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Virtual Call Center Jobs (NOW HIRING)

Dynata

$14/hr

Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely! We are looking for talented bilingual call center survey agents to perform outbound ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Implement virtual training, onboarding, and ongoing coaching programs * Analyze performance data to ...

EYE CLINIC OF WISCONSIN

Call Center Manager

Wausau, WI · On-site

... virtual messaging. This position involves leading a team, providing training and resources to ... The Call Center Manager ensures that patient care via phone and messaging is both efficient and ...

Blue Sky Bank

Call Center Representative

Tulsa, OK

$14 - $17.75/hr

Perform ITM virtual/video teller services, maintaining a professional, camera-ready presence and ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

Blue Sky Bank

Call Center Representative

Tulsa, OK

$13.75 - $17.25/hr

Perform ITM virtual/video teller services, maintaining a professional, camera-ready presence and ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

mpi

Call Center Representative

Los Angeles, CA

$26/hr

Ability to complete all required training in classroom or in a virtual environment inclusive of ... Meet established call center performance metrics as an individual to assist the department in ...

Blue Sky Bank

Call Center Representative

Tulsa, OK · On-site

$14 - $17.75/hr

Perform ITM virtual/video teller services, maintaining a professional, camera-ready presence and ... Call Center experience preferred. * Valid driver's license, proof of insurance, qualifying motor ...

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How much do virtual call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

More about Virtual Call Center jobs
What cities are hiring for Virtual Call Center jobs? Cities with the most Virtual Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Virtual Call Center jobs? States with the most job openings for Virtual Call Center jobs include:
What job categories do people searching Virtual Call Center jobs look for? The top searched job categories for Virtual Call Center jobs are:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 79% Full Time, 9% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
Virtual Call Center Agent - Utah (Day)

Virtual Call Center Agent - Utah (Day)

Dynata

Salt Lake City, UT • Remote

$13/hr

Part-time

Posted 17 days ago

Job description

Virtual Call Center Agent - Utah (Day) page is loaded## Virtual Call Center Agent - Utah (Day)remote type: Fully Remotelocations: USA (Virtual UT): USA (Virtual, ID): USA (Virtual, NV): USA (Virtual TN)time type: Part timeposted on: Posted Todayjob requisition id: REQ13041Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond.

The opinions you collect, and record are sent to our clients to help them make more informed business decisions.*No sales or collections involved!***Come Join Our Team*** Base wage of $13/hr. Work remote from the comfort of your home We will train the right candidate Positive attitude and willingness to learn. Flexible shifts within our operating hours**Shift Details:*** Must be available to work within the hours of 7:00 AM – 5:00 PM MST Monday – Friday Minimum 4 consecutive hours per shift Minimum 20 hours per week**Job Requirements:*** Must live and work in one of the following U.S. states: UT, NV, ID, or TN Must be 18 years or older Ability to read and speak clearly Ability to handle difficult calls in a professional manner Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform Typing speed of 30 wpm while maintaining accuracy is preferred Ability to sit and type for majority of shift Ability to provide own equipment (laptop, headset, webcam etc.) Have a dedicated, quiet working space that is free of distractions to conduct businessEquipment RequirementsOur system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS No Chromebooks - these are not compatible with our systems 8 GB of RAM 64 bit Operating system 1.8GHz CPU or faster with at least 2 cores Most recently updated version of Chrome browser Ability to download software to the computer A personal email address capable of receiving files 10 Mbps download internet access speed, 5 mbps upload speed or higher. Direct plug-in wired access to the data connection (should be postpaid) Direct plug-in access for power for computer or laptop USB or other WIRED headset with mic.

NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset Working Webcam Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection Quiet, noise-free home office space that is free of distractions. Knowledgeable in using the computer and can navigate.Join the Dynata team today!At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities.

We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity. #J-18808-Ljbffr

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