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Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

1st Class Assist

Appointment Setter

Atlanta, GA · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Atlanta, GA · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

Tror

MS Dynamics Cum Power Apps Architect

Atlanta, GA

$79.80K - $106.70K/yr

... have Contact center / Call center experiance Mandate skills: Candidate should have proven ... Hands-on experience implementing conversational AI, Copilot, or virtual agents * Experience with ...

Elevance Health

Pharmacy Technician II

Atlanta, GA

$16.75 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Pharmacy Technician II

Atlanta, GA · On-site

$16.75 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Pharmacy Technician II

Atlanta, GA

$16.75 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

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How much do virtual call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for virtual call center in Decatur, GA is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.96 per hour, depending on experience, location, and employer.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Virtual Call Center jobs in Decatur, GA? For Virtual Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Decatur, GA look for? The top searched job categories for Virtual Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Call Center jobs? Cities near Decatur, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Decatur, GA as of May 2026, with employment types broken down into 4% Locum Tenens, 4% As Needed, 76% Full Time, 8% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $28,557 per year, or $13.7 per hour.
Manager, Language Access Services

Manager, Language Access Services

Emory Healthcare

Atlanta, GA • On-site

$139K/yr

Full-time

Posted 12 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 207 frontline employees who took The Breakroom Quiz

158th of 864 rated healthcare providers

Job description

Description
The System Manager, Language Access Services is responsible for the day-to-day management, coordination, and quality assurance of interpretation and translation services across Emory Healthcare. This role oversees frontline staff and operational workflows to ensure 24/7 language access compliance, service delivery excellence, and support for patients with Limited English Proficiency (LEP) or other communication barriers.
The Manager plays a critical leadership role in interpreter training, workflow optimization, regulatory compliance, and partnership with clinical and non-clinical teams across the healthcare system. This position reports to the System Director, Language Access Services and ensures that all language services align with organizational standards, federal regulations, and patient experience priorities.
RESPONSIBILITIES
Compliance and Quality Assurance
  • Develops and enforces policies to ensure compliance with CLAS Standards, Joint Commission requirements, CMS regulations, and Section 1557.
  • Monitors operational metrics including interpreter wait times, service fulfillment rates, and vendor utilization.
  • Leads quality audits and prepares reports for leadership.
  • Identifies and resolves issues that may impact communication access for LEP and Deaf/Hard-of-Hearing patients.
Cross-Departmental Collaboration and Education
  • Partners with clinical, nursing, administrative, and IT teams to integrate language access services into care delivery workflows.
  • Educates staff on legal requirements, interpreter protocols, and appropriate service utilization.
  • Coordinates onboarding for new facilities and departments.
  • Provides training on system policies, interpreter protocols, and patient communication rights.
Program Planning and Performance Monitoring
  • Tracks system-wide service metrics and trends to inform operational and strategic planning.
  • Uses data analytics and reporting tools to identify improvement opportunities and support leadership initiatives.
  • Leads cultural competency programs and interpreter development initiatives aligned with national standards.
Resource and Vendor Oversight
  • Manages departmental resources, technology platforms, and vendor relationships to ensure efficient service delivery.
  • Oversees scheduling systems, Video Remote Interpreting (VRI), Over-the-Phone Interpreting (OPI) platforms, and virtual call center operations.
  • Evaluates resource utilization and recommends process improvements and cost optimization strategies.
Professional Development and Representation
  • Represents the Language Access Services department on internal committees, professional associations, and external forums.
  • Maintains current knowledge of best practices in language access and interpretation through continuing education, training, and professional networking.
Patient-Centered Equity and Outreach
  • Leads or participates in initiatives that promote equity, cultural responsiveness, and access to care.
  • Collaborates with Marketing and Patient Experience teams to enhance outreach and education for LEP communities.
  • Promotes a culture of inclusion, trust, accountability, and patient-centered care across the healthcare system.
Work Environment
Work Type:
Hybrid employee - splits time between working remotely and working onsite.
Travel:
Less than 10% travel may be required.
MINIMUM QUALIFICATIONS
Education
Bachelor's degree from an accredited institution in one of the following or a related field:
  • Business Administration
  • Healthcare Administration
  • Interpreting Studies
  • Public Health
Experience
  • 7+ years of relevant experience in healthcare or social services settings
  • At least three (3) years in a supervisory or management role

Equivalent Experience Consideration:
An Associate's degree with 9+ years of progressively responsible experience, including 5+ years in leadership within healthcare or language services, may be considered in lieu of a bachelor's degree.
Additional Requirements
  • Fluency in English and at least one additional spoken language
  • Demonstrated experience in team leadership and operational management
  • Completion of a qualified medical interpreter training program (e.g., Bridging the Gap)
Knowledge, Skills, and Abilities
  • Knowledge of CLAS Standards, Title VI, Section 1557, and Joint Commission language access requirements
  • Familiarity with the National Code of Ethics and interpreter standards of practice
  • Strong organizational, interpersonal, and customer service skills
  • Ability to manage service delivery operations and collaborate across multidisciplinary teams
  • Ability to analyze operational metrics and drive performance improvements
  • Additional duties may be assigned by leadership
Preferred Qualifications
Education
Master's Degree in:
  • Business Administration
  • Healthcare Administration
  • Interpreting Studies
  • Public Health
  • Or a related field
Experience
  • 9+ years of relevant experience
  • 5+ years in a management role
  • Prior experience within a large, multi-site healthcare system
Certification
  • National certification through:
    • CCHI (Certification Commission for Healthcare Interpreters), or
    • NBCMI (National Board of Certification for Medical Interpreters)

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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