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Full Time Navy Federal Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Director of Admissions   Job Type : Full-Time, 2nd Shift (3 -11pm), One weekend shift required   About the Role:    * The Call Center Representative is an integral member of the Admissions ...

Posted today

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Any Job Type: Full-Time/Regular Date Updated: July 09, 2026 Years of Experience: Any Starting Date ... SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to ...

Precision Opinion

Call Center Interviewer

Las Vegas, NV · On-site

$14 - $22.35/hr

... our federal healthcare study at a rate of $22.35 an hour! This is steady work at a Las Vegas premier call center. No experience necessary and we pay for training. We offer: * Full Time Hours ...

Precision Opinion

Call Center Interviewer

Las Vegas, NV · On-site

$14 - $22.35/hr

... our federal healthcare study at a rate of $22.35 an hour! This is steady work at a Las Vegas premier call center. No experience necessary and we pay for training. We offer: * Full Time Hours ...

Legacy Staffing

Call Center Associate

Shafter, CA

$21/hr

Shafter, CA Employment Type: Full-Time/Temp Assignment C ompensation: $21 as a temp Position ... Ensure compliance with all local, state, and federal regulations * Participate in Quality Assurance ...

Seamar

Call Center Specialist

Seattle, WA · On-site

$19 - $24/hr

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a ... Sea Mar is a mandatory COVID-19 and flu vaccine organization Full-time Call Center Specialist ...

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All JobsNavy Federal Call Center JobsFull Time Navy Federal Call Center Jobs

Full Time Navy Federal Call Center information

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How much do full time navy federal call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time navy federal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Navy Federal Call Center vs Customer Service Representative?

AspectFull Time Navy Federal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or retail environment, direct customer interaction
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries including banking, retail, and telecommunications
Search & Comparison IntentYes, often compared for customer service roles in financial institutionsYes, common alternative job title for similar roles

The Full Time Navy Federal Call Center role focuses on handling customer inquiries via phone within a financial services environment, requiring specific call center skills. Customer Service Representatives may work in diverse industries with similar responsibilities but may have different work settings. Both roles involve customer interaction, but the Navy Federal position is specialized for credit union services.

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Full Time Navy Federal Call Center jobs near you

Call Center Manager

TransCore

Union, NJ

$80K - $99K/yr

Full-time

Re-posted 3 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 156 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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