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Virtual Call Center Jobs (NOW HIRING)

Jobs for Humanity

Virtual Call Center Agent

$15.25 - $20.25/hr

Virtual Call Center Agent Virtual Call Center Agent we're looking for motivated individuals to join our team. This is an entry-level role that includes comprehensive on-the-job training. A minimum 9 ...

Dynata

Virtual Call Center Agent

$13/hr

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for ...

Dynata

Virtual Call Center Agent - Utah (Day)

$13/hr

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home ...

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Orrie gaines Photography, LLC

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Virtual Call Control Specialist

Richmond, VA · Remote

$17 - $24/hr

... call center, virtual reception, customer service, or administrative phone support • Excellent verbal communication skills with a friendly, professional phone presence • Strong organizational ...

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Orrie gaines Photography, LLC

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Virtual Call Control Specialist

Richmond, VA · Remote

$17 - $24/hr

... call center, virtual reception, customer service, or administrative phone support • Excellent verbal communication skills with a friendly, professional phone presence • Strong organizational ...

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NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Implement virtual training, onboarding, and ongoing coaching programs * Analyze performance data to ...

Orrie gaines Photography, LLC

Be Seen First

Virtual Call Control Specialist

Richmond, VA · Remote

$17 - $24/hr

... call center, virtual reception, customer service, or administrative phone support • Excellent verbal communication skills with a friendly, professional phone presence • Strong organizational ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What cities are hiring for Virtual Call Center jobs? Cities with the most Virtual Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Virtual Call Center jobs? States with the most job openings for Virtual Call Center jobs include:
What job categories do people searching Virtual Call Center jobs look for? The top searched job categories for Virtual Call Center jobs are:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 92% Full Time, 5% Part Time, and 1% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.

Virtual Call Center Agent

Jobs for Humanity

Remote

$15.25 - $20.25/hr

Other

Posted 4 days ago

Job description

Virtual Call Center Agent

Virtual Call Center Agent we're looking for motivated individuals to join our team. This is an entry-level role that includes comprehensive on-the-job training. A minimum 9-month commitment is required.

Qualifications

  • Strong verbal and written communication skills
  • Basic computer proficiency
  • Fluent in English
  • Dependable, eager to learn, and open to feedback
  • Must maintain perfect attendance during the initial training period (approximately 2 weeks)

Technical Setup Laptop Requirements: Windows: 8GB RAM, Intel Core i5 (4 cores) or higher, 2.0GHz+ Mac: 8GB RAM, macOS Catalina or Big Sur (M1 chip supported), 2.0GHz+

Audio Equipment Wired USB headset with a built-in microphone (wireless or Bluetooth headsets are not permitted)

Internet Connection Wired LTE router using a SIM card and connected by cable Wi-Fi or mobile hotspots will not be accepted

Schedule & Compensation Full-time: 5 days per week, 8–9 hours daily Base pay with potential performance-based incentives Participate in two annual company events

Key Responsibilities Manage inbound and outbound customer calls Handle inquiries and provide appropriate solutions Accurately document interactions and follow company scripts Maintain professionalism and a distraction-free workspace

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