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Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

... call center reps and agent services to determine course of call. • Cloud GCP • Exp with ... Virtual Assistant (YAVA) / Live Chat - A hybrid/SAFE program with the objective of delivering a ...

Advisor Group

My Assistant Specialist

La Vista, NE · On-site

$50K - $60K/yr

Current Employees and Contractors Apply Here Osaic Careers My Virtual Assistant Opportunity in Financial Services My Assistant Specialist Location(s): La Vista:, NV Holbrook, NY Role Type: Full time ...

Priority Ondemand

Care Navigator Lead

Roswell, GA · On-site

You will help coordinate real-time virtual care, support patient engagement, assist with staffing ... Previous team-lead, shift-lead, healthcare, call center, or other experience involving peer ...

Priority OnDemand

Care Navigator Lead

Roswell, GA · On-site

You will help coordinate real-time virtual care, support patient engagement, assist with staffing ... Previous team-lead, shift-lead, healthcare, call center, or other experience involving peer ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Decatur, GA

Virtual Call Center information

See Decatur, GA salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual call center in Decatur, GA is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.96 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Decatur, GA?

The most popular types of Call Center jobs in Decatur, GA are:

What are popular job titles related to Virtual Call Center jobs in Decatur, GA?

For Virtual Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Decatur, GA look for?

The top searched job categories for Virtual Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Virtual Call Center jobs?

Cities near Decatur, GA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $28,557 per year, or $13.7 per hour.

Inbound Sales Implementation Manager

Peachtree Corners, GA • On-site

corpay
Software Development • 10K+ employees
Learn more about corpayexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

Job description

What We Need

 

Corpay is currently looking to hire an Inbound Sales Implementation Manager within our Fleet division. This position falls under our North American Fuel line of business and is located in Peachtree Corners GA. In this role, you will effectively and efficiently provide sales and account management for our suite of products to commercial fleets. You will be responsible for new business onboarding and account management via our new, state-of-the-art sales call center. You will report directly to the Inside Sales Director and regularly collaborate with credit and fraud teams.

How We Work:

  • Assigned workspace in our Peachtree Corners, GA office
  • Company-issued equipment
  • Formal, hands-on training

Role Responsibilities

  • Managing new accounts for our fleet services
  • Having strong closing skills
  • Having the ability to work in Salesforce.com
  • Being personally committed to achieving sales targets

Qualifications & Skills

  • 2+ years of proven inside sales experience (both inbound and outbound calling)
  • Industry experience in B2B sales or credit card space is a strong plus
  • Intermediate skills in Excel, Word, PowerPoint and Salesforce
  • Superior verbal and written communication skills
  • Excellent interpersonal skills

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

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What Corpay employees say

Pay

Benefits

Hours and flexibility

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