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Virtual Call Center Jobs in Atlanta, GA (NOW HIRING)

Pridestaff

Remote Call Center Supervisor

Atlanta, GA · Remote

$28/hr

Work collaboratively to lead, coach, and support a team of virtual customer service representatives. Oversee daily call center operations, queue management, and service level agreement (SLA ...

New

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

... virtual, and hands-on training for new hires and current employees. · Facilitate onboarding ... a call center, customer service, operations, or related environment. · 1+ year in training ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Atlanta, GA

Virtual Call Center information

See Atlanta, GA salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual call center in Atlanta, GA is $13.52, according to ZipRecruiter salary data. Most workers in this role earn between $9.23 and $15.72 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Atlanta, GA?

The most popular types of Call Center jobs in Atlanta, GA are:

What are popular job titles related to Virtual Call Center jobs in Atlanta, GA?

For Virtual Call Center jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Atlanta, GA look for?

The top searched job categories for Virtual Call Center jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Virtual Call Center jobs?

Cities near Atlanta, GA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, and 17% Contract. Highlights an 80% In-person, 6% Hybrid, and 14% Remote job distribution, with an average salary of $28,128 per year, or $13.5 per hour.

Remote Call Center Supervisor

Pridestaff

Atlanta, GA • Remote

$28/hr

Full-time

Posted 3 days ago

New

Job description

Remote Call Center Supervisor

Shifts: Vary
Training: Monday - Friday, 9:00 AM - 6:00 PM (Remote)
Normal: Monday - Friday, 8:00 AM - 8:00 PM (Remote)

**Must be available for any 8hr shifts within the 12 hour range, Holidays, and Weekends when business needs arise**

Pay Rate: $28/hour
Experience: 5 years of experience in a call center supervisor role. 
For immediate consideration, please apply with your up-to-date resume!


Remote Call Center Supervisor Job Summary: Work collaboratively to lead, coach, and support a team of virtual customer service representatives. Oversee daily call center operations, queue management, and service level agreement (SLA) adherence. 


Remote Call Center Supervisor Responsibilities:

  • Direct, mentor, and motivate a team of remote customer service representatives to ensure daily, weekly, and monthly performance goals are met.
  • Manage real-time call queue metrics, agent adherence, and operational adjustments.
  • Complete operational documentation, performance reports, and team metrics tracking.


Remote Call Center Supervisor Skills:

  • Excellent communication skills.
  • Must be computer savvy.
  • Possess strong leadership and coaching skills.
  • Proven ability to manage remote teams and handle escalations.


Remote Call Center Supervisor Requirements:

  • Must have a reliable high-speed internet connection and a dedicated, quiet work environment.
  • Proven minimum of 5 years of experience in a Call Center Supervisor or Team Lead role.
  • Strong technical proficiency with CRM software.
  • Demonstrated ability to lead, motivate, and manage a remote workforce independently.
  • Exceptional organizational, problem-solving, and written/verbal communication skills.


Benefits Of Working With PrideStaff:

  •  Medical, Rx, and Wellness Benefits
  •  Dental and Vision Plan Options
  •  Short-term Disability
  •  401(k) Retirement Plan
  •  Holiday Pay


Join Us.
PrideStaff Company Overview:
PrideStaff wants you to Succeed! We have dedicated Consultants that provide employment market insights and resources! We offer the support you need along the way. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

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About PrideStaff

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Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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