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Call Center Manager Jobs (NOW HIRING)

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Bath Concepts

Call Center Manager

Riverside, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

Bath Concepts

Call Center Manager

Modesto, CA

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

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How much do call center manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What cities are hiring for Call Center Manager jobs? Cities with the most Call Center Manager job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
Who are the top companies hiring for Call Center Manager jobs? The top employers for Call Center Manager jobs are:
What states have the most Call Center Manager jobs? States with the most job openings for Call Center Manager jobs include:
What job categories do people searching Call Center Manager jobs look for? The top searched job categories for Call Center Manager jobs are:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Hawai'i Island Community Health Center

Hilo, HI • On-site

$54.82K - $74.18K/yr

Full-time

Posted 27 days ago

Job description

Hawaii Island Community Health Center

Job Title: Call Center Manager

Pay Rate-$54,825-$74,175 (Compensation will be determined based on qualifications and experience)


About the Role:

The Call Center Manager oversees daily call center operations, ensuring patients receive professional, timely, and respectful service while supervising staff training, maintaining protocols, supporting patient access systems, and resolving customer service concerns.

Minimum Qualifications:

  • Required-High School graduate or GED certificate and 2 or more years related experience and/or training is required; OR any equivalent combination of experience, training and/or education.
  • Preferred-1 year of supervisory experience


The Call Center Manager manages daily call center operations and supervises call center staff to ensure patients receive timely, professional, and compassionate service. Responsibilities include handling patient calls, scheduling appointments, directing urgent inquiries, maintaining accurate patient information and records, resolving complaints, monitoring team performance, providing staff training, preparing schedules and reports, and ensuring compliance with clinic policies, workflows, and HIPAA regulations.

Skills:

Requires general office and computer skills, the ability to manage multiple tasks and deadlines, follow direction, and take initiative to resolve patient concerns effectively.