Customer Service Trainee Jobs in Virginia (NOW HIRING)

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We're proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

The purpose of the Trainee position is to prepare individuals over a 12-month period for an Inside Sales or Estimator role, and longer-term, potentially Branch Manager, Outside Sales, or Corporate role, as their knowledge, experience, and performance allows. The Trainee will be cross-trained in core business functions to include, but not limited to, warehouse operations, product delivery, sales, and customer relationships/service. Trainees will also be exposed to branch level accounting, inventory management, human resources, safety/compliance, and customer invoicing.

Essential Duties & Responsibilities

• Answer multi-line telephone system

• Assist customers

• Generate frequent progress reports on training status

• Pull orders with 100% accuracy and package safely to load on trucks

• Maintain a clean and organized warehouse and yard

• Use various moving equipment to handle large materials

• Ensure forklifts are kept in good and safe working condition

• Schedule UPS Shipments

• Make customer deliveries (non-CDL) as needed

• Work with walk-in customers regarding questions on orders, quotes and/or job specifications

• Assist with take offs, enter bids and process submittals

• Receive and check accuracy of inventory received from vendors

• Stock and restock inventory/materials

• Purchase material that is needed outside of regular inventory purchases

• Order regular stock inventory

• Generate new and repeat sales by providing product and technical information to customers

• Accurately process customer transactions such as orders, quotes or returns

• Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate appropriately to the customer of any changes

• Responsible for timely and accurate data entry of sales orders and/or purchase orders into the Mincron system

• Load and unload trucks

• Proactively recommend products to customers

• Contact customer following sales to ensure ongoing customer satisfaction and resolve any complaints

• Assist with physical inventory counts

• Attend continuing education classes and University of Fortiline sessions as assigned

• Perform other related duties as assigned

Experience/Skills/Abilities

• Must be willing to relocate upon conclusion of the Trainee program

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Present a professional image at all times to customers and vendors

• Develop strong working relationship with customers

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of customers or employees of Fortiline Waterworks

• Basic to intermediate math skills - Ability to add, subtract, multiply and divide in units of measure, using whole numbers, common fractions and decimals

• Ability to apply common sense understanding to carry out instructions. Ability to deal with problems involving several concrete variables in standardized situations

• Proficient in Mincron and MS Office (Word, Excel, Outlook)

• Safe operation of a forklift

Work Environment & Physical Demands

• Typical office and warehouse (inside/outside) environment - moderate noise level

• Some travel is required as this position could potentially support other branch locations

• Regularly requires frequent standing, walking, sitting, use of hands, reaching

• Requires some stooping, kneeling, crouching, or crawling.

• Occasional lifting and/or moving up to 50 pounds

Education & Knowledge

• High school diploma or equivalent

• College degree preferred but not required

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

• Attendance - Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
• Physical Capacities - Lift up to 25 pounds on occasion, sitting and standing for extended periods.
• Operation of Office Equipment - Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
• Oral Communication Skills - Speaking, Speech Clarity, and Speech Recognition.
• Written Communication Skills - Writing, Reading and Written Comprehension, and Written Expression.
• Mental Capacities - Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others,Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation,Maintenance of Relationships, Integrity, Oral Comprehensionand Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

Our commitment to excellent customer service is just part of our story. We're also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance

• Flexible Spending Accounts and Health Savings Accounts

• Company-paid Life Insurance

• Short Term Disability

• 401(k) Plan

• Paid Time Off (PTO) - plus paid holidays

• Parental Leave

Voluntary benefits:

• Vision

• Long-term Disability

• Voluntary Life and AD&D Insurance

• Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer- Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.