Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center Manager
Kennesaw, GA · On-site
Summary The Call Center Manager will focus their attention on driving efficiency and effectiveness with 35+ team of in-house call center agents and 3rd party call-handling team. The Call Center ...
Quick apply
Call Center Manager
Kennesaw, GA · On-site
Summary The Call Center Manager will focus their attention on driving efficiency and effectiveness with 35+ team of in-house call center agents and 3rd party call-handling team. The Call Center ...
A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...
Quick apply
A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...
Reporting to the Call Center Manager, this individual is responsible for coaching a team of Customer Service Representatives to exceed performance metrics in place. She/He/They will assist the Call ...
Reporting to the Call Center Manager, this individual is responsible for coaching a team of Customer Service Representatives to exceed performance metrics in place. She/He/They will assist the Call ...
Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and ...
Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and ...
Call Center Team Lead
Kennesaw, GA · On-site
Reporting to the Call Center Manager, this individual is responsible for coaching a team of Customer Service Representatives to exceed performance metrics in place. She/He/They will assist the Call ...
Quick apply
Call Center Team Lead
Kennesaw, GA · On-site
Reporting to the Call Center Manager, this individual is responsible for coaching a team of Customer Service Representatives to exceed performance metrics in place. She/He/They will assist the Call ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · On-site
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · On-site
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Manager, Call Center
Peachtree Corners, GA · Remote
$77K - $100K/yr
Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...
Assistant Manager-Call Center
Alpharetta, GA · On-site
Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...
Assistant Manager-Call Center
Alpharetta, GA · On-site
Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...
Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...
Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...
Call Center
$15.50 - $19.25/hr
Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 ... Acting as the primary escalation point for Order Management issues, working closely with retail ...
Call Center
$15.50 - $19.25/hr
Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 ... Acting as the primary escalation point for Order Management issues, working closely with retail ...
Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and ...
Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and ...
Call Center
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Call Center
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Call Center Evening
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Call Center Evening
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Call Center
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Quick apply
Call Center
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Call Center Supervisor
Sandy Springs, GA · On-site
Call Center Supervisor Location: Sandy Springs, GA Employment Type: Full-Time ON-SITE Serenity is ... Demonstrated ability to manage team KPIs and move numbers in the right direction * Background in ...
Call Center Supervisor
Sandy Springs, GA · On-site
Call Center Supervisor Location: Sandy Springs, GA Employment Type: Full-Time ON-SITE Serenity is ... Demonstrated ability to manage team KPIs and move numbers in the right direction * Background in ...
Call Center Supervisor
Sandy Springs, GA · On-site
Call Center Supervisor Location: Sandy Springs, GA Employment Type: Full-Time ON-SITE Serenity is ... Demonstrated ability to manage team KPIs and move numbers in the right direction * Background in ...
Call Center Supervisor
Sandy Springs, GA · On-site
Call Center Supervisor Location: Sandy Springs, GA Employment Type: Full-Time ON-SITE Serenity is ... Demonstrated ability to manage team KPIs and move numbers in the right direction * Background in ...
Call Center Manager information
See Decatur, GA salary details
$28.8K - $35.9K
5% of jobs
$35.9K - $43K
13% of jobs
$46K is the 25th percentile. Wages below this are outliers.
$43K - $50.1K
16% of jobs
The median wage is $57K / yr.
$50.1K - $57.2K
16% of jobs
$57.2K - $64.3K
15% of jobs
$69.1K is the 75th percentile. Wages above this are outliers.
$64.3K - $71.4K
14% of jobs
$71.4K - $78.5K
8% of jobs
$78.5K - $85.6K
6% of jobs
$85.6K - $92.7K
3% of jobs
$92.7K - $99.8K
2% of jobs
$99.8K - $106.9K
1% of jobs
$28.8K
$62.3K
$106.9K
How much do call center manager jobs pay per year?
As of May 30, 2026, the average yearly pay for call center manager in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.
What Does a Call Center Manager Do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a Call Center Manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Manager jobs in Decatur, GA? For Call Center Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Decatur, GA look for? The top searched job categories for Call Center Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Manager jobs? Cities near Decatur, GA with the most Call Center Manager job openings:
Full-time
Posted 22 days ago
Job description
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center
We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.
Responsibilities:- Manage and lead a team of call center representatives
- Develop and implement strategies to improve customer service and satisfaction
- Monitor and analyze call center performance metrics to identify areas for improvement
- Ensure compliance with company policies and procedures
- Provide coaching and training to call center representatives to improve performance
- Resolve customer complaints and issues in a timely and effective manner
- Collaborate with other departments to ensure seamless customer experience
- Prepare and present reports on call center performance to senior management
- Proven experience as a Call Center Manager or similar role
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to analyze data and identify trends
- Experience with call center software and technology
- Bachelor's degree in Business Administration or related field