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Customer Service Manager Jobs (NOW HIRING)

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

Hobby Lobby Careers

Customer Service Manager

Easton, PA · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Milford, CT · On-site

$16.95 - $17.95/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Tulsa, OK

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Bozeman, MT · On-site

$21 - $22/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Queensbury, NY · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Harahan, LA · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Iselin, NJ · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Marysville, WA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Uzin Utz North America

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status: Exempt Travel Requirements: 15% Salary Range: $80,000 - $100,000 annually Who We Are Looking For We ...

Hobby Lobby

Customer Service Manager

Hyannis, MA · On-site

$18 - $19/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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Customer Service Manager information

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$58K

$101K

How much do customer service manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What cities are hiring for Customer Service Manager jobs? Cities with the most Customer Service Manager job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
Who are the top companies hiring for Customer Service Manager jobs? The top employers for Customer Service Manager jobs are:
What states have the most Customer Service Manager jobs? States with the most job openings for Customer Service Manager jobs include:
What job categories do people searching Customer Service Manager jobs look for? The top searched job categories for Customer Service Manager jobs are:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

EMP Management

Los Angeles, CA

Full-time

Re-posted 27 days ago

Job description

Company Description

Our clients include some of the biggest names in Hip Hop and R&B, social media influencers, up and coming models and some of America's hottest new actors. We specialise in offering bespoke management, built on years of international experience in the industry.

Job Description

We are looking to hire a Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. You'll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service. 

Responsibilities

  • Organize and maintain accurate records; document all customer discussions and interactions. 

  • Ensure all customer orders are fulfilled in a timely fashion, supporting stock-take activities to assist where necessary.

  • Develop new and lapsed customer accounts, building strong, effective relationships for the business.

  • Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.

  • Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.

  • Ensure the necessary resources are available for quality customer service delivery. 

  • Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.

Qualifications

  • Bachelor's degree with the business-related focus required.

  • Customer service experience (1+ years)

  • Personnel management experience (1+ years)

  • Ability to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers may present.

  • Effective communication: both written and oral.

  • Ownership of issues until successfully resolved.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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