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Full Time Navy Federal Call Center Jobs (NOW HIRING)

Navy Federal Credit Union

Mortgage Processor I

Pensacola, FL · On-site

$37K - $52K/yr

Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Exposure to working in member/customer service preferably in a call center/retail banking/financial ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

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All JobsNavy Federal Call Center JobsFull Time Navy Federal Call Center Jobs

Full Time Navy Federal Call Center information

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$10

$17

$25

How much do full time navy federal call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for full time navy federal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How much does Navy Federal pay an hour?

The hourly pay for a Full Time Navy Federal Call Center representative typically ranges from $15 to $20 per hour, depending on experience and location. The role often includes benefits such as paid training and a supportive work environment, with schedules usually involving shifts that may include evenings and weekends.

Is it hard to get hired at Navy Federal?

Getting hired for a full-time Navy Federal Call Center position can be competitive, as the company values customer service skills, relevant experience, and a good work ethic. Candidates typically undergo multiple interview stages and background checks, and having strong communication skills and familiarity with banking products can improve chances of selection.

What is the 91-3 rule with Navy Federal?

The 91-3 rule in the context of a Full Time Navy Federal Call Center role typically refers to a policy where employees are expected to maintain a certain level of performance or attendance, such as not exceeding three unexcused absences within a 91-day period. This rule helps ensure consistent staffing and service quality in call center environments. Specific details may vary, so employees should consult internal policies or supervisors for precise information.

Does Navy Federal hire remote?

Navy Federal offers some remote call center positions, including full-time roles, depending on the department and job requirements. Candidates should review specific job postings for remote work options and ensure they meet the necessary technical and communication skills. Remote positions may require reliable internet and a suitable home workspace.

What is the difference between Full Time Navy Federal Call Center vs Customer Service Representative?

AspectFull Time Navy Federal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or retail environment, direct customer interaction
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries including banking, retail, and telecommunications
Search & Comparison IntentYes, often compared for customer service roles in financial institutionsYes, common alternative job title for similar roles

The Full Time Navy Federal Call Center role focuses on handling customer inquiries via phone within a financial services environment, requiring specific call center skills. Customer Service Representatives may work in diverse industries with similar responsibilities but may have different work settings. Both roles involve customer interaction, but the Navy Federal position is specialized for credit union services.

More about Full Time Navy Federal Call Center jobs
What cities are hiring for Full Time Navy Federal Call Center jobs? Cities with the most Full Time Navy Federal Call Center job openings:
What are the most commonly searched types of Navy Federal Call Center jobs? The most popular types of Navy Federal Call Center jobs are:
What states have the most Full Time Navy Federal Call Center jobs? States with the most job openings for Full Time Navy Federal Call Center jobs include:
What job categories do people searching Full Time Navy Federal Call Center jobs look for? The top searched job categories for Full Time Navy Federal Call Center jobs are:
Full Time Navy Federal Call Center jobs near you

Participant Service Representative I

RA CCS, LLC.

Dallas, TX

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

Federal Call Center Team Overview 
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center is in an exciting chapter. We are growing and looking for 25 new Participant Services Representatives to support our call center and Client through exemplary customer service. The below outlines the requirements and responsibilities of the position, and a few additional items are highlighted.
  1. This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days of paid vacation! Employees are benefit-eligible on their first day of employment.
  2. This position is 100% onsite, with the work location identified as: 717 N. Harwood St. Suite 2300, Dallas, TX 75201
  3. We have a variety of schedules available including: 9:30am - 6pm CT, 10am - 6:30pm CT, 10:30am - 7pm CT, 11:30am - 8pm ET
  4. This position is hiring for a start date of 1/6/2025. 
Position Purpose and Impact 
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center services our federal contract clients processing sensitive information through various forms of telephone support to manage customer inquiries and requests in alignment with the call center’s Service Level Agreements (SLAs) and position specific Key Performance Indicators (KPIs).
The Participant Services Representative supports inbound and outbound calls within various queues to service customer inquiries, transactions, and services in compliance with company policies, processes, and position (KPIs).
Responsibilities 
  • Responds to various inbound and outbound calls with pleasant telephone etiquette, the ability to effectively communicate information, provide inquiry resolution and escalation to callers per established processes, serve as a knowledgeable resource to callers utilizing company workflows and processes, and present caller-solutions in compliance with Company policies and position standards. 
  • Answers inquiries by clarifying, researching, locating, or processing desired information. 
  • Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. 
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. 
  • Effectively carries out a series of work instructions within a call center environment without supervision to resolve customer inquiries, complaints, and needs promptly. 
  • Effectively transfers misdirected callers to appropriate parties via correct transfer processes. 
  • Seeks assistance, guidance, or decision-making from management to assist callers when needed. 
  • Properly documents all calls in compliance with call type documentation standards. 
  • Accurately completes all work when updating caller or customer accounts or system information. 
  • Responsibly adheres and achieves individual KPIs and quality assurance standards while supporting the achievement of department KPIs, SLAs, and services goals and objectives. 
  • Completes all Company training and coaching as assigned and within a reasonable timeframe. 
  • Maintains solid knowledge and compliance with Company procedures, employee handbook policies, specific call center policies including attendance, standards of conduct, etc. 
  • Ensures appropriate and proper communication with co-workers during shifts; properly handing off work or notifying management of call queue or client needs at shift end. 
  • Actively supports the department in achieving goals by practicing solid teamwork and providing best-in-class customer service to all callers. 
  • Supports the Federal Call Center by completing other duties as assigned.
Desired Qualifications 
  • Leads all facets of this position with excellent customer service. 
  • Maintains a courteous and professional manner which includes a calm and sophisticated disposition, not easily frustrated, stressed, or offended. Listens attentively to caller needs and demonstrates empathy. 
  • Builds rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. 
  • Demonstrated ability to provide a professional and friendly experience to both co-workers and callers. 
  • Demonstrated willingness and ability to answer questions and solve customer problems. 
  • Incorporates integrity, detail-oriented attention, and genuine care for callers and caller's needs within all interactions. 
  • Practices efficient communication and documentation practices; properly following Company verbal scripts, tasks as required, and ensuring need-to-know information, escalations, or follow-ups are effectively handled.
  • Completes all tasks with ownership and accountability; invested in ensuring all callers receive best-in-class service from start to finish; properly hands work off at shift end.
Desired Education and Experience 
  • High School Diploma with an Associate degree preferred. 
  • 2 – 3 years’ customer facing customer services experience required.
  • 1 – 2 years’ call center experience preferred.
  • Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint. 
  • Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation. 
  • Previous experience with Salesforce and Nice-in Contact beneficial. Desired Hardware and Software Competency 
  • Microsoft Suites Basic Level: familiar with suites in an office setting for email, presentations, etc. 
  • Technology Competencies: general internet skills including the ability to access/utilize various websites