Craftsman Plus

60 Craftsman Customer Service Manager Jobs Hiring Near You

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Experience: 3+ years of experience in customer service management, office administration, or operations coordination (field services or dispatch experience is a plus). * CRM Proficiency: Hands-on ...

Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman ... The Customer Service Manager is responsible for all post-sale product support functions for FNA.

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We are seeking an experienced Customer Service Manager who can protect and strengthen the ... plus

We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Prior system experience with Epicor - AVP is a plus. * Demonstrated ability in taking ownership and ...

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Customer Service Manager Theodore, AL Full-Time | Direct Hire Long's Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the ...

Customer Service Manager

Iselin, NJ · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Customer Service Manager

Norridge, IL · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to ... Six Sigma, Lean, or other continuous improvement training a plus PHYSICAL REQUIREMENTS While ...

The Customer Service Manager will lead a high performing team consisting of approximately 3-5 ... Plus more! We are proud to be an equal opportunity employer and are committed to a drug and alcohol ...

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

Customer Service Manager

Maple Grove, MN · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Position: Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager ... Bilingual a plus. * Exhibits a high level of integrity and business ethics. * Exhibits a high level ...

Customer Service Manager

Marysville, WA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Customer Service Manager

Green Bay, WI · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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Craftsman Plus Jobs Information

Lead Customer Service Manager

Electra Solutions LLC

Cary, NC • On-site

$21 - $28/hr

Full-time

Medical, Vision

Re-posted 26 days ago

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Job description

About the Role

We are looking for a highly organized, proactive, and proactive Lead Customer Service Manager to manage/handle customer communications, streamline workflow demands, and manage our CRM operations. In this role, you will bridge the gap between our clients, field technicians, and internal office staff to ensure seamless service delivery, efficient workload distribution, and timely billing collections.

Key Responsibilities

  • Customer & Intake Management: Manage multi-channel customer intake (phone, email, web requests) and oversee incoming customer service demands promptly and professionally.

  • CRM Administration: Maintain, organize, and update customer profiles, service records, and communication logs within the CRM system to ensure data accuracy.

  • Inter-Departmental Collaboration: Coordinate closely with field technicians and office staff to schedule services, relay critical job details, and resolve scheduling or operational conflicts.

  • Workload & Scheduling Oversight: Monitor team capacity, track technician schedules, and balance workloads to maintain optimal response times and service quality.

  • Accounts Receivable & Collections: Oversee customer billing inquiries, follow up on outstanding invoices, and manage payment collections processes.

  • Process Improvement: Identify bottlenecks in customer intake or dispatch workflows and implement strategies to increase efficiency and customer satisfaction.

Qualifications & Requirements

  • Experience: 3+ years of experience in customer service management, office administration, or operations coordination (field services or dispatch experience is a plus).

  • CRM Proficiency: Hands-on experience navigating and managing CRM platforms (e.g., ServiceTitan, Salesforce, HubSpot, or similar field management tools).

  • Communication Skills: Strong verbal and written communication skills with a customer-first mindset and strong conflict-resolution abilities.

  • Financial Savvy: Demonstrated experience with basic billing, invoicing tracking, and collection procedures.

  • Organization: Excellent multitasking and time-management skills with proven success managing heavy workloads under deadlines.

Benefits & Compensation

  • Salary: $21-$28 

  • Health Benefits: [Medical / Dental / Vision coverage options]

  • Time Off: Paid Time Off (PTO) and paid holidays

  • Retirement: [401(k) / Matching details, if applicable]

  • Growth: Opportunities for career advancement and professional development

Company Description

Electra Solutions LLC is a local, family‐owned electrical contractor based in Cary, NC. We specialize in clean, professional residential and light commercial service work across the Triangle, with a focus on safety, clear communication, and doing the job right the first time. Our technicians get solid support, organized jobs, and a team culture built on honesty and respect.