Customer Service Trainer Jobs in Virginia (NOW HIRING)

SRC is seeking a Navy Training Specialist to support Naval Information Forces Command in Suffolk, Virginia. The position will develop and deliver training for the Collaboration at Sea application and associated Navy operational workflows used by afloat and shore-based personnel.

This is primarily a training and curriculum development position. The selected candidate will work with Navy stakeholders and technical subject matter experts to convert existing user guides, system documentation, operational procedures, and lessons learned into structured training modules. Primary responsibilities include:

Delivering instructor led, virtual, and hands-on training to Navy operators, site administrators, knowledge management personnel, and shipboard system administrators
• Developing and maintaining lesson plans, student guides, presentations, quick reference guides, job aids, assessments, and electronic learning materials
• Breaking existing system documentation into audience-specific training segments
• Conducting training for individual commands, large groups, and multi-ship events
• Explaining application workflows, operational procedures, common user issues, and basic troubleshooting concepts
• Updating training materials following system changes, stakeholder feedback, and lessons learned
• Maintaining training schedules, attendance records, course evaluations, and required program documentation
• Coordinating training activities with Navy commands, program personnel, and technical subject matter experts
• Supporting training at Navy shore facilities and aboard afloat units throughout CONUS and OCONUS locations
• Receiving cross-training on relevant system administration and NOC support functions to strengthen instructional effectiveness

#LI-JC1

• Bachelor's degree in education, training, information technology, or a related field
  • Equivalent directly relevant Navy training experience may be considered, subject to contract requirements
• Minimum three years of experience developing curriculum and delivering instructor led, virtual, or hands-on training
• Demonstrated experience training Navy personnel or supporting Navy operational, technical, afloat, or shore-based environments
• Experience developing or maintaining lesson plans, student guides, presentations, job aids, assessments, and other instructional materials
• Strong public speaking, presentation, written communication, and classroom facilitation skills
• Ability to translate technical and operational information into clear training content for audiences with varying experience levels
• Proficiency with Microsoft Office, particularly PowerPoint and Word
• Active Secret clearance
• U.S. citizenship required

• Formal Navy instructor or training qualification highly preferred, including Navy Instructor NEC 805A, legacy NEC 9502, Navy Instructor Training Course, Master Training Specialist, Afloat Training Specialist, or another recognized Navy training certification
• Experience supporting Fleet training, Mobile Training Teams, Navy schoolhouses, shipboard training, or unit-level readiness programs
• Knowledge of Navy curriculum development standards, adult learning principles, instructional systems design, or the PADDIE+M process
• Experience developing computer-based training, electronic learning content, or blended learning programs
• Familiarity with Navy afloat communications, collaboration, or information systems
• Experience with CAS, CENTRIXS, HCL Domino, Sametime, Persistent Chat, or Microsoft Exchange
• Working knowledge of Windows Server, user access, authentication, networking, help desk support, or basic system troubleshooting
• Experience coordinating training schedules across multiple commands and geographic locations
• Security+ or another DoD 8140-aligned certification if needed for future technical access

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

• Ability to travel approximately 30% annually to CONUS and OCONUS Navy locations
• Travel may include Navy shore facilities and afloat units

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals with amounts increasing based on role and years of service, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.