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Call Center Manager Jobs in Decatur, GA (NOW HIRING)

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor- English/Spanish

Atlanta, GA · On-site

$21.60/hr

Reporting directly to the Call Center Manager, the supervisor will play a key role in team management, communication, and performance monitoring. Responsibilities * Supervise and support a team of 6 ...

New

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Prestige Staffing

Call Center Lead

Atlanta, GA

$58K - $65K/yr

Lead and support the call center team through coaching, mentoring, and performance management * Monitor call volumes, service metrics, and workflow to ensure efficient operations * Handle escalated ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Ryder

Call Center Representative

Alpharetta, GA · Remote

$18/hr

WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through ... The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

RemX is seeking Direct Hire Call Center Agents with Banking experience for a reputable company located in Alpharetta GA. Fully onsite - Direct Hire ( No contract ) • Banking Experience Preferred ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Decatur, GA

Call Center Manager information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for call center manager in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Manager jobs in Decatur, GA? For Call Center Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Decatur, GA look for? The top searched job categories for Call Center Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Manager jobs? Cities near Decatur, GA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.

Call Center Manager

thryvlgbt

Atlanta, GA

Full-time

Re-posted 26 days ago

Job description

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.

Responsibilities:
  • Manage and lead a team of call center representatives
  • Develop and implement strategies to improve customer service and satisfaction
  • Monitor and analyze call center performance metrics to identify areas for improvement
  • Ensure compliance with company policies and procedures
  • Provide coaching and training to call center representatives to improve performance
  • Resolve customer complaints and issues in a timely and effective manner
  • Collaborate with other departments to ensure seamless customer experience
  • Prepare and present reports on call center performance to senior management
Requirements:
  • Proven experience as a Call Center Manager or similar role
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to analyze data and identify trends
  • Experience with call center software and technology
  • Bachelor's degree in Business Administration or related field

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