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60 Craftsman Customer Service Manager Jobs Hiring Near You

FNA Group

Customer Service Manager

Mesquite, TX · On-site

Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman ... The Customer Service Manager is responsible for all post-sale product support functions for FNA.

OMB Bank

Customer Service Manager

Springfield, MO · On-site

Customer Service Manager Job Summary The Customer Service Manager must be friendly, energetic ... Plus more Futures made brighter. Banking made better OMB Bank was founded in 1999 with a commitment ...

safariland

Customer Service Manager

Casper, WY · On-site

Manage all customer service functions to ensure assigned customers are provided a world class ... Master's Degree a plus * Expert knowledge of ERP systems and processes * Visual knowledge a plus

Hobby Lobby Careers

Customer Service Manager

Framingham, MA · On-site

$21.15 - $22.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Iselin, NJ · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Kansas City, MO · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Bay Shore, NY · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Greensboro, NC · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

New

Hobby Lobby Careers

Customer Service Manager

Omaha, NE · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Star Group LP

Customer Service Manager

Newtown, PA · On-site

The Customer Service Manager will lead a high performing team consisting of approximately 3-5 ... Plus more! We are proud to be an equal opportunity employer and are committed to a drug and alcohol ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to ... Six Sigma, Lean, or other continuous improvement training a plus PHYSICAL REQUIREMENTS While ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our ... The estimated salary range for this position is $115k to $130k base plus bonus. Starting pay is ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager ... Experience with ERP systems a plus but can be trained (SAP, Oracle, Microsoft Dynamics, etc.

Meenan

Customer Service Manager

Newtown, PA · On-site

The Customer Service Manager will lead a high performing team consisting of approximately 3-5 ... Plus more! We are proud to be an equal opportunity employer and are committed to a drug and alcohol ...

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What other companies are hiring for Customer Service Manager jobs?

Customer Service Manager

FNA Group

Mesquite, TX • On-site

Full-time

Posted 24 days ago

Job description

SUMMARY: FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates. We have a challenging and exciting opportunity for a Customer Service Manager who is energetic, can multi-task and problem solve, and has the drive and motivation to learn and grow in a fast-paced setting.Primary Purpose:The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.The position is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation, while meeting and exceeding customer expectations.Duties and Responsibilities:Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.Required Skills and Abilities:Demonstrated strength in project management, with the ability to lead initiatives from concept through execution.Strong critical thinking, decision-making, and problem-solving capabilities.Proven ability to manage multiple priorities effectively in a fast-paced environment.Education/Certification:Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.Strong supervisory experience in product support within a manufacturing environment, including contct center operations.Experience analyzing data to drive process improvements and operational efficiencies.Experience in Outdoor Power Equipment or Durable Goods industries is preferred.Management Responsibilities:A team of 4 direct reports.
Job Posted by ApplicantPro