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Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...

1st Class Assist

Appointment Setter

Atlanta, GA · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Atlanta, GA · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

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Virtual Call Center information

See Decatur, GA salary details

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How much do virtual call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for virtual call center in Decatur, GA is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.96 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Virtual Call Center jobs in Decatur, GA? For Virtual Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Decatur, GA look for? The top searched job categories for Virtual Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Call Center jobs? Cities near Decatur, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Decatur, GA as of July 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $28,557 per year, or $13.7 per hour.

Outbound Call Center Representative

Payentry

Norcross, GA

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners.

What You'll Do:

Calling businesses to schedule appointments for our Sales Reps to meet with the business owners/decision makers to market our services

Communicating our payroll, HR, and payroll tax services to business owners on the phone

Scheduling virtual, in-person, and phone meetings between business owners and sales team members

Outbound cold calling approximately 200 numbers daily in the call center from the call list

Other duties as needed

What You Bring to the Table:

One year of sales, call center, or collections experience preferred

 Strong customer service or sales background

Experience in outbound calling and warm calling techniques

Prior experience in B2B sales and telemarketing would be beneficial

Good conversation and people skills essential


Where You'll Work:

 Schedule: Monday-Friday 9:00 A.M to 5:00 P.M, initially fully on-site with the opportunity for a hybrid model based on performance

This is a full-time position that does not require weekends or late nights

 Commuting to Peachtree Corners, GA is required initially before any remote opportunities are offered**


Total Rewards and Growth:

Compensation: $20-24 / hr. earned on average by team members in position less than one year (includes $17 / hr. base pay + significant incentive compensation based on performance).

Average total compensation: $35,000 for first-year team members, $40,000 for team members in position over one year; over $50,000+ for top-performing team members

Benefits: Payentry offers a benefits package that includes Medical, Dental, Vision, Life, Paid Time Off, and STD coverage as well as a 401(k) plan.


Payentry is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or other applicable laws. Reasonable accommodation requests to apply or participate in the interview process may be submitted to internalhr@payentry.com

Employment Type: FULL_TIME

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