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Virtual Call Center Jobs in Augusta, GA (NOW HIRING)

Coforge

Call Center Trainer

Augusta, GA · On-site

Call Center, BPO training, Training Delivery, Virtual Training, Training Needs Analysis, Learning & Development (L&D), Content Development, Adult Learning Theories, E-Learning Development ...

New

ADP

HR Business Advisor

Augusta, GA · On-site

HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the ... call center initiatives and programs in both an inbound and outbound call center capacity and ...

ADP

HR Business Advisor

Augusta, GA · Hybrid

HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the ... call center initiatives and programs in both an inbound and outbound call center capacity and ...

Afni

Remote Customer Service Representative

Augusta, GA · On-site

$14.50 - $15/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Trinity Health

Physical Therapist, Home Health Care

Augusta, GA · On-site

$42.25 - $54.50/hr

... Virtual Care Center RNs. Territory: Athens, GA Physical Therapist position summary Our home care ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Contingent Hospice RN

Augusta, GA · On-site

$69K - $87K/yr

... Virtual Care Center RNs. Contingent Hospice RN Case Manager position summary Our Hospice RN Case ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Physical Therapist, Home Health Care

Augusta, GA · On-site

$42.25 - $54.50/hr

... Virtual Care Center RNs. Territory: Athens, GA Physical Therapist position summary Our home care ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Contingent Hospice RN

Augusta, GA · On-site

$69K - $87K/yr

... Virtual Care Center RNs. Contingent Hospice RN Case Manager position summary Our Hospice RN Case ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Contingent/PRN Hospice RN

Augusta, GA · On-site

$69K - $87K/yr

... Virtual Care Center RNs. Contingent Hospice RN Case Manager position summary Our Hospice RN Case ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

New

Trinity Health

Contingent/PRN Hospice RN

Augusta, GA · On-site

$69K - $87K/yr

... Virtual Care Center RNs. Contingent Hospice RN Case Manager position summary Our Hospice RN Case ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home Care Physical Therapist

Augusta, GA · On-site

$42.25 - $54.50/hr

... Virtual Care Center RNs. Territory: Athens, GA Physical Therapist position summary Our home care ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home Care Physical Therapist

Augusta, GA · On-site

$42.25 - $54.50/hr

... Virtual Care Center RNs. Territory: Athens, GA Physical Therapist position summary Our home care ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home care LPN-revisit nurse

Augusta, GA · On-site

$24.50 - $32.50/hr

... Virtual Care Center RNs. Home Care LPN position summary Our home care LPNs use cutting edge ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home care weekend RN

Augusta, GA · On-site

... access to our Virtual Care Center RNs. Home Care Baylor RN position summary Provides primary ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

Trinity Health

Home care weekend RN

Augusta, GA · On-site

... access to our Virtual Care Center RNs. Home Care Baylor RN position summary Provides primary ... call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with ...

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Augusta, GA

Virtual Call Center information

See Augusta, GA salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual call center in Augusta, GA is $13.22, according to ZipRecruiter salary data. Most workers in this role earn between $9.04 and $15.38 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Augusta, GA?

The most popular types of Call Center jobs in Augusta, GA are:

What are popular job titles related to Virtual Call Center jobs in Augusta, GA?

For Virtual Call Center jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Augusta, GA look for?

The top searched job categories for Virtual Call Center jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Virtual Call Center jobs?

Cities near Augusta, GA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Augusta, GA as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% In-person job distribution, with an average salary of $27,495 per year, or $13.2 per hour.

Call Center Trainer

Coforge

Augusta, GA • On-site

Other

Posted 2 days ago

New

Coforge rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

165th of 226 rated it services

Job description

Job Title: Call Center Trainer

Skills: Call Center, BPO training, Training Delivery, Virtual Training, Training Needs Analysis, Learning & Development (L&D), Content Development, Adult Learning Theories, E-Learning Development, Performance Evaluation & Assessment, MS Teams/Webex/Zoom, Project Management, Stakeholder Management, Compliance Training, Training Reporting, Instructional Design, Communication Skills, Microsoft Excel, MS PowerPoint, Training Documentation, Coaching & Feedback, Learning Management Systems (LMS)

Experience: 3+ years

Location: Augusta, GA

Fulltime

5 Days Onsite


We at Coforge are hiring an Call Center Trainer with the following skillset:

  • Facilitate training virtual or face to face sessions for new hires and tenured employees
  • Document and publish training performance reports in a timely manner
  • Drive training completion on compliance and developmental courses
  • Conduct training needs analysis on knowledge, skill, and behavior gaps in training classes
  • Evaluate the performance of agents using tools available such as assessments, playbook observations, and provide recommendations under the guidance of the Training Supervisor or Training Manager
  • Calibrate with client stakeholders and the quality team to ensure process updates and alignment
  • Design, develop, and implement training content and e-learning including handouts, checklists, manuals, tests/quizzes, presentations, scripts, video, audio, role plays, etc.
  • Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.
  • Maintain content in a library of reusable assets such as pictures, video, and templates.
  • Complete and pass Coforge Trainer Certification and any program certification required by the client


Qualifications and Education Requirements

  • University/College graduate or equivalent relevant work experience
  • At least B2 in CEF Language proficiency in both English
  • Insurance background a plus


Preferred Skills & Behaviors

  • Strong understanding of adult learning theories
  • Working knowledge of Excel, high level of proficiency in MS Word and Powerpoint
  • Proficient in virtual platforms MS Teams, Webex, Zoom, etc
  • Self-starter, high level of flexibility, and can do attitude
  • Ability to collaborate and build strong inter-functional relationships
  • Strong training writing and training content development skills, with focused attention to details with the ability to analyse, organise, and effectively communicate complex
  • Solid time management and project management skills


Experience

  • At least two years of experience in a training or learning delivery environment
  • Experience in simultaneously training in-center and virtual teams
  • Experience working through learning platforms and content writing tools an advantage


What Coforge employees say

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