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Overnight Customer Service Jobs in Virginia (NOW HIRING)

PeopleShare

Overnight Order Entry Specialist

Hampton, VA · On-site

$17 - $22/hr

This customer service-focused role is perfect for someone who works well independently, thrives in ... Overnight Customer Support Job Details: * Training Shift: 8:00 a.m. - 4:00 p.m. (Day Shift)

Posted today

Pleasant News at DCA, LLC

Customer Service

Arlington, VA · On-site

$17.13/hr

DUTIES - Assist customers place orders on the iPad system - Greet and guide guests through the marketplace system - Provide exceptional customer service to our guests - Maintain a clean work area and ...

Sandhu Group LLC

Customer Service

Chester, VA · On-site

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Sandhu Group LLC

Customer Service

Powhatan, VA

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Sandhu Group LLC

Customer Service

Colonial Heights, VA

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

KnitWell Group

Customer Service

Williamsburg, VA · On-site

$14 - $19.25/hr

Share product knowledge and recommendations to help style the customer. * Use brand behaviors and personalized service to drive brand loyalty. * Uphold the highest visual and operational standards ...

Long John Silver's

Customer Service

Bristol, VA · On-site

$12.77 - $13.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Long John Silver's

Customer Service

Roanoke, VA · On-site

$12.77 - $15/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Long John Silver's

Customer Service

Lebanon, VA · On-site

$12.77 - $13.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Ruff House at Greenbrier

Customer Service

Chesapeake, VA

$14.50 - $17/hr

The Ruff House Stay & Play in Virginia Beach and Greenbrier is looking for a customer service representative to join our fast-paced, upbeat team. Our ideal candidate a fantastic team player, a self ...

Long John Silver's

Customer Service

Lebanon, VA · On-site

$12.77 - $13.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Long John Silver's

Customer Service

Fairlawn, VA

$12.77 - $13.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

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All JobsCustomer Service JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Virginia

Overnight Customer Service information

See Virginia salary details

$9

$18

$26

How much do overnight customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the most commonly searched types of Customer Service jobs in Virginia?

The most popular types of Customer Service jobs in Virginia are:

What are popular job titles related to Overnight Customer Service jobs in Virginia?

For Overnight Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service jobs in Virginia look for?

The top searched job categories for Overnight Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Overnight Customer Service jobs?

Cities in Virginia with the most Overnight Customer Service job openings:

Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Overnight Order Entry Specialist

PeopleShare

Hampton, VA • On-site

$17 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We currently have an opening for an Overnight Order Entry Specialist with a premium distribution partner in the Hampton/Newport News area. This customer service-focused role is perfect for someone who works well independently, thrives in a structured environment, and can effectively manage both inbound calls and accurate data entry. 


Overnight Customer Support Job Details:
  • Training Shift: 8:00 a.m. – 4:00 p.m. (Day Shift)
  • Permanent Hours: 9:00 p.m. – 5:00 a.m. (Overnight)
  • Pay Rate: $18-$20

 Selling Points about Overnight Customer Support:
  • This is a new role within an expanding special distribution company on the Peninsula
  • Work independently
  • Weekly Pay!!

Overnight Customer Support Job Description:
  • Work independently after hours in a calm, focused office environment
  • Answer incoming customer calls and assist with placing and processing orders
  • Enter and manage orders received via phone, email, and voicemail with accuracy and efficiency
  • Monitor and respond to messages in the customer service inbox, ensuring timely follow-up
  • Follow up with customers to confirm order details and provide accurate product information, order status updates, and general support
  • Maintain organized, detailed records of customer interactions and transactions
  • Demonstrate professionalism, strong attention to detail, clear communication, and exemplary phone etiquette
 
Overnight Customer Support Job Requirements:
  • Previous experience in customer service, data entry, order processing, or call center environment preferred
  • Strong typing accuracy and proficiency with Microsoft Office, CRM systems, and email platforms
  • Excellent verbal and written communication skills
  • Ability to multitask effectively and maintain accuracy and composure in a fast-paced setting
  • Dependable, punctual, and comfortable working overnight hours
  • High school diploma or equivalent required; additional education or training a plus


PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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