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Virtual Call Center Jobs in Augusta, GA (NOW HIRING)

ADP

HR Business Advisor

Augusta, GA · On-site

HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the ... call center initiatives and programs in both an inbound and outbound call center capacity and ...

New

ADP

HR Business Advisor

Augusta, GA · Hybrid

HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the ... call center initiatives and programs in both an inbound and outbound call center capacity and ...

New

The Guitar Center Company

Education Account Manager

GA · On-site

Music & Arts, (a division of Guitar Center) is the nation's largest school music dealer in band ... We are seeking a Business Development Sales Specialist (we call them Education Account Managers) to ...

New

Trinity Health

Contingent Hospice RN

Augusta, GA · On-site

$69K - $87K/yr

... Virtual Care Center RNs. Contingent Hospice RN Case Manager position summary Our Hospice RN Case ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Physical Therapist, Home Health Care

Augusta, GA · On-site

$42.25 - $54.50/hr

... Virtual Care Center RNs. Territory: Athens, GA Physical Therapist position summary Our home care ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home Care Physical Therapist

Augusta, GA · On-site

$42.25 - $54.50/hr

... Virtual Care Center RNs. Territory: Athens, GA Physical Therapist position summary Our home care ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home care weekend RN

Augusta, GA · On-site

... access to our Virtual Care Center RNs. Home Care Baylor RN position summary Provides primary ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home care LPN-revisit nurse

Augusta, GA · On-site

$24.50 - $32.50/hr

... Virtual Care Center RNs. Home Care LPN position summary Our home care LPNs use cutting edge ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Music & Arts

Education Account Manager

Martinez, GA

Music & Arts, (a division of Guitar Center) is the nation's largest school music dealer in band ... We are seeking a Business Development Sales Specialist (we call them Education Account Managers) to ...

New

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Augusta, GA

Virtual Call Center information

See Augusta, GA salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual call center in Augusta, GA is $13.22, according to ZipRecruiter salary data. Most workers in this role earn between $9.04 and $15.38 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Augusta, GA?

The most popular types of Call Center jobs in Augusta, GA are:

What are popular job titles related to Virtual Call Center jobs in Augusta, GA?

For Virtual Call Center jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Augusta, GA look for?

The top searched job categories for Virtual Call Center jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Virtual Call Center jobs?

Cities near Augusta, GA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Augusta, GA as of August 2026, with employment types broken down into 69% Full Time, 21% Part Time, and 10% Contract. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $27,495 per year, or $13.2 per hour.

HR Business Advisor

ADP

Augusta, GA • On-site

Full-time

Posted 2 days ago

New

Job description

ADP is hiring a Human Resource Business Advisor (HRBP). This is a hybrid role, working in the office 3 days a week and from home 2 days a week.
The Human Resource Business Advisor (HRBA) is a Human Resources subject matter expert interfacing with ADP clients to provide HR advisory support and service to both address on demand/urgent issues as well as help to strategically drive results. HRBAs deliver detailed HR best practice advice and information around regulations and provide clients with practical guidance through the HR management processes across the HR lifecycle. HRBAs also play a key role in ensuring client engagement across ADP's products and services.
HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the HR Solutions Specialist counterparts, in addition they are highly focused on HR projects and research, including content, training and other development projects to increase their HR knowledge and experience. They provide on-demand HR consultation and advice to clients through email and phone, working closely with their more Sr. counterparts, team leads and management to assist in resolving more complex HR issues for clients.
RESPONSIBILITIES:
  • Utilizing a proactive, consultative approach, receives and responds to client inquiries, ranging in complexity and scope, by educating clients on human resources tools, information, and best practices regarding: federal and state law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics.
  • Leverages every client touchpoint as an opportunity to create value for the client by not just providing HR best practice information but also identifying and sharing information on HR Solutions products, features and capabilities that can help to address the clients immediate HR needs as well as strategically support long terms needs.
  • Schedules training and future meetings with the client as appropriate.
  • Effectively executes inbound and outbound client communications, with quality, in accordance with standard ADP call strategies and expectations.
  • Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP.
  • Must be able to transition between a wide variety of HR competencies quickly and proficiently.
  • Researches information from multiple resources to provide best practice knowledge to external and internal clients.
  • External clients range in size, employees, and span a wide variety of industries and levels of HR experience.
  • Keeps up-to-date and proficient on a wide variety of employment laws and regulations at both the state and federal levels, including, but not limited to: ADA, ADEA, Civil Rights Act, COBRA, FLMA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment.
  • Continually updates and maintains knowledge of other HR related topics including, but not limited to EEO compliance, record keeping requirements, proper investigative procedures, management practices, etc.
  • Participates in training and reviews documentation to keep current on HR related topics and system and product enhancements and changes.
  • Participates in assigned HR projects to increase HR knowledge and experience including but not limited to HR content creation, in depth HR research, development of HR training, works with multiple levels of HR Solutions team to assist in resolving multiple complex HR issues for clients.
  • Regularly responds to client inquiries through participation on the email triage team.
    Executes other duties and projects as assigned including but not limited to, overflow support for other call center initiatives and programs in both an inbound and outbound call center capacity and keeping up-to-date and proficient on new product enhancements and changes via in-house training, seminars, documentation, etc.; participates in training programs designed to enhance service skills.

QUALIFICATIONS REQUIRED:
  • BS in Human Resources or equivalent education in related field
  • 2-3 years HR experience, at least 1 year of generalist experience
  • Must be able to work flexible hours (Monday-Friday - 6:30 a.m. to 6:30 p.m. - 40 hour work week). Position is non-exempt/hourly.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • PHR or SPHR certification preferred
  • Bilingual in English and Spanish is a plus!!!

#LI-Hybrid
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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