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60 Craftsman Customer Service Manager Jobs Hiring Near You

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Customer Service Manager  ROM Manufacturing  Position Summary  The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

Motocol

Customer Service Manager

Denver, CO

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Garlock Flexibles

Customer Service Manager

Reno, NV · On-site

The Customer Service Manager is responsible for establishing and maintaining a service- oriented relationship with external and internal customers. The successful leader will ensure the customer ...

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Bi-Mart Corporation

Customer Service Manager

Salem, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

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Customer Service Manager

ARM Enterprises

La Mirada, CA • On-site

$20 - $25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong experience with Zendesk, consumer goods, and e-commerce is essential, along with proficiency in setting up new standard operating procedures and managing teams. The role requires a tech-savvy, reliable professional who thrives in a fast-paced environment and is eager to deliver exceptional customer experiences.
Responsibilities:
  • Prioritizes and solves customer issues  
  • Process returns  
  • Create clear reporting to track issues, returns, reviews, etc.  
  • Collaborate with other departments to ensure customers' needs are being met  
  • Ensures high standards of quality service are maintained at all times  
  • Delegate tasks when appropriate  
  • Ability to work under pressure, handle multiple projects  
  • Communicate effectively with team members  
  • Report product issues to the management team  
  • Comfortable working independently, making sound decisions  
  • Provide training and guidance to team members to improve customer service skills  
  • Stay updated on product knowledge and company policies to address customer inquiries accurately  
  • Identify opportunities to improve processes and enhance customer satisfaction  
  • Monitor customer feedback and trends to recommend improvements to products or services  
  • Maintain accurate records of all customer interactions and resolutions.

Qualifications:
  • Proven experience in customer service management  
  • Proficiency with Amazon Seller Central  
  • At least two years of experience using Zendesk or similar CRM software  
  • Background in a product manufacturing environment  
  • Strong multitasking abilities and attention to detail  
  • Excellent verbal and written communication skills  
  • Highly organized with the ability to prioritize effectively  
  • Proficient in Microsoft Word, Excel, and general computer skills  
  • Effective problem-solving skills with a solution-oriented mindset  
  • Comfortable working in a fast-paced, dynamic environment  
  • Experience setting up and implementing new standard operating procedures  
If you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity. The Customer Service Manager will play a vital role in ensuring that our customers receive top-notch support and have a positive experience with our products.