ZipRecruiter

Log In

1

Call Center Manager Jobs in Macon, GA (NOW HIRING)

Confident Staff Solutions

Call Center Agent

Macon, GA · On-site

$14.50 - $19/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...

prometric

Test Center Administrator (PT)

Macon, GA

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Macon, GA 31210 TEST CENTER ADDRESS: 13312 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Macon, GA

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Macon, GA 31210 TEST CENTER ADDRESS: 13312 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Macon, GA · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Macon, GA 31210 TEST CENTER ADDRESS: 13312 ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (PT)

Macon, GA · On-site

$15/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Macon, GA 31210 TEST CENTER ADDRESS: 13312 ... Minimum of one year of customer service experience required, in person (call center, retail ...

riveredge

D152 - DD Day - Day Center Manager

Gray, GA · On-site

$21/hr

Day Center Manager Jones Location Company Overview: At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and ...

riveredge

D152 - DD Day - Day Center Manager

Gray, GA · On-site

$21/hr

Day Center Manager Jones Location Company Overview: At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and ...

Liveops

Remote Customer Service Representative

Macon, GA · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Macon, GA

Call Center Manager information

See Macon, GA salary details

$28.3K

$61.2K

$105K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Macon, GA is $61,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Macon, GA?

The most popular types of Call Center jobs in Macon, GA are:

What are popular job titles related to Call Center Manager jobs in Macon, GA?

For Call Center Manager jobs in Macon, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Macon, GA look for?

The top searched job categories for Call Center Manager jobs in Macon, GA are:

What cities near Macon, GA are hiring for Call Center Manager jobs?

Cities near Macon, GA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Macon, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,221 per year, or $29.4 per hour.

Call Center Agent

Confident Staff Solutions

Macon, GA • On-site

$14.50 - $19/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About the job Call Center Agent
Company Overview:
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview:
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
- Maintaining accurate and detailed records of all customer interactions and transactions
- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
- Following company policies and procedures to ensure compliance and maintain customer confidentiality
- Meeting and exceeding performance targets and goals set by the company
- Continuously developing and improving product knowledge to better assist customers
Qualifications:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills and experience using CRM software
- Flexibility to work various shifts, including evenings and weekends
- Must be legally authorized to work in the United States
Perks:
- 1099 Contractor
- Make your own schedule
- Paid Training
To get started quickly, click the link below to learn more about our company.
Company Overview - Confident Callers

Apply