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Virtual Customer Service Jobs in Virginia (NOW HIRING)

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Norfolk, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hampton, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Sterling, VA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Charlottesville, VA · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Fredericksburg, VA · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Newport News, VA · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Glen Allen, VA · Remote

$14.75 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Harrisonburg, VA · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Suffolk, VA · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Henrico, VA · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Portsmouth, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Virginia

Virtual Customer Service information

See Virginia salary details

$10

$16

$25

How much do virtual customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual customer service in Virginia is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Virginia?

The most popular types of Customer Service jobs in Virginia are:

What are popular job titles related to Virtual Customer Service jobs in Virginia?

For Virtual Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Virginia look for?

The top searched job categories for Virtual Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Virtual Customer Service jobs?

Cities in Virginia with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,029 per year, or $16.8 per hour.

Virtual Customer Benefits Support Representative | Work From Home

Norfolk, VA • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

$15.50 - $21/hr

Full-time

Medical, Life

Posted 9 days ago

Job description

Virtual Customer Benefits Support Representative / Work From Home
Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Experience: Entry-Level Friendly | Training & Mentorship ProvidedHelp Families. Deliver Exceptional Service. Build Your Career From Home.
Are you looking for a 100% remote career where you can use your communication and customer service skills while helping individuals and families understand important benefit options?
AO is seeking motivated, service-oriented professionals to join our growing virtual team as Virtual Customer Benefits Support Representatives.
In this role, you'll connect with clients through scheduled phone and Zoom appointments, answer questions, explain available life, accident, and supplemental health insurance benefits, and provide professional guidance throughout the enrollment process.
No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.
• 100% Work From Home
• Weekly Commission Pay + Performance Bonuses
• Qualified Client Opportunities
• No Lead Purchasing Required
• Comprehensive Training & Mentorship
• Flexible Schedule
• Leadership & Advancement OpportunitiesAbout the Role
As a Virtual Customer Benefits Support Representative, you'll help create a positive client experience by combining customer service, benefits education, relationship building, and enrollment support.
You'll work with individuals and families virtually, helping them understand available coverage and providing the information they need to make informed decisions.What You'll DoCustomer Service & Benefits Support
  • Meet with clients through scheduled Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain life, accident, and supplemental health insurance benefits clearly and professionally
  • Identify client needs and provide appropriate benefit recommendations
  • Guide clients through applications and enrollment
  • Provide professional follow-up and ongoing client support
Client Relationship Management
  • Build trusted, long-term relationships with clients
  • Assist with applicable policy reviews and beneficiary updates
  • Schedule appointments and manage follow-up communication
  • Maintain accurate digital client records and documentation
  • Respond to client questions with professionalism, accuracy, and care
  • Deliver an exceptional client experience from initial consultation through ongoing service
Training & Professional Development
  • Participate in structured virtual onboarding
  • Attend weekly training and coaching sessions
  • Receive one-on-one mentorship from experienced leaders
  • Develop customer service, communication, and presentation skills
  • Build product and benefits knowledge
  • Participate in leadership development opportunities
What We Offer
🏠 100% Remote Work
Work from home while connecting virtually with clients, teammates, and mentors throughout the United States.
  • No daily commute
  • Flexible scheduling
  • Virtual appointments
  • Remote training and mentorship
  • Collaborative team environment
💰 Weekly Performance-Based Compensation
This is a commission-based opportunity, not an hourly or salaried customer service position.
Compensation opportunities may include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income opportunities
  • Leadership incentives as applicable
  • Performance recognition

Individual earnings vary based on production and performance and are not guaranteed.
📞 Qualified Client Opportunities
Focus on helping individuals and families interested in learning more about available benefits.
No lead purchasing is required.
📚 Comprehensive Training & Mentorship
No previous insurance experience is necessary.
We provide:
  • Structured onboarding
  • Insurance licensing guidance
  • Product and benefits education
  • Customer service training
  • Consultative sales development
  • One-on-one mentorship
  • Weekly coaching
  • Leadership development
  • Ongoing professional education
Benefits & Recognition
Qualifying representatives may have access to:
  • Medical insurance reimbursement program
  • Company-supported life insurance
  • Accidental Death Benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Performance recognition and rewards
  • Professional conferences and team events
  • Incentive travel opportunities for qualifying performers

Eligibility requirements and qualification periods may apply.Career Growth
AO believes in developing talent from within.
Representatives who demonstrate strong performance, professionalism, consistency, and leadership ability may have opportunities to progress into:
  • Mentoring and training
  • Team development
  • Leadership
  • Management
  • Additional advancement opportunities

Career advancement is based on performance and development rather than tenure alone.What We're Looking For
Successful candidates typically demonstrate:
  • Strong communication and interpersonal skills
  • Customer-service-focused mindset
  • Positive attitude and willingness to learn
  • Professionalism and integrity
  • Self-motivation and personal accountability
  • Strong organization and time-management skills
  • Dependability and attention to detail
  • Ability to work independently from home
  • Comfort using computers and virtual communication platforms
  • Coachability and desire for professional growth
Helpful Experience
Experience in these areas can be beneficial but is not required:
  • Customer Service
  • Member Services
  • Client Support
  • Call Centers
  • Retail
  • Hospitality
  • Healthcare
  • Education
  • Administrative Support
  • Banking
  • Financial Services
  • Sales
Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable conducting virtual client appointments
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.Virtual Interview Process
Qualified applicants will complete a brief career overview explaining the position, compensation structure, licensing requirements, training, and advancement opportunities.
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.Ready to Build Your Remote Career?
If you're looking for a work-from-home opportunity where you can help families, build valuable professional skills, and create long-term income and advancement opportunities based on your performance, we'd like to hear from you.
Apply today to be considered for our Virtual Customer Benefits Support Representative opportunity with AO.Help Families. Deliver Great Service. Grow Your Future From Home. 🚀

Apply