Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

Job Summary:
Essex Solutions is seeking a Senior Network Architect responsible for the strategic design and evolution of a secure and scalable enterprise network infrastructure. This role involves providing technical leadership, mentoring staff, and ensuring high availability and performance across network systems.
Responsibilities:
• Lead the architecture, design, and implementation of enterprise network solutions across LAN, WAN, cloud, and hybrid environments.
• Define and maintain network architecture standards, roadmaps, and best practices aligned with organizational strategy.
• Provide technical leadership and oversight for complex network and telecommunications projects.
• Evaluate, recommend, and oversee the deployment of networking technologies, tools, and vendors.
• Collaborate with business units and IT leadership to translate business requirements into scalable technical solutions.
• Ensure high availability, redundancy, and disaster recovery capabilities across all network systems.
• Oversee performance tuning, capacity planning, and proactive monitoring strategies.
• Lead root cause analysis and resolution of critical network and infrastructure issues.
• Architect and support secure network frameworks, ensuring compliance with security policies and industry standards.
• Design and integrate telecommunications systems, including VoIP, call center technologies, and unified communications platforms.
• Drive automation initiatives using scripting (e.g., PowerShell) and infrastructure-as-code methodologies where applicable.
• Mentor and guide network engineers and administrators, fostering technical growth and best practices.
• Manage vendor relationships, including contract negotiations and performance management.
• Contribute to budgeting, forecasting, and cost optimization strategies for network infrastructure.
• Develop and enforce policies, procedures, and documentation related to network architecture and operations.
• Lead or support audits, risk assessments, and compliance initiatives.
• Support of Microsoft servers and virtual infrastructure.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)
• 8–12+ years of progressive experience in network engineering and architecture roles
• Demonstrated experience designing and supporting enterprise-scale network environments
• Advanced expertise in network architecture, design principles, and enterprise infrastructure
• Strong leadership and mentoring capabilities
• Proven ability to design systems from high-level business requirements
• Expert-level troubleshooting and root cause analysis skills
• Strong project management and organizational skills
• Excellent communication skills, with the ability to present complex technical concepts to non-technical stakeholders
• Deep understanding of security frameworks and network compliance standards
• Strong analytical, strategic thinking, and problem-solving abilities
• Ability to operate effectively in a fast-paced, high-availability environment
• Lead the architecture, design, and implementation of enterprise network solutions across LAN, WAN, cloud, and hybrid environments
• Define and maintain network architecture standards, roadmaps, and best practices aligned with organizational strategy
• Provide technical leadership and oversight for complex network and telecommunications projects
• Evaluate, recommend, and oversee the deployment of networking technologies, tools, and vendors
• Collaborate with business units and IT leadership to translate business requirements into scalable technical solutions
• Ensure high availability, redundancy, and disaster recovery capabilities across all network systems
• Oversee performance tuning, capacity planning, and proactive monitoring strategies
• Lead root cause analysis and resolution of critical network and infrastructure issues
• Architect and support secure network frameworks, ensuring compliance with security policies and industry standards
• Design and integrate telecommunications systems, including VoIP, call center technologies, and unified communications platforms
• Drive automation initiatives using scripting (e.g., PowerShell) and infrastructure-as-code methodologies where applicable
• Mentor and guide network engineers and administrators, fostering technical growth and best practices
• Manage vendor relationships, including contract negotiations and performance management
• Contribute to budgeting, forecasting, and cost optimization strategies for network infrastructure
• Develop and enforce policies, procedures, and documentation related to network architecture and operations
• Lead or support audits, risk assessments, and compliance initiatives
• Support of Microsoft servers and virtual infrastructure
• Experience with management/administration of enterprise collaboration tools (e.g., Microsoft 365, Exchange Online, TEAMS)
• Proficiency in PowerShell or similar scripting languages
• Advanced knowledge of routing and switching (e.g., BGP, OSPF, VLANs, SD-WAN)
• Experience with cloud networking (Azure, AWS, or hybrid environments)
• Strong familiarity with network security technologies (firewalls, VPNs, IDS/IPS)
• Experience with virtualization and platforms such as Citrix Virtual Apps & Desktops, VMware or Nutanix
• Knowledge of VoIP, unified communications, and call center technologies
• Familiarity with monitoring and management tools, as well as automation frameworks
Preferred:
• Cisco Certified Internetwork Expert (CCIE)
• Cisco Certified Network Professional (CCNP)
• Microsoft Certified: Azure Solutions Architect Expert
• Other relevant cloud or security certifications
Company:
Essex Solutions manufactures magnet wire and cable products for the automotive, industrial, commercial, and residential sectors. Founded in 1930, the company is headquartered in Atlanta, USA, with a team of 1001-5000 employees. The company is currently Late Stage.