Call Center Manager
$85K - $100K/yr
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics. * Proven ability to drive customer satisfaction through service quality ...
Quick apply
Call Center Manager
$85K - $100K/yr
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics. * Proven ability to drive customer satisfaction through service quality ...
Call Center Supervisor
Minneapolis, MN · On-site
$25 - $28/hr
This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors ...
Quick apply
Call Center Supervisor
Minneapolis, MN · On-site
$25 - $28/hr
This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors ...
Call Center Manager
Osseo, MN · On-site
Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction. * Implement training programs and ...
Call Center Manager
Osseo, MN · On-site
Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction. * Implement training programs and ...
Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction. * Implement training programs and ...
Quick apply
Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction. * Implement training programs and ...
Confirmation Call Center Manager
Pittsburgh, PA · On-site
$55K - $80K/yr
This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.About the Role As the Confirmation Call Center Manager, you will oversee ...
Confirmation Call Center Manager
Pittsburgh, PA · On-site
$55K - $80K/yr
This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.About the Role As the Confirmation Call Center Manager, you will oversee ...
Call Center Manager
Los Angeles, CA · On-site
Minimum 3+ years of call center management experience * Strong leadership skills and ability to manage and develop teams * Proven experience improving call center performance through KPIs and ...
Call Center Manager
Los Angeles, CA · On-site
Minimum 3+ years of call center management experience * Strong leadership skills and ability to manage and develop teams * Proven experience improving call center performance through KPIs and ...
Confirmation Call Center Manager
Pittsburgh, PA · On-site
$55K - $80K/yr
This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company. About the Role As the Confirmation Call Center Manager, you will oversee ...
Quick apply
Confirmation Call Center Manager
Pittsburgh, PA · On-site
$55K - $80K/yr
This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company. About the Role As the Confirmation Call Center Manager, you will oversee ...
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Quick apply
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Tukwila, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Quick apply
Call Center Manager
Tukwila, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Tukwila, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Tukwila, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Quick apply
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
Call Center Manager
Marlborough, MA · On-site
Bachelor's degree in related field or equivalent experience required * 3-5 years of call center management experience * Experience in healthcare or human services preferred * Strong leadership and ...
Call Center Manager
Marlborough, MA · On-site
Bachelor's degree in related field or equivalent experience required * 3-5 years of call center management experience * Experience in healthcare or human services preferred * Strong leadership and ...
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service. Responsibilities
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service. Responsibilities
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service. Responsibilities
Quick apply
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service. Responsibilities
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service.Responsibilities
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service.Responsibilities
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
New
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...
New
Call Center Manager
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Call Center Manager
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Call Center Management information
See salary details
$29.5K - $36.8K
5% of jobs
$36.8K - $44K
13% of jobs
$47.1K is the 25th percentile. Wages below this are outliers.
$44K - $51.3K
16% of jobs
The median wage is $58.3K / yr.
$51.3K - $58.6K
16% of jobs
$58.6K - $65.9K
15% of jobs
$70.8K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.1K
14% of jobs
$73.1K - $80.4K
8% of jobs
$80.4K - $87.7K
6% of jobs
$87.7K - $95K
3% of jobs
$95K - $102.2K
2% of jobs
$102.2K - $109.5K
1% of jobs
$29.5K
$63.8K
$109.5K
How much do call center management jobs pay per year?
As of Sep 15, 2026, the average yearly pay for call center management in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.
What is call center management?
Call center management refers to the process of overseeing and coordinating the operations of a call center. This includes managing staff, implementing policies, monitoring performance metrics, and ensuring high-quality customer service. Effective call center management aims to maximize efficiency, improve customer satisfaction, and maintain a productive work environment. Managers are responsible for training agents, handling escalations, and utilizing technology to streamline processes.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often supported by a degree in business or related fields. Familiarity with call center software (such as CRM systems), workforce management tools, and quality assurance platforms is typically required. Excellent communication, conflict resolution, and motivational skills help managers lead teams and drive performance. These skills and qualities are crucial for maintaining high service standards, employee satisfaction, and operational efficiency in a dynamic environment.
What are the most common challenges faced by call center managers and how can they be addressed?
Call center managers often face challenges such as high employee turnover, maintaining consistent service quality, and handling fluctuating call volumes. Addressing these issues typically involves implementing effective training programs, fostering a supportive work culture, and utilizing workforce management tools to optimize scheduling. Regular feedback sessions and clear performance metrics can also help managers keep teams motivated and aligned with organizational goals.
What is the difference between Call Center Management vs Customer Service Supervisor?
| Aspect | Call Center Management | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees entire call center operations, manages teams, develops strategies | Supervises customer service representatives, handles escalations, ensures quality service |
| Required Skills | Leadership, operational management, data analysis | Customer service skills, team supervision, communication |
| Work Environment | Call center setting, managerial level | Call center or customer service department, supervisory role |
| Common Certifications | Management certifications, call center training | Customer service certifications, leadership training |
Call Center Management focuses on overseeing the entire call center operations, including strategy and team management, while Customer Service Supervisors directly oversee customer service reps and handle day-to-day customer issues. Both roles require strong communication skills, but Call Center Managers typically have broader responsibilities and strategic oversight.
Why do people quit call center management?
People often leave call center management roles due to high stress, demanding schedules, and pressure to meet performance metrics. The job can involve long hours, difficult customer interactions, and limited opportunities for advancement, leading to burnout and job dissatisfaction.
More about Call Center Management jobs
What cities are hiring for Call Center Management jobs?
Cities with the most Call Center Management job openings:
What states have the most Call Center Management jobs?
States with the most job openings for Call Center Management jobs include:
What are popular job titles related to Call Center Management jobs?
For Call Center Management jobs, the most frequently searched job titles are:
Call Center Manager
Hialeah, FL
W3Global Inc.
• Recruiting and Staffing Services • 501 - 1,000 employees501 - 1,000 employees
$85K - $100K/yr
Full-time
Re-posted 11 days ago
Job description
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
About W3Global
Sourced by ZipRecruiter
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Frisco, TX, US
Year founded
2006