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Customer Service Manager Jobs in Virginia (NOW HIRING)

Alfa Laval

Customer Service Manager

Richmond, VA · On-site

$110K - $130K/yr

About the job The Customer Service Manager is responsible for leading the Energy Division's customer service organization and ensuring the highest levels of customer satisfaction. This role drives a ...

Hampton Roads Transit

Customer Service Manager

Norfolk, VA · On-site

$79K - $103K/yr

Provides overall management for all customer service functions. * Develops and implements policies and procedures for the Call Center and Transit Centers * Oversees the customer complaint process to ...

Gohrt

Customer Service Manager

Norfolk, VA

$79K - $103K/yr

Provides overall management for all customer service functions. * Develops and implements policies and procedures for the Call Center and Transit Centers * Oversees the customer complaint process to ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VAis hiring a Customer Service Manager.The Customer Service Manager assists passengers with situations including, but not limited to ...

Transdev

Customer Service Manager - Lorton

Lorton, VA

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VAis hiring a Customer Service Manager.The Customer Service Manager assists passengers with situations including, but not limited to ...

Canteen

Customer Service Manager - Roanoke, VA

Roanoke, VA · On-site

$65K - $70K/yr

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Virginia

Customer Service Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer service manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer service manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Virginia? The most popular types of Customer Service jobs in Virginia are:
What are popular job titles related to Customer Service Manager jobs in Virginia? For Customer Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Virginia look for? The top searched job categories for Customer Service Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Manager jobs? Cities in Virginia with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Alfa Laval

Richmond, VA • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Alfa Laval rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

4th of 421 rated machine equipment manufacturers

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
The Customer Service Manager is responsible for leading the Energy Division's customer service organization and ensuring the highest levels of customer satisfaction. This role drives a culture of ownership and customer centricity while improving processes within the order-to-cash flow. The position combines strategic leadership, operational excellence, cross-functional collaboration, and direct management of customer service managers and representatives.
The Customer Service Manager acts as a key liaison between customer service, sales, operations, and other internal stakeholders across Alfa Laval.
This is a hybrid opportunity based in Richmond, VA.
As a part of the team, you will:
  • Lead the development and execution of the Energy Division's customer service strategy, ensuring alignment with business goals and long-term organizational success.
  • Drive a culture of ownership, customer centricity, and high performance by mentoring and developing customer service managers and representatives.
  • Establish and standardize customer service processes with clear roles and responsibilities, ensuring efficient, high-quality execution across the order-to-cash workflow.
  • Optimize order handling procedures-including inquiry management, order entry, and order execution follow-up-while leveraging existing frameworks such as ALPS to enhance efficiency.
  • Monitor customer service performance through defined KPIs, analyze trends, and present updates to Sales Directors, Factory Managers, Accounts Receivable, and other key stakeholders.
  • Serve as the voice of the customer across the organization, ensuring customer needs, feedback, and pain points are captured and addressed through continuous improvement initiatives.
  • Support the evaluation, selection, and implementation of new customer service tools and technologies, ensuring systems meet operational needs and improving customer experience.
  • Lead the resolution of escalated customer issues, ensuring timely, effective outcomes that reinforce customer trust and satisfaction.
  • Ensure all customer service activities comply with relevant regulations, internal policies, and quality standards.
  • Manage the department budget responsibly, making strategic investments in tools, systems, and training that elevate overall performance.
  • Collaborate closely with sales, marketing, operations, finance, and other departments to deliver cohesive, unified customer experience across the Energy Division.

What you know:
You have a bachelor's degree in Business Administration, Management, or a related field and have:
  • Extensive experience leading customer service teams in a fast-paced, process-driven environment
  • Strong background in order-to-cash workflows, service process optimization, and continuous improvement
  • Proven ability to drive change, implement new systems, and support digital transformation initiatives
  • Experience collaborating cross-functionally with sales, operations, finance, and supply chain
  • Excellent communication, leadership, and stakeholder-management skills
  • Familiarity with Lean or Six Sigma methodologies; Green Belt certification (preferred)
  • Knowledge of customer service technologies, CRM systems, and performance dashboards
  • Ability to travel domestically as needed (less than 25%)

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.
What's in it for you?
Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $110,000 - $130,000 annually.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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EEO/Vet/Disabled Employer

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