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Telephone Customer Service Jobs in Virginia (NOW HIRING)

FASTSIGNS Fairfax

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.25/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Develops and maintains a database of qualified leads through referrals, telephone canvassing ...

FastSigns

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Develops and maintains a database of qualified leads through referrals, telephone canvassing ...

CBI Jiffy Lube

Customer Service Representative

Falmouth, VA · On-site

$15 - $20.50/hr

Answering the telephone * Quoting customers on prices for their new windshield, chip repairs, etc ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Jiffy Lube

Customer Service Representative

Fredericksburg, VA · On-site

$15.75 - $21.50/hr

Answering the telephone * Quoting customers on prices for their new windshield, chip repairs, etc ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Lincare

Customer Service Rep

Lynchburg, VA · On-site

$15 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

Lincare Holdings

Customer Service Rep

Chantilly, VA · On-site

$15 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

Lincare

Customer Service Rep

Chantilly, VA · On-site

$15 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

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Telephone Customer Service information

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$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for telephone customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Virginia? For Telephone Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Virginia look for? The top searched job categories for Telephone Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Telephone Customer Service jobs? Cities in Virginia with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

FASTSIGNS Fairfax

Fairfax, VA

$16.50 - $22.25/hr

Full-time

Posted 28 days ago

Job description

Are you a highly motivated individual with strong customer service and detail oriented? Are you looking for a position with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in joining our team.
As a CSR, you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.
Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships.

RESPONSIBILITIES          

  • Sells consultatively and makes recommendations to prospects and clients using various products and Brand Standards
  • Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Follows up on new leads and referrals resulting from telephone, marketing, and email activity
  • Prepares estimates and establishes/maintains estimate follow-up procedures
  • Communicates with customers on order status and changes in the production schedule
  • Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Maintains an attractive retail environment (clean, organized, and functional)
  • Helps as needed with reports, close-out, invoices, and required paperwork
  • Identifies and resolves customer satisfaction issues
  • Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

QUALIFICATIONS            

  • High school diploma or GED required
  • At least two years in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills

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