Customer Service Manager
Norfolk, VA · On-site
Coordinates the overall management of the customer service function at HRT.
Customer Service Manager
Norfolk, VA · On-site
Coordinates the overall management of the customer service function at HRT.
Customer Service Manager
Norfolk, VA · On-site
Coordinates the overall management of the customer service function at HRT.
Customer Service Manager
Norfolk, VA · On-site
Coordinates the overall management of the customer service function at HRT.
Customer Service Manager
Norfolk, VA · On-site
$79K - $103K/yr
Provides overall management for all customer service functions. * Develops and implements policies and procedures for the Call Center and Transit Centers * Oversees the customer complaint process to ...
Customer Service Manager
Norfolk, VA · On-site
$79K - $103K/yr
Provides overall management for all customer service functions. * Develops and implements policies and procedures for the Call Center and Transit Centers * Oversees the customer complaint process to ...
Customer Service Manager
Norfolk, VA · On-site
Coordinates the overall management of the customer service function at HRT.
Customer Service Manager
Norfolk, VA · On-site
Coordinates the overall management of the customer service function at HRT.
Customer Service Manager
$79K - $103K/yr
Provides overall management for all customer service functions. * Develops and implements policies and procedures for the Call Center and Transit Centers * Oversees the customer complaint process to ...
Customer Service Manager
$79K - $103K/yr
Provides overall management for all customer service functions. * Develops and implements policies and procedures for the Call Center and Transit Centers * Oversees the customer complaint process to ...
Customer Service Manager - Lorton
Lorton, VA · On-site
$65K - $77K/yr
Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...
Customer Service Manager - Lorton
Lorton, VA · On-site
$65K - $77K/yr
Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...
Customer Service Manager - Lorton
Lorton, VA · On-site
$65K - $77K/yr
Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...
Customer Service Manager - Lorton
Lorton, VA · On-site
$65K - $77K/yr
Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to ...
503 Customer Service Manager
Marion, VA · On-site
Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...
503 Customer Service Manager
Marion, VA · On-site
Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...
503 Customer Service Manager
Marion, VA · On-site
Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...
503 Customer Service Manager
Marion, VA · On-site
Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...
AI Platform - Customer Service Manager If you enjoy working with new technologies, enterprise-leading equipment, and have a passion for building and maintaining AI infrastructures, we would like to ...
Quick apply
AI Platform - Customer Service Manager If you enjoy working with new technologies, enterprise-leading equipment, and have a passion for building and maintaining AI infrastructures, we would like to ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
Customer Service Manager information
See Virginia salary details
$24.3K - $31.2K
5% of jobs
$31.2K - $38.1K
14% of jobs
$40.7K is the 25th percentile. Wages below this are outliers.
$38.1K - $45K
16% of jobs
The median wage is $51.2K / yr.
$45K - $51.9K
17% of jobs
$51.9K - $58.8K
12% of jobs
$58.8K - $65.7K
9% of jobs
$67.2K is the 75th percentile. Wages above this are outliers.
$65.7K - $72.6K
11% of jobs
$72.6K - $79.4K
6% of jobs
$79.4K - $86.3K
5% of jobs
$86.3K - $93.2K
2% of jobs
$93.2K - $100.1K
3% of jobs
$24.3K
$57.5K
$100.1K
How much do customer service manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer service manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Virginia?
The most popular types of Customer Service jobs in Virginia are:
What are popular job titles related to Customer Service Manager jobs in Virginia?
For Customer Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Virginia look for?
The top searched job categories for Customer Service Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Manager jobs?
Cities in Virginia with the most Customer Service Manager job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Hampton Roads Transit rating
6.0
Based on 5 frontline employees who took The Breakroom Quiz
89th of 98 rated public transport
Job description
Responsible for the day-to-day operations of the Information centers, including public information, customer inquires, delivery of fare media & schedule information, and coordination of customer eligibility and I.D. program. Coordinates the overall management of the customer service function at HRT.
What Hampton Roads Transit employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Hampton Roads Transit
Sourced by ZipRecruiter
Industry
Trucking
Company size
201 - 500 Employees
Headquarters location
Hampton, VA, US
Year founded
1999