How to become a call center manager?

Though some call center manager jobs require an associate degree in communications, management, or a related field, some jobs just require a high school diploma, related work experience, and the right skill set. Most learning for this career is done through hands-on experience and on-the-job training, which provides the skills and qualifications you need to be successful in this career. You can find voluntary certification and training classes for call center managers through The International Customer Management Institute.