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Cary, NC · On-site
$21 - $28/hr
Experience: 3+ years of experience in customer service management, office administration, or operations coordination (field services or dispatch experience is a plus). * CRM Proficiency: Hands-on ...
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Cary, NC · On-site
$21 - $28/hr
Experience: 3+ years of experience in customer service management, office administration, or operations coordination (field services or dispatch experience is a plus). * CRM Proficiency: Hands-on ...
Russellville, AR · On-site
Customer Service Manager To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by ...
Russellville, AR · On-site
Customer Service Manager To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by ...
Mesquite, TX · On-site
Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman ... The Customer Service Manager is responsible for all post-sale product support functions for FNA.
Mesquite, TX · On-site
Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman ... The Customer Service Manager is responsible for all post-sale product support functions for FNA.
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Henderson, NV · On-site
$20 - $25/hr
We are seeking an experienced Customer Service Manager who can protect and strengthen the ... plus
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Henderson, NV · On-site
$20 - $25/hr
We are seeking an experienced Customer Service Manager who can protect and strengthen the ... plus
We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Prior system experience with Epicor - AVP is a plus. * Demonstrated ability in taking ownership and ...
We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Prior system experience with Epicor - AVP is a plus. * Demonstrated ability in taking ownership and ...
$16.95 - $17.95/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$16.95 - $17.95/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
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Theodore, AL · On-site
Customer Service Manager Theodore, AL Full-Time | Direct Hire Long's Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the ...
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Theodore, AL · On-site
Customer Service Manager Theodore, AL Full-Time | Direct Hire Long's Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the ...
Iselin, NJ · On-site
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Iselin, NJ · On-site
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$15.75 - $16.75/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
$15.75 - $16.75/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Palatine, IL · On-site
$15.75 - $16.75/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Palatine, IL · On-site
$15.75 - $16.75/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Norridge, IL · On-site
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
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Norridge, IL · On-site
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
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Portland, OR · On-site
$20 - $25/hr
Training & development Customer Service Manager Job Summary The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing ...
Portland, OR · On-site
$20 - $25/hr
Training & development Customer Service Manager Job Summary The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing ...
Largo, FL · On-site
What We Offer: * Generous Time Off - 3+ weeks of paid time off, plus 11 paid holidays ... The Customer Service Manager collaborates with Business Development, Sales, Program Management ...
Largo, FL · On-site
What We Offer: * Generous Time Off - 3+ weeks of paid time off, plus 11 paid holidays ... The Customer Service Manager collaborates with Business Development, Sales, Program Management ...
Wood Dale, IL · On-site
$99K - $122K/yr
POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to ... Six Sigma, Lean, or other continuous improvement training a plus PHYSICAL REQUIREMENTS While ...
Wood Dale, IL · On-site
$99K - $122K/yr
POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to ... Six Sigma, Lean, or other continuous improvement training a plus PHYSICAL REQUIREMENTS While ...
Newtown, PA · On-site
The Customer Service Manager will lead a high performing team consisting of approximately 3-5 ... Plus more! We are proud to be an equal opportunity employer and are committed to a drug and alcohol ...
Newtown, PA · On-site
The Customer Service Manager will lead a high performing team consisting of approximately 3-5 ... Plus more! We are proud to be an equal opportunity employer and are committed to a drug and alcohol ...
Visalia, CA · On-site
Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...
Visalia, CA · On-site
Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...
Maple Grove, MN · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Maple Grove, MN · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
York, PA · On-site
$42K/yr
Position: Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager ... Bilingual a plus. * Exhibits a high level of integrity and business ethics. * Exhibits a high level ...
York, PA · On-site
$42K/yr
Position: Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager ... Bilingual a plus. * Exhibits a high level of integrity and business ethics. * Exhibits a high level ...
Marysville, WA · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Marysville, WA · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Green Bay, WI · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Green Bay, WI · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
$21 - $28/hr
Full-time
Medical, Vision
Re-posted 26 days ago
About the Role
We are looking for a highly organized, proactive, and proactive Lead Customer Service Manager to manage/handle customer communications, streamline workflow demands, and manage our CRM operations. In this role, you will bridge the gap between our clients, field technicians, and internal office staff to ensure seamless service delivery, efficient workload distribution, and timely billing collections.
Key Responsibilities
Customer & Intake Management: Manage multi-channel customer intake (phone, email, web requests) and oversee incoming customer service demands promptly and professionally.
CRM Administration: Maintain, organize, and update customer profiles, service records, and communication logs within the CRM system to ensure data accuracy.
Inter-Departmental Collaboration: Coordinate closely with field technicians and office staff to schedule services, relay critical job details, and resolve scheduling or operational conflicts.
Workload & Scheduling Oversight: Monitor team capacity, track technician schedules, and balance workloads to maintain optimal response times and service quality.
Accounts Receivable & Collections: Oversee customer billing inquiries, follow up on outstanding invoices, and manage payment collections processes.
Process Improvement: Identify bottlenecks in customer intake or dispatch workflows and implement strategies to increase efficiency and customer satisfaction.
Qualifications & Requirements
Experience: 3+ years of experience in customer service management, office administration, or operations coordination (field services or dispatch experience is a plus).
CRM Proficiency: Hands-on experience navigating and managing CRM platforms (e.g., ServiceTitan, Salesforce, HubSpot, or similar field management tools).
Communication Skills: Strong verbal and written communication skills with a customer-first mindset and strong conflict-resolution abilities.
Financial Savvy: Demonstrated experience with basic billing, invoicing tracking, and collection procedures.
Organization: Excellent multitasking and time-management skills with proven success managing heavy workloads under deadlines.
Benefits & Compensation
Salary: $21-$28
Health Benefits: [Medical / Dental / Vision coverage options]
Time Off: Paid Time Off (PTO) and paid holidays
Retirement: [401(k) / Matching details, if applicable]
Growth: Opportunities for career advancement and professional development
Electra Solutions LLC is a local, family‐owned electrical contractor based in Cary, NC. We specialize in clean, professional residential and light commercial service work across the Triangle, with a focus on safety, clear communication, and doing the job right the first time. Our technicians get solid support, organized jobs, and a team culture built on honesty and respect.
