and qualifications needed to thrive as a Navy Federal Credit Union Call Center representative, and why are they important?

To excel as a Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and secure data entry tools is important for managing member accounts efficiently. Exceptional communication, patience, and stress management help you handle a high volume of inquiries and provide positive member experiences. These skills ensure members receive timely, accurate assistance, which upholds the credit union’s reputation and member satisfaction.
What cities are hiring for Commission Navy Federal Call Center jobs? Cities with the most Commission Navy Federal Call Center job openings:
What are the most commonly searched types of Navy Federal Call Center jobs? The most popular types of Navy Federal Call Center jobs are:
What states have the most Commission Navy Federal Call Center jobs? States with the most job openings for Commission Navy Federal Call Center jobs include:
Commission Navy Federal Call Center jobs near you

Participant Service Representative I

RA CCS, LLC.

Frostburg, MD

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

Federal Call Center Team Overview 
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center is in an exciting chapter. We are growing and looking for 25 new Participant Services Representatives to support our call center and Client through exemplary customer service. The below outlines the requirements and responsibilities of the position, and a few additional items are highlighted.
  1. This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days of paid vacation! Employees are benefit-eligible on their first day of employment.
  2. This position is 100% onsite, with the work location identified as: 1 Technology Dr. Frostburg, MD 21532
  3. We have a variety of schedules available including: 10:30am - 7pm ET, 11am - 7:30pm ET, 11:30am - 8pm ET, 12:30pm - 9 pm ET
  4. This position is hiring for a start date of 1/6/2025.
Position Purpose and Impact 
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center services our federal contract clients processing sensitive information through various forms of telephone support to manage customer inquiries and requests in alignment with the call center’s Service Level Agreements (SLAs) and position specific Key Performance Indicators (KPIs).
The Participant Services Representative supports inbound and outbound calls within various queues to service customer inquiries, transactions, and services in compliance with company policies, processes, and position (KPIs).
Responsibilities 
  • Responds to various inbound and outbound calls with pleasant telephone etiquette, the ability to effectively communicate information, provide inquiry resolution and escalation to callers per established processes, serve as a knowledgeable resource to callers utilizing company workflows and processes, and present caller-solutions in compliance with Company polices and position standards. 
  • Answers inquiries by clarifying, researching, locating, or processing desired information. 
  • Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. 
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. 
  • Effectively carries out a series of work instructions within a call center environment without supervision to resolve customer inquiries, complaints, and needs promptly. 
  • Effectively transfers misdirected callers to appropriate parties via correct transfer processes. 
  • Seeks assistance, guidance, or decision-making from management to assist callers when needed. 
  • Properly documents all calls in compliance with call type documentation standards. 
  • Accurately completes all work when updating caller or customer accounts or system information. 
  • Responsibly adheres and achieves individual KPIs and quality assurance standards while supporting the achievement of department KPIs, SLAs, and services goals and objectives. 
  • Completes all Company training and coaching as assigned and within a reasonable timeframe. 
  • Maintains solid knowledge and compliance with Company procedures, employee handbook policies, and specific call center policies including attendance, standards of conduct, etc. 
  • Ensures appropriate and proper communication with co-workers during shifts; properly handing off work or notifying management of call queue or client needs at shift end. 
  • Actively supports the department in achieving goals by practicing solid teamwork and providing best-in-class customer service to all callers. 
  • Supports the Federal Call Center by completing other duties as assigned.
Desired Qualifications 
  • Leads all facets of this position with excellent customer service. 
  • Maintains a courteous and professional manner which includes a calm and sophisticated disposition, not easily frustrated, stressed, or offended. Listens attentively to caller needs and demonstrates empathy. 
  • Builds rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. 
  • Demonstrated ability to provide a professional and friendly experience to both co-workers and callers. 
  • Demonstrated willingness and ability to answer questions and solve customer problems. 
  • Incorporates integrity, detail-oriented attention, and genuine care for callers and caller's needs within all interactions. 
  • Practices efficient communication and documentation practices; properly following Company verbal scripts, tasks as required, and ensuring need-to-know information, escalations, or follow-ups are effectively handled.
  • Completes all tasks with ownership and accountability; invested in ensuring all callers receive best-in-class service from start to finish; properly hands work off at shift end.
Desired Education and Experience 
  • High School Diploma with an Associate degree preferred. 
  • 2 – 3 years’ customer facing customer services experience required.
  • 1 – 2 years’ call center experience preferred.
  • Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint. 
  • Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation. 
  • Previous experience with Salesforce and Nice-in Contact beneficial. Desired Hardware and Software Competency 
  • Microsoft Suites Basic Level: familiar with suites in an office setting for email, presentations, etc. 
Technology Competencies: general internet skills including the ability to access/utilize various websites.