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Customer Service Trainee Jobs in Virginia (NOW HIRING)

84 Lumber Company

Manager Trainee

Madison Heights, VA · On-site

$46K - $51K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Charlottesville, VA · On-site

$16/hr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Richmond, VA · On-site

$16/hr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Charlottesville, VA · On-site

$16/hr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Manassas, VA · On-site

$16/hr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Madison Heights, VA

$46K - $51K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

New

84 Lumber Company

Manager Trainee

Suffolk, VA · On-site

$43K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Suffolk, VA

$43K/yr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Manassas, VA · On-site

$16/hr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

84 Lumber Company

Manager Trainee

Richmond, VA · On-site

$16/hr

Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

Enterprise Holdings

Sales Management Trainee

Culpeper, VA · On-site

$57K/yr

Whether you see yourself in sales, business development, customer service, retail management, or ... Management Trainees in Charlottesville & Culpeper will receive an additional $333/month to target a ...

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Customer Service Trainee information

See Virginia salary details

$13

$20

$35

How much do customer service trainee jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service trainee in Virginia is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $24.09 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

How to get into a customer service trainee role with no experience?

To enter a customer service trainee role with no experience, focus on developing strong communication and problem-solving skills, and highlight any relevant soft skills in your application. Entry-level positions often provide on-the-job training, so demonstrating enthusiasm and a willingness to learn can improve your chances. Gaining basic knowledge of customer service tools or certifications can also be beneficial.

Is there any training for customer service trainee?

Customer Service Trainees typically undergo training programs that cover company policies, communication skills, and customer interaction techniques. Training duration and content vary by employer but often include classroom instruction, role-playing, and on-the-job learning to develop necessary skills.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
What are the most commonly searched types of Customer Service jobs in Virginia? The most popular types of Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Trainee jobs? Cities in Virginia with the most Customer Service Trainee job openings:
Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,613 per year, or $21 per hour.

Manager Trainee

84 Lumber Company

Madison Heights, VA • On-site

$46K - $51K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

84 Lumber rating

6.3

Company rating: 6.3 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

13th of 13 rated diy builders merchants

Job description

Overview
Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that "nothing is impossible." 84 Lumber is hiring immediately and has the perfect career opportunity for you!
WHO IS 84?
84 Lumber is the nation's largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!
At 84 Lumber, we promote nearly 100% from within, creating a unique environment where you can build your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six months.
COMPREHENSIVE BENEFITS PACKAGE:
We offer all the benefits you expect from an industry leader, including:
  • Monthly performance incentives (both store and personal-level bonus potential)
  • Paid Time Off (PTO), sick and personal days
  • Medical, dental and vision insurance
  • Holiday pay
  • Flexible Spending Accounts (FSA) for medical and dependent care
  • Annual profit sharing and 401(k) with employer match (based on company profits)
  • Discounts on building materials and other retail partnerships
  • Pay Range: $46,000-$51,000

RECOGNITION & AWARDS:
84 Lumber is proud to be recognized as one of America's:
  • Most Patriotic Companies by Newsweek, 2026
  • Most Trustworthy Companies by Newsweek, 2026
  • Largest Family Businesses by Forbes, 2026
  • Top Private Companies by Forbes, 2025
  • Best Large Employers by Forbes, 2025

WHAT YOU WILL DO:
The Manager Trainee is a full-time, entry-level position designed to prepare you for a leadership role within 84 Lumber. This role offers hands-on training across all aspects of store operations with the goal of promotion to a management position. Within the first 6-12 months, you can be promoted (based on performance and position availability), which can lead to up to a 40% increase in annual pay. Many Manager Trainees progress to General Manager roles within 3-4 years. Manager Trainees must complete the learning plan and course of study as outlined within the assigned time frame and must be willing to relocate for a management position.
No experience is required to begin your career at 84 Lumber. Just bring your dedication and willingness to learn and we will help you with the rest!
Through a structured training plan including classroom, online, and hands-on learning across various areas, you will learn:
  • Sales and Customer Service: Support customers and drive sales in a retail store environment.
  • Store Operations and Inventory Management: Oversee material/supply chain flow, stock, and merchandising.
  • Blueprint Reading and Estimation: Create material estimates for building projects.
  • Forklift Operation and Certification: Safe handling of materials and equipment.
  • Business Management: Payroll, invoicing, inventory, and financial analysis.
  • Microsoft Office Suite: While previous experience is preferred, you will enhance and refine your skills through a comprehensive training program.

SUPERVISORY RESPONSIBILITY:
This position does not have supervisory responsibilities.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
You'll work in both indoor and outdoor settings, assisting customers in all weather conditions ( wet, humid, hot, or cold). This role requires frequent standing, walking, and lifting (up to 80 pounds), and other physical activities. You may also work around machinery and airborne particles.
Responsibilities
  • Payroll, Invoicing, Inventory and POS Systems
  • Microsoft Office Suite (previous experience preferred)
  • Interpreting and analyzing common financial reports
  • Reading blueprints and creating material lists
  • Responding to common inquiries or complaints from customers

Qualifications
REQUIREMENTS:
  • Education: High school diploma or GED equivalent Availability: Full-time schedule (48+ hours/week, overtime included)

Are you ready to lead, learn, and grow with 84 Lumber? Apply today to begin your career journey!
84 Lumber is an Equal Opportunity Employer, including disability and protected veteran status.

What 84 Lumber employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About 84 Lumber

Sourced by ZipRecruiter

84 Lumber Company is the nation’s leading privately held supplier of building materials, building supplies, manufactured components and industry-leading services for single- and multi-family residences and commercial buildings. 84 Lumber is proud to offer brand name, quality building supplies to building professionals, commercial contractors, home builders, remodelers, developers, and do-it-yourselfers.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Eighty Four, PA, US

Year founded

1956

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